SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Implement administrative and financial procedures for handling freight 
SAQA US ID UNIT STANDARD TITLE
242984  Implement administrative and financial procedures for handling freight 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to obtain information within tariff guides while generating documents for payment received. Learners are also able to identify business solutions while conducting basic financial transactions and providing quality customer service to ensure repeat business.

The qualifying learner is capable of:
  • Applying information contained in tariff guides.
  • Generating the relevant documentation for payment received.
  • Explaining and justifying discrepancies in actual payments versus expected payments.
  • Generating and implementing business solutions, adhering to limitations of authority levels.
  • Providing quality customer service to ensure maximum repeat business. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this unit standard are competent in:
  • Communication at NQF Level 2 or equivalent.
  • Mathematical Literacy at NQF Level 2 or equivalent. 

  • UNIT STANDARD RANGE 
    The applied competence expressed in this standard will enable the learner to select and implement the most effective business solution/s to familiar problems within own operational environment, guided by clearly defined organisational policies and procedures, and legislative practices. Learners at this level are not expected to perform complex financial calculations. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Apply information contained in tariff guides. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Tariff guides are identified according to relevant applications. 

    ASSESSMENT CRITERION 2 
    The importance of using tariff guides are explained according to financial transactions. 

    ASSESSMENT CRITERION 3 
    Tariff guides are applied according to relevant applications. 

    ASSESSMENT CRITERION 4 
    Information is obtained in tariff guides according to financial transactions. 

    SPECIFIC OUTCOME 2 
    Generate the relevant documentation for payment received. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The correct documentation is generated for a range of transactions. 

    ASSESSMENT CRITERION 2 
    The relevant documentation is processed according to payment received. 

    ASSESSMENT CRITERION 3 
    The processes to follow when generating documents are explained according to financial transactions and requirements. 

    ASSESSMENT CRITERION 4 
    Payments are processed according to organisational systems and procedures. 

    SPECIFIC OUTCOME 3 
    Explain and justify discrepancies in actual payments versus expected payments. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Calculations are generated in accordance with payment processes. 

    ASSESSMENT CRITERION 2 
    Discrepancies in actual payments versus expected payments are identified and reported in accordance to organisational procedures. 

    ASSESSMENT CRITERION 3 
    Justification is provided for payment discrepancies in line with accounting practices. 

    SPECIFIC OUTCOME 4 
    Generate and implement business solutions, adhering to limitations of authority levels. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Business solutions are identified according to limitations of authority levels. 

    ASSESSMENT CRITERION 2 
    Business solutions are generated according to set parameters and guidelines. 

    ASSESSMENT CRITERION 3 
    Different business solutions are provided according to limitations of authority levels. 

    ASSESSMENT CRITERION 4 
    Business solutions are implemented in line with limitations of authority levels. 

    SPECIFIC OUTCOME 5 
    Provide quality customer service to ensure maximum repeat business. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Quality customer service is applied to ensure maximum repeat of business in accordance with organisational standards and procedures. 

    ASSESSMENT CRITERION 2 
    The impact of customer service is measured against new business target. 

    ASSESSMENT CRITERION 3 
    The importance of quality customer services is explained as how it relates to maximising business. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following embedded knowledge is addressed in an integrated way in the unit standard:
  • The basic functions of a calculator.
  • Tariff Guides (Company specific).
  • Generation of company specific documentation.
  • Principles of financial reconciliation.
  • Relevant Company policy and procedures.
  • Corrective measures for common problems.
  • Customer service skills and techniques. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by taking proactive measures to prevent or eliminate problems that impact on organisation, maintaining boundaries of authority. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to make suggestions for business improvement. 

    UNIT STANDARD CCFO DEMONSTRATING 
  • Demonstrate initiative in analysing impact of own actions (or lack thereof) on budget, by managing and organising oneself.
  • Demonstrate initiative in developing personal interactions with customers designed to enhance corporate image and quality of service, by working effectively with others and in teams. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  57831   National Certificate: Freight Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Aldabri 106 Institute for Quality Pty Ltd 
    2. Andebe Group 
    3. Edu Wize Group Pty Ltd 
    4. Global Maritime Legal Solutions Pty Ltd 
    5. KLM Empowered Human Solution Specialists 
    6. Learning Exchange Pty (Ltd) 
    7. Makwedeng Training 
    8. Networx for Career Development 
    9. Pietersburg Labour Consultants 
    10. Quantum Leap College Pty Ltd 
    11. SA Maritime School and Transport College 
    12. Training Consultant and SD College 
    13. WHSE Training College (Pty) Ltd 
    14. Yes We Can Consulting Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.