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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Develop an export after sales service 
SAQA US ID UNIT STANDARD TITLE
243211  Develop an export after sales service 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for persons employed or intending to be employed in the International Trade environment. The learner is able to establish an export after sales service.

A person credited with this unit standard is able to:
  • Develop a specific after sales service structure that meets the needs of market and/or product requirements.
  • Establish warranty/guarantee agreements that meet market and organisational requirements.
  • Set up systems and procedures to monitor the achievement of service levels.
  • Establish a product return policy and a reverse logistics infrastructure. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication Literacy at NQF level 4.
  • Mathematical Literacy at NQF level 4.
  • Computer Literacy at NQF level 4. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Develop a specific after sales service structure that meets the needs of market and/or product requirements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The need for an after sales service structure for a specific market and/or product is identified and explained according to the needs of the market. 

    ASSESSMENT CRITERION 2 
    The needs of the consumers are identified and incorporated as they relate to a specific market and/or product. 

    ASSESSMENT CRITERION 3 
    An infrastructure is developed to provide after sale service and to support warranties and guarantees according to company policies and procedures. 

    ASSESSMENT CRITERION 4 
    Service and maintenance agreements in line with the after sales service requirements are established in accordance with company policies. 

    SPECIFIC OUTCOME 2 
    Establish warranty/guarantee agreements that meet market and organisational requirements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The importance of warranty and guarantee agreements is explained as they relate to a specific market and/or product. 

    ASSESSMENT CRITERION 2 
    The content of warranty and guarantee agreements is identified and explained as they relate to a specific market and/or product. 

    ASSESSMENT CRITERION 3 
    The legal requirements relative to warranty and guarantee agreements in the importing country are identified and applied as they relate to a specific market and/or product. 

    ASSESSMENT CRITERION 4 
    The differences between warranties and guarantees are compared and applied as they relate to a specific market and/or product. 

    SPECIFIC OUTCOME 3 
    Set up systems and procedures to monitor the achievement of service levels. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The importance of setting up systems and procedures to monitor the achievement of service levels is explained as they relate to a specific market and/or product. 

    ASSESSMENT CRITERION 2 
    Systems and procedures to monitor the achievement of service levels are established according to company policies and integrated into existing company systems and procedures. 

    ASSESSMENT CRITERION 3 
    Service complaints are fed back into the organisation to improve the product and/or service according to company policies and procedures. 

    SPECIFIC OUTCOME 4 
    Establish a product return procedure and infrastructure. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The need for a return policy is explained and a policy is developed as it relate to a specific market and/or product. 

    ASSESSMENT CRITERION 2 
    A cost analysis is conducted to identify the cost benefits for return/non-return of a product as they relate to a specific market and/or product. 

    ASSESSMENT CRITERION 3 
    The legislative requirements for product returns in exporter and importer countries are identified and explained as they relate to a specific market and/or product. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner must be registered as an assessor with the relevant ETQA or an ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Any Institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or ETQA where a MOU exists with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the Moderation Guidelines and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • After sales service structures.
  • Service and maintenance agreements.
  • The importance of warranty and guarantee agreements.
  • Legal requirements relative to warranty and guarantee agreements.
  • Differences between warranties and guarantees.
  • The need for a return policy.
  • Monitoring systems.
  • Legislative requirements for product returns.
  • Cost analysis. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related when establishing an export after sales service. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities so that all requirements are met in achieving competence when establishing an export after sales service. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when establishing an export after sales service. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when establishing an export after sales service. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  96401   National Certificate: Export Administration  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.