SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Maintain a safe and secure environment in a retail business 
SAQA US ID UNIT STANDARD TITLE
243807  Maintain a safe and secure environment in a retail business 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2007-06-14  2008-10-22  SAQA 0571/07 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-10-22   2012-10-22  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
258161  Apply theft, fraud and safety controls in a Wholesale and Retail outlet  Level 3  NQF Level 03  8   

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for small retail business operators who need to maintain a safe and secure environment in the workplace.

Persons credited with this unit standard will be prepared to respond to an emergency situation and incidents should they arise business. They will also be able to maintain customer safety and will have the ability to address suspicious behaviour within the work environment. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that learners are competent in:
  • Communications and Mathematical Literacy at NQF Level 2. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Maintain a safe and secure work environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The importance of maintaining a safe working environment for staff and customers is explained emphasising the effect unsafe conditions could have on the business. 

    ASSESSMENT CRITERION 2 
    Identify the types of safety equipment legally required by the business. 

    ASSESSMENT CRITERION 3 
    Appropriate locations for safety equipment in the store are identified. 

    ASSESSMENT CRITERION 4 
    Safety procedures for avoiding accidents in the work environment are described with examples. 

    ASSESSMENT CRITERION 5 
    The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security. 

    SPECIFIC OUTCOME 2 
    Respond to an emergency situation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Possible emergency situations are identified for a particular business. 

    ASSESSMENT CRITERION 2 
    Emergency and safety telephone numbers are listed and prominently displayed at all times. 

    ASSESSMENT CRITERION 3 
    Appropriate responses to emergency situations are explained with examples of alternative actions should it be impossible to respond in the accepted way. 

    ASSESSMENT CRITERION 4 
    An emergency is responded to implementing the accepted organisational procedure. 
    ASSESSMENT CRITERION RANGE 
    An emergency includes real or simulated emergencies.
     

    SPECIFIC OUTCOME 3 
    Explain how to deal with theft in an informal retail business. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Procedures to follow in event of identifying suspicious behaviour within the outlet are explained with examples. 

    ASSESSMENT CRITERION 2 
    Legal requirements when addressing a suspicious character are explained focussing on the consequences for the person and the business if they are not complied with. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Programmes leading to the award of credits from this unit standard will be accredited by the relevant ETQA. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Internal Moderations will be performed by the Accredited Providers whilst the specific ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Emergency signs and their meanings.
  • Fire fighting equipment and their usage.
  • Location and use of contact telephone numbers for emergency services.
  • Safe working procedures.
  • Evacuation procedures.
  • Procedures for responding to a shoplifting incident or suspecting someone of shoplifting.
  • Procedures for various emergency situations. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems.

    Refer to the following specific outcome:
  • Maintain a safe and secure work environment. 
    		•

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team.

    Refer to the following specif outcome:
  • Maintain a safe and secure work environment. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    Refer to the following specific outcomes:
  • Respond to an emergency situation.
  • Explain how to deal with theft in an informal retail business. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.

    Refer to the following unit specific outcome:
  • Maintain a safe and secure work environment. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Maintain a safe environment.

    Refer to the following specific outcome:
  • Maintain a safe and secure work environment. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related system.

    Refer to the following specific outcomes:
  • Maintain a safe and secure work environment.
  • Respond to an emergency situation. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 258161 which is "Control theft, fraud and safety in a Wholesale and Retail outlet", Level 3, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58308   National Certificate: Informal Small Business Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Visual Excellence Trading 508 (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.