All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Identify causes of stress and techniques to manage it in the workplace |
SAQA US ID | UNIT STANDARD TITLE | |||
244589 | Identify causes of stress and techniques to manage it in the workplace | |||
ORIGINATOR | ||||
SGB Life Skills | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 07 - Human and Social Studies | People/Human-Centred Development | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular-Fundamental | Level 3 | NQF Level 03 | 2 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2026-06-30 | 2029-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard replaces: |
US ID | Unit Standard Title | Pre-2009 NQF Level | NQF Level | Credits | Replacement Status |
114946 | Identify causes of stress and techniques to manage it in the workplace | Level 3 | NQF Level 03 | 2 |
PURPOSE OF THE UNIT STANDARD |
This Unit Standard is intended for supervisors, team leaders, managers, peer counsellors, community counsellors and employee lay counsellors who are in a position to create an environment where stress is managed so as to create a healthy and productive workplace where people's problems are recognised and assistance is available.
A manager in the context of this Unit Standard is the manager of a small business and first line managers of business units, team leaders and supervisors in medium and large organisations. The term business unit implies a small business, cost centre, section or department. The Unit Standard was developed as a means of contributing to change in leadership focus and empowering managers to look at people issues. The qualifying learner is capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
It is assumed that learners are competent in Communication at NQF Level 2. |
UNIT STANDARD RANGE |
The typical scope of this Unit Standard is work related stress that can be managed within an organisation and the inter-relationship between work, home and other stress. |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Explain stress and its role in daily living. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The concept of stress is explained with examples from daily life and the workplace. |
ASSESSMENT CRITERION 2 |
The difference between positive and negative stress is explained with examples. |
ASSESSMENT CRITERION 3 |
Commonly recognised events that trigger intense stress are named and an indication is given of why each situation is generally stressful. |
ASSESSMENT CRITERION RANGE |
Events that trigger intense stress include, but are not limited to moving house, changing job, marriage, divorce, death in the family, birth of a baby and poor finances. |
SPECIFIC OUTCOME 2 |
Explain different ways in which people react to stress. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The relationship between individual differences and reactions to stress is explained with examples. |
ASSESSMENT CRITERION RANGE |
Individual differences include, but are not limited to cultural, personality, class, sexual orientation and gender. |
ASSESSMENT CRITERION 2 |
Physiological responses to stress are identified and an indication is given of behaviour that may be associated with the response. |
ASSESSMENT CRITERION RANGE |
Physiological responses include, but are not limited to illness, emotional outbreaks, anxiety attacks, disturbed sleep, loss of concentration, withdrawal, mood swings, irritability and shaking. |
ASSESSMENT CRITERION 3 |
Emotional reactions to stress are identified and an indication is given of behaviour that may be associated with each reaction. |
ASSESSMENT CRITERION RANGE |
Emotional responses include, but are not limited to anxiety fear, emotional withdrawal, lowered self esteem, crying, mood swings, apathy, irritability, depression and anger. |
ASSESSMENT CRITERION 4 |
Behavioural reactions to stress are identified with examples. |
ASSESSMENT CRITERION RANGE |
Behavioural reactions to stress include, but are not limited to absenteeism, substance abuse, compromised performance. |
SPECIFIC OUTCOME 3 |
Identify stressors in the workplace and their relationship to work performance. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Physical stressors in a workplace are identified with reference to ergonomics and individual reactions to the physical situation in the workplace. |
ASSESSMENT CRITERION 2 |
Management practices that can cause stress are identified in the workplace. |
ASSESSMENT CRITERION 3 |
The role of interpersonal relationships in workplace stress is explained with examples. |
ASSESSMENT CRITERION 4 |
The interrelationship between the individual and the demands of the job is explained with reference to training and self-concept. |
ASSESSMENT CRITERION 5 |
The impact of stress on work performance is explained with reference to the relationship between home, work and the wider environment. |
SPECIFIC OUTCOME 4 |
Identify stressors related to home and the greater environment. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Non-workplace related factors that may be the cause of stress are identified with examples. |
ASSESSMENT CRITERION RANGE |
Non-workplace related factors include, but are not limited to financial, spiritual, physical self, physical environment, social relationships, psychological wellbeing, values and attitudes. |
ASSESSMENT CRITERION 2 |
The interrelationship between different causes of stress is explained and an indication is given of how each may impact on the other. |
SPECIFIC OUTCOME 5 |
Investigate techniques to manage stress in the workplace. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The relationship between stress and healthy lifestyle is explained with examples. |
ASSESSMENT CRITERION 2 |
The role of attitudes, behaviour and management style in creating an environment in which stress is managed is explained with examples. |
ASSESSMENT CRITERION 3 |
Measures that can help to minimise stress in the workplace are investigated for a specific organisation or business unit. |
ASSESSMENT CRITERION 4 |
Techniques that can help to reduce or manage prolonged individual stress are identified in terms of reasonable accommodation and referral. |
ASSESSMENT CRITERION 5 |
Techniques to deal with a specific event are explored and an indication is given of when it is necessary to refer an individual for assistance. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
N/A |
UNIT STANDARD DEVELOPMENTAL OUTCOME |
N/A |
UNIT STANDARD LINKAGES |
N/A |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
The learner is able to identify and solve problems by identifying physical conditions, and management practices that can cause workplace stress and suggesting measures to help minimise workplace stress. |
UNIT STANDARD CCFO COLLECTING |
The learner is able to collect, organise and evaluate information by investigating techniques to manage stress and identifying workplace stressors. |
UNIT STANDARD CCFO COMMUNICATING |
The learner is able to communicate effectively in explaining stress and ways in which people react to stress. |
UNIT STANDARD CCFO DEMONSTRATING |
The learner is able to see the world as a set of related systems in recognising the relationship between work, home and wider environment induced stress. |
UNIT STANDARD CCFO CONTRIBUTING |
The learner is able to be culturally and gender sensitive in identifying causes of stress in the workplace. |
UNIT STANDARD ASSESSOR CRITERIA |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
UNIT STANDARD NOTES |
This unit standard replaces unit standard 114946, "Identify causes of stress and techniques to manage it in the workplace", Level 3, 2 credits. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 93997 | National Certificate: Contact Centre and Business Process Outsourcing Support | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-07-30 | As per Learning Programmes recorded against this Qual |
Core | 59365 | National Certificate: Freight Forwarding and Customs Compliance | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | TETA |
Core | 49256 | Further Education and Training Certificate: Counselling | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | HW SETA |
Elective | 65489 | National Certificate: Air-Conditioning, Refrigeration and Ventilation | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Elective | 66749 | National Certificate: Community Development | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | ETDP SETA |
Elective | 67589 | National Certificate: Equine Practices | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Elective | 72049 | National Certificate: Pharmacist Assistance | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Elective | 64389 | Further Education and Training Certificate: Corrections Services | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | SAS SETA |
Elective | 67461 | Further Education and Training Certificate: Event Support | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Elective | 59889 | Further Education and Training Certificate: Military Operations | Level 4 | NQF Level 04 | Passed the End Date - Status was "Registered" |
2010-01-25 | Was SAS SETA until Last Date for Achievement |
Elective | 78143 | Further Education and Training Certificate: Military Operations | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | SAS SETA |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | Aldabri 106 Institute for Quality Pty Ltd |
2. | Answerthecall |
3. | AUK MARINE AND MINING |
4. | BPL Academy |
5. | Centre for Logistics Excellence (Pty) Ltd |
6. | Circleway College |
7. | Clearline Consulting Pty Ltd |
8. | Correctional Services Dept |
9. | DB Schenker Logistics Campus MEA Pty Ltd |
10. | DCS KRUGERSDORP |
11. | DCS LEEUWKOP |
12. | DCS MODDERBEE MANAGEMENT AREA |
13. | Dee-Bravo Training Centre |
14. | DEPARTMENT OF CORRECTIONAL SERVICES DURBAN WESTVILLE |
15. | DEPARTMENT OF CORRECTIONAL SERVICES SADA |
16. | DEPARTMENT OF CORRECTIONAL SERVICES ST. ALBANS PRISON |
17. | DEPARTMENT OF CORRECTIONAL SERVICES WATERVAL |
18. | DEPARTMENT OF CORRECTIONAL SERVICES: KROONSTAD COLLEGE |
19. | Diversity technology Training Institute |
20. | Full Output |
21. | Global Maritime Learning Solutions Empowered (PTY) |
22. | Global Maritime Legal Solutions Pty Ltd |
23. | Innovative Shared Services |
24. | KDS Centre for Skills Development and Training Pty Ltd |
25. | Learning Exchange Pty (Ltd) |
26. | Makwedeng Training |
27. | Maritime Business Institute |
28. | Metro Minds |
29. | Ncameni Kasizane Skills Development PTY LTD |
30. | NOSA LOGISTICS PTY LTD |
31. | Ntshingila Group |
32. | Open Learning Group |
33. | P and R Development and Training (Pty) Ltd |
34. | Phephani Learnerships cc |
35. | Quantum Leap College Pty Ltd |
36. | Robertsons Cargo Consultancy |
37. | Robertsons Cargo Consultancy (Pty) Ltd |
38. | Royal Impression Academy |
39. | SA ARMY GYMNASIUM |
40. | SA Maritime School and Transport College |
41. | School of Shipping |
42. | Sobabini Group Pty Ltd |
43. | Training Consultant and SD College |
44. | Velile Supply Chain Consulting |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |