SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the principles and concepts of emotional intelligence to the management of self and others 
SAQA US ID UNIT STANDARD TITLE
252031  Apply the principles and concepts of emotional intelligence to the management of self and others 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:
  • Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
  • Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
  • Analysing the impact of emotional intelligence on life and work interactions.ping.
  • Evaluating own level of emotional intelligence in order to determine development areas. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Computer Literacy at NQF Level 4. 
    		•

    UNIT STANDARD RANGE 
  • The learner is required to apply the learning in respect of this/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The principles of emotional intelligence are explained with reference to examples from life and work situations. 

    ASSESSMENT CRITERION 2 
    The concepts of emotional intelligence are described with reference to examples. 
    ASSESSMENT CRITERION RANGE 
    The concepts of emotional intelligence include, but are not limited to, self-confidence, self-awareness, self-esteem and locus of control.
     

    SPECIFIC OUTCOME 2 
    Analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The importance of personal and interpersonal competencies is explained in relation to interactions in life and work situations. 

    ASSESSMENT CRITERION 2 
    Techniques for giving and receiving feedback are analysed to identify practices reflecting emotional intelligence. 

    SPECIFIC OUTCOME 3 
    Analyse the impact of emotional intelligence on life and work interactions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The positive and negative impact of emotional intelligence is motivated through examples on intrapersonal and interpersonal level. 

    ASSESSMENT CRITERION 2 
    The consequences of applying emotional intelligence are explained with reference to examples from life and work situations. 
    ASSESSMENT CRITERION RANGE 
    Examples could include, but are not limited to self-esteem, motivation, interpersonal conflict, positive work environment, managing stress and improved productivity.
     

    SPECIFIC OUTCOME 4 
    Evaluate own level of emotional intelligence in order to determine development areas. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Own responses to life and work situations are analysed in terms of the principles and concepts of emotional intelligence. 

    ASSESSMENT CRITERION 2 
    Strengths and weaknesses are analysed with reference to the concepts and principles of emotional intelligence in order to identify development areas. 

    ASSESSMENT CRITERION 3 
    Techniques for improving own emotional intelligence are described in relation to development areas identified. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • The principles and concepts of emotional intelligence.
  • Giving and receiving feedback in and emotionally intelligent manner.
  • Behavioural skills in the context of self-awareness and emotional intelligence.
  • Techniques for improving levels of emotional intelligence. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems in which responses show that responsible decisions using critical and creative thinking have been made in relation to the multi-dimensional complexities of emotional intelligence. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work as a member of a team in improving the emotional intelligence in life and work situations. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage him/herself and his/her activities responsibly and effectively applying the principles of emotional intelligence in life and work situations. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information in applying this information in relation to emotional intelligence in life and work situations. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively using visual, mathematics and language skills in the modes of oral and/or written presentations in relation to emotional intelligence. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation in applying knowledge of and insight into emotional intelligence to self and others. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  59258   National Certificate: Polygraphy  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abantu Sikhona Trading and Projects (Pvt) Ltd 
    2. Abinet Training and Development 
    3. ACCEPTABLE SOLUTIONS CC 
    4. ADAMOPIX PTY LTD 
    5. Afri Training Institute 
    6. AIYANA HAIR AND BEAUTY 
    7. ALFC PTY LTD 
    8. ALIC GLOBAL PROJECT TRADE 
    9. All Risk Management 
    10. Amalungelo Training Group 
    11. AMATHUBA HUB 
    12. APHELELE AMAGEZA 
    13. Art Versatile 
    14. AUXESIS CONSULTING 
    15. AZISA GLOBAL PTY LTD 
    16. BAHF HOLDINGS 
    17. Bapela Global Concept 
    18. BDCE 
    19. BONTLE VBA PROJECTS 
    20. BRADLEY INTERNATIONAL TRAINING INSTITUTE 
    21. Brain eBox 
    22. Brainwave Projects 707 
    23. Bravo Group Manufacturing 
    24. Bucks Bub Trading 5 
    25. BW Skills Developers t/a Business World 
    26. C&L Skills Management 
    27. CBM Training 
    28. CC 
    29. Cedars Academy for Technical Training 
    30. Centre for Entrepreneurship Management and Innovation 
    31. CENTRE OF WISDOM 
    32. Chere Consulting 
    33. Commerce Edge South Africa 
    34. CSG Skills Institute 
    35. CUMLAUDE INSTITUTE 
    36. DANTONETIX PTY LTD 
    37. DEGO CONSULTANTS 
    38. doro-ella 
    39. DR CL SMITH FOUNDATION 
    40. Duja Consulting 
    41. Eden Training Academy 
    42. EDUCATED RISK INVESTMENTS 138 
    43. EDZANI COMMUNITY DEVELOPMENT AND CONSULTANCY 
    44. Elada Institute 
    45. English Business Skills Training 
    46. Ernst & Young Inc 
    47. Essential Skills Development 
    48. EXECUPRIME BUSINESS COLLEGE 
    49. Experiential Technologies 
    50. Finance & Asset Management Consultants 
    51. Future Performance Training 
    52. FUZE GROUP HOLDING CORPORATION 
    53. GCINA HUMAN POTENTIAL PTY LTD 
    54. Genesis Investment Advisors 
    55. GEORGE URQUHART ENTERPRISES CC 
    56. Gold Class Group 
    57. GOLDBERG DE VILLIERS EN MYBURGH 
    58. Governess Connection (Pty) Ltd 
    59. Greenchild Project 
    60. Growth Point Learning Solutions 
    61. Haggai Academy of Learning 
    62. HR Consultancy and Learning 
    63. HR Matters 
    64. HYBRID DYNAMICS 
    65. i-Fundi 
    66. IdleAds 
    67. IMBOKODO BUSINESS NETWORKS PTY LTD 
    68. INDALO TRADINGS PTY LTD 
    69. Injabulo Home Grown Learning and Development Solutions 
    70. INSTITUTE FOR LEADERSHIP AND RESEARCH 
    71. Institute of People Development 
    72. Intelligent Africa Marketing & Training 
    73. Intelligo Solutions 
    74. International Institute of Business & Management IIBM 
    75. Izipho Zomphakathi Multiskills 
    76. JVR Academy 
    77. K & Y Training Solutions 
    78. KENO CONSULTING 
    79. Khulani HR Consultancy 
    80. Khulisane Academy 
    81. Kingsbury International College (SA) 
    82. Kitchersaulos Trading and Projects 
    83. KLM Empowered Human Solutions Specialists 
    84. KOFTECH INSTITUTE OF TECHNOLOGY 
    85. KVR Training and Business Solutions 
    86. KweLanga Training 
    87. Kwezi Lomso Training and Services 
    88. Kwindla Institute of Learning and Consulting 
    89. KZN Business Training Centre 
    90. Lanham-Love Consulting 
    91. LEANO HUMAN CAPITAL SOLUTIONS 
    92. Learning and Performance Academy 
    93. Levels of Leadership 
    94. LIP Holdings 
    95. LNR Training and Development 
    96. LSC Staffing Solutions 
    97. Lulwandle Training Consultants 
    98. Maccauvlei Learning Academy 
    99. MADYONZI TRADING AND PROJECTS 
    100. MAFUMANI TRADING 
    101. Magos Group 
    102. Makarios Leadership Academy 
    103. MALABA TRAINING PROJECTS 
    104. Management Development Institute of South Africa 
    105. Matholwane Consuting 
    106. Mcanyi Group 
    107. Megro Learning Lowveld 
    108. Meleric Holdings 
    109. Merit Business Institute 
    110. Mikyle Consulting 
    111. Mila Cleaning Services 
    112. ML Viljoen Consultants 
    113. Moripe Business Training and Consultants 
    114. Mpembe Project Management 
    115. MPHOLAFUDI HOLDINGS TRADING AS MPHOLAFUDI INSTITUTE 
    116. Mudi dynamics 
    117. MWG Logistical Services 
    118. Myfamily Projects and Consulting 
    119. NBnet Consultancy & Projects 
    120. NEMBA CAPITAL CC 
    121. NEWBRIDGE INSTITUTE PTY LTD 
    122. NewSkills Consulting 
    123. Nkhululeko Project Management and Construction 
    124. Novel Idea Trading 98 
    125. Novel Idea Training 98 
    126. NRBC TRAINING AND DEVELOPMENT PTY LTD 
    127. NS Zonke Management Consultants 
    128. Orange Training Academy 
    129. PAM INTER GROUP PTY LTD 
    130. Pedant Development Services 
    131. PEOPLE INSPIRED HR 
    132. Phiwokuhle Projects 
    133. PINNACLE SKILLS EVOLUTION 
    134. Primeserv Corporate Solutions 
    135. Prodigy Business Services 
    136. PROJECT MANAGEMENT CONNECTION PTY LTD 
    137. Propat 
    138. Prosam Consulting & Training Group 
    139. Puisanong Investment Enterprises 
    140. PurpleGrowth Training & Executive Coaching 
    141. RHIFUMO LERUO 
    142. ROBIN T J THOMAS BUSINESS CONSULTANT 
    143. Rock Lilly Connections 
    144. Royalty Training Institution 
    145. SADHANA GOVENDER PROJECT CONSULTANTS 
    146. Sanoj Project Solutions 
    147. Shirs Vision Compleadev 
    148. Signature Support 
    149. SirSam Consulting 
    150. Sisekelo Sustainability Institute 
    151. Siseko Management Institute 
    152. Siyakha Learning 
    153. Skills Development Professionals Pty Ltd 
    154. Solstice Human Capital 
    155. Stellenbosch Graduate Institute 
    156. Super Management (Natal) 
    157. Talwin Consulting 
    158. The Business School of South Africa 
    159. The Fundamentals Training Centre 
    160. The Human Resource Practice 
    161. THE WATER ACADEMY 
    162. THINKFREE AFRICA 
    163. Thinking Mind 
    164. TMT Training Institute 
    165. TPM TRAINING ACADEMY 
    166. Training Business 2 Business 
    167. Tri-Anagram 
    168. Trilennium 
    169. TRUE REAL ESTATE COLLEGE 
    170. TSIBA Education 
    171. Tsingamo Management Consultant and People development (PTY) 
    172. TURNING ECONOMIC TABLES INVESTMENTS PTY LTD 
    173. TWASA 
    174. Ucademy 
    175. UKZN EXTENDED LEARNING 
    176. Umzansi Fretex Consultancy 
    177. UNIVERSITY OF JOHANNESBURG 
    178. URBANAC TRAINING PTY.LTD 
    179. VAITI STAFFING TRAINING SOLUTIONS 
    180. VRV SINGH ENTERPRISES LTD 
    181. Vulindlela Human Performance Technology 
    182. Yenza Umehluko/Make a Difference 
    183. YOLANDE TOOHEY CONSULTANTS PTY LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.