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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Select and develop service providers for a forwarding operation 
SAQA US ID UNIT STANDARD TITLE
252260  Select and develop service providers for a forwarding operation 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
11264  Select and Develop Forwarding and Logistics Service Providers  Level 5  Level TBA: Pre-2009 was L5  19   

PURPOSE OF THE UNIT STANDARD 
The person credited with this Unit Standard will be able to apply a knowledge and comprehension of the role of the international forwarding and logistics service providers to formulate policies and procedures aimed at the assessment, appointment and development of these providers.

The qualifying learner is capable of:
  • Identifying and assessing the needs of the current forwarding network.
  • Selecting and appointing service providers for a forwarding operation.
  • Concluding service level agreements with selected service providers.
  • Developing and maintaining operating procedures for service providers. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will be assumed competent in:
  • Communication at NQF Level 4 or equivalent.
  • Mathematical Literacy at NQF Level 4 or equivalent.
  • Communication at NQF Level 3 or equivalent in Second Language. 
    		•

    UNIT STANDARD RANGE 
  • Service providers include but is not limited to sea carriers groupage operators, Non-vessel owing common (container) carriers (noccc) container terminal and depot operator, warehouse operators and couriers full providers, crating providers, fumigation companies, financial institution security companies, overseas agents. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and assess the needs of the current forwarding network. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The forwarding service providers are appraised in order to determine strength and weaknesses. 

    ASSESSMENT CRITERION 2 
    A report is compiled in terms of their adequacy of the service provided. 

    ASSESSMENT CRITERION 3 
    Recommendations made for the improvement of the provision of services. 

    SPECIFIC OUTCOME 2 
    Select and appoint service providers for a forwarding operation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The criteria are drawn up for the evaluation of service providers. 

    ASSESSMENT CRITERION 2 
    A database of service providers is compiled according to criteria. 

    ASSESSMENT CRITERION 3 
    A standard contract is drawn up applicable to the type of service to be provided. 

    ASSESSMENT CRITERION 4 
    Proposals are sought from potential service providers. 

    ASSESSMENT CRITERION 5 
    Proposals received are evaluated against criteria and used to create a provider short list. 

    ASSESSMENT CRITERION 6 
    Background checks and references are carried out on potential service providers. 

    SPECIFIC OUTCOME 3 
    Conclude service level agreements with selected service providers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Recommendations are made as to the most suitable service providers. 

    ASSESSMENT CRITERION 2 
    Negotiations are concluded with suitable service providers. 

    ASSESSMENT CRITERION 3 
    Contracts and service level agreements are drawn up and signed with service providers. 

    SPECIFIC OUTCOME 4 
    Develop and maintain operating procedures for service providers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A standard operating procedure is developed in terms of the service level agreement. 

    ASSESSMENT CRITERION 2 
    The standard operating procedure is communicated to the service provider in writing. 

    ASSESSMENT CRITERION 3 
    Service levels are monitored and recorded against the service level agreement. 

    ASSESSMENT CRITERION 4 
    Non-conformance in the provision of services are identified against the service level agreement. 

    ASSESSMENT CRITERION 5 
    Corrective and preventative action is taken to rectify non-conformance. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company logistics needs, The structures and networks of international forwarding and logistics services provider organisations (local and international), International forwarding and logistics services provider rates and tariff structures (including payment terms and credit facilities, and alternative disbursement payment methods), The range and scope of international forwarding and logistics services provider providers, Factors influencing company tender policy and procedures formation (including carrier preferences), International forwarding and logistics services providers tender document contents and structure, Tender evaluation criteria, The structure, contents and purposes of an international forwarding and logistics services provider operating procedures manual, International forwarding and logistics services provider development principles. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the selection and development of service providers. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in the selection and development of service providers for a forwarding operation. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to select and develop service providers for a forwarding operation. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when negotiating service level agreements with selected service providers and when communicating standard operating procedures to the service provider in writing. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to capture, store and communicate service level agreements and standard operating procedures. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems when inaccurate and poor service level agreements will impact negatively on the quality of service provided. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
  • Developing entrepreneurial opportunities in the generation of service level agreements. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 11264, " Select and Develop Forwarding and Logistics Service Providers", Level 5, 19 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  74149   National Certificate: Supply Chain Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Elective  59304   National Diploma: Freight Forwarding and Customs Compliance  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Aldabri 106 Institute for Quality Pty Ltd 
    2. Alika Investment CC 
    3. BPL Academy 
    4. Centre for Logistics Excellence (Pty) Ltd 
    5. Circleway College 
    6. DB Schenker Logistics Campus MEA Pty Ltd 
    7. Dee-Bravo Training Centre 
    8. Diversity technology Training Institute 
    9. Edu Wize Group Pty Ltd 
    10. End 2 End Supply Chain Academy 
    11. Gauteng City College 
    12. Global Maritime Legal Solutions Pty Ltd 
    13. HDPSA GROUP PTY LTD 
    14. kholwa management and training consultancy (pty) Ltd 
    15. Khulani HR Consultancy (Pty) Ltd 
    16. KPI Consulting Pty LTD 
    17. Learning Exchange Pty (Ltd) 
    18. Metro Minds 
    19. Open Learning Group 
    20. Phephani Learnerships cc 
    21. PMA Holding (Pty) Ltd 
    22. Quantum Leap College Pty Ltd 
    23. Royal Impression Academy 
    24. SA Maritime School and Transport College 
    25. School of Shipping 
    26. TEST 3_18 March 2019 
    27. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    28. Thobologo Training and Education Group 
    29. Training Consultant and SD College 
    30. Velile Supply Chain Consulting 
    31. VSL General Trading CC 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.