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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Display cultural awareness in dealing with clients and extensionists 
SAQA US ID UNIT STANDARD TITLE
252471  Display cultural awareness in dealing with clients and extensionists 
ORIGINATOR
SGB Agricultural Extension 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 01 - Agriculture and Nature Conservation Primary Agriculture 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for extension to display cultural awareness in dealing with clients and extensionists.

The learner achieving this unit standard in combination with other content-related unit standards will be able to display cultural awareness in dealing with clients and extensionists. Learners will also be able to take steps to resolve differences that arise as a result of cultural diversity.

This unit standard will specifically contribute to the qualitative development of learners by providing skills and knowledge of community dynamics and negotiation skills in the context of decision-making. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Learners accessing this unit standard will have demonstrated competence in communicating verbally and in writing at Level 4 on the NQF or equivalent. 

UNIT STANDARD RANGE 
N/A 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Identify the cultural groups in the target area of the extension intervention. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The relevant aspects of the cultural group are described to accommodate human diversity. 

ASSESSMENT CRITERION 2 
The cultural groupings are cluster as it fits and compared with the requirements of the Constitution. 

ASSESSMENT CRITERION 3 
The cultural differences are identified to be accommodated in the development of extension interventions. 

SPECIFIC OUTCOME 2 
Interact appropriately with diverse cultural groups of clients and extensionists. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
Cultural norms and differences of clients and extensionists are considered to ensure optimum participation, and acceptance from the respective groups. 

ASSESSMENT CRITERION 2 
Clients and extensionists' needs are dealt with in the context of their culture to ensure an effective partnership. 

ASSESSMENT CRITERION 3 
Appropriate action is chosen to resolve problems from cultural differences. 

ASSESSMENT CRITERION 4 
Appropriate verbal and non-verbal communication methods are displayed to interact effectively with clients and extensionists. 

SPECIFIC OUTCOME 3 
Make suggestions to assist colleagues in dealing with cultural differences, in order to improve customer services and working relations. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
Clients' needs are identified and anticipated in the context of their culture. 

ASSESSMENT CRITERION 2 
Problems arising from cultural differences are resolved and appropriate actions are taken. 

ASSESSMENT CRITERION 3 
Facilitation methods are identified and appropriately applied for the different cultures to promote participation. 

ASSESSMENT CRITERION 4 
Clients' dissatisfaction is recognised and action is taken to resolve the situation and enhance the quality of customer service. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed, (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    A demonstrated understanding of:
  • Knowledge of all cultures in South Africa.
  • Verbal and non-verbal communication.
  • Problem solving.
  • Communication strategies.
  • Knowledge of group dynamics.
  • Basic facilitation skills. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking to advise on agricultural issues. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when participating on project teams. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and evaluate information when delivering reports. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively and responsibly with different cultures. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems when functioning in the extension environment. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Be culturally and aesthetically sensitive across a range of social contexts when interacting with communities. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59409   National Certificate: Agricultural Extension  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  AgriSETA 
    Core  63249   National Diploma: Agricultural Extension  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  AgriSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.