SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Resolve manufacturing and quality-related disputes 
SAQA US ID UNIT STANDARD TITLE
254015  Resolve manufacturing and quality-related disputes 
ORIGINATOR
SGB Plastics Manufacturing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  16 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard reflects the skills required to perform effectively in the field of inspection and assessment of non-metallics.

Qualifying learners will be able to:
  • Collect and evaluate information and evidence to determine solutions to manufacturing and quality related disputes.
  • Advise affected parties of decisions and recommendations.
  • Justify decisions.
  • Give evidence in court as required.

    Qualifying learners will also know and understand:
  • Principles of dispute resolution.
  • Key quality issues related to the particular non-metallic manufacturing process and products.

    This unit standard can be assessed in the context of polymer composite fabrication, thermoplastic fabrication or any other non-metallic fabrication.

    The skills, the knowledge and the values reflected in this unit standard form part of the exit level outcomes required for the National Diploma in Inspection and Assessment (Non-Metallic) NQF Level 5. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following competencies are assumed:
  • Communication and Literacy, NQF Level 4.
  • Mathematical Literacy, NQF Level 4.

    In addition, learners are assumed to have a National Certificate in Inspection and Assessment (Non-Metallics) or an equivalent qualification at NQF Level 5.

    This assumption forms the basis for the allocation of credits for this unit standard. If a learner does not have such experience or qualifications, the learning time will be increased. The allocation of credits is also based on the assumption that the learner will be following a learning programme which integrates the required unit standards. 
    		•

    UNIT STANDARD RANGE 
    Resolving disputes in this unit standard revolves around dispute resolution processes that are primarily determinative. However, outcomes in the unit standards could also be judged against the following processes:
  • Facilitative.
  • Advisory.

    The activities in this unit standard can include participation in:
  • Company processes, including processes involving the client.
  • Arbitration.
  • Mediation.
  • Criminal and civil court cases.

    The inspection of thermoplastic and polymer composite fabrications includes inspection of liners, coatings, insulation, attachments and repairs.

    Further information on the scope and level of this unit standard is indicated by range statements related to the specific outcomes. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Liaise with parties concerned and collect relevant information and evidence. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Pertinent facts related to the dispute are collected and recorded. 

    ASSESSMENT CRITERION 2 
    Verbal evidence is verified and recorded. 

    SPECIFIC OUTCOME 2 
    Evaluate information and evidence, determine solution and advise parties of decisions or recommendations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    All information is documented in a systematic fashion. 

    ASSESSMENT CRITERION 2 
    Evaluation of information considers a comprehensive range of possibilities. 

    ASSESSMENT CRITERION 3 
    Conclusions drawn are valid and supported by evidence. 

    ASSESSMENT CRITERION 4 
    Decisions are unbiased and impartial. 

    ASSESSMENT CRITERION 5 
    Various approaches to dispute resolution are discussed in terms of the processes the learner has been involved in. 

    SPECIFIC OUTCOME 3 
    Document findings of the dispute resolution process. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Findings are justified by the relevant information and evidence. 

    ASSESSMENT CRITERION 2 
    Findings are recorded accurately, clearly and in sufficient detail. 

    SPECIFIC OUTCOME 4 
    Present information and evidence in court as required. 
    OUTCOME NOTES 
    Court includes arbitration hearings. 
    OUTCOME RANGE 
    Case studies and simulation can be used as a substitute for an actual hearing. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Recommendations correlate with the evidence in the documentation. 

    ASSESSMENT CRITERION 2 
    Knowledge of the pertinent facts and confidence in the recommendations is demonstrated. 

    ASSESSMENT CRITERION 3 
    Presentation is clear, accurate and sufficiently detailed. 

    ASSESSMENT CRITERION 4 
    Knowledge of court proceedings and the principles of presenting evidence are discussed in terms of the learner's experiences. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessment will be governed by the policies and guidelines of a relevant Education and Training Quality Assurance body (ETQA), which has jurisdiction over this field of learning. The policies and procedures of the relevant ETQA will also determine:
    > How the assessment is moderated.
    > How a learner can appeal against the outcome of the assessment.
  • Any institution or company which offers learning to achieve the purpose of this unit standard must be accredited as a provider through the relevant ETQA.
  • The integrated assessment should be based on a summative assessment guide. The guide will specify how the assessor will assess different aspects of the performance and will include:
    > Evaluating evidence in a portfolio of evidence, particularly projects which integrate various aspects of the unit standard and which demonstrate the integration of knowledge, skills and values, and the development of the critical outcomes.
    > Observing and listening to the learner at work, both in primary activities as well as in other interactions, or in relevant simulations.
    > Asking questions and initiating short discussions to test understanding and to verify other evidence.
    > Looking at records and reports.
    > Formative assessment.
  • Assessment of competence for this unit standard is based on experience acquired by the learner in the workplace, within the particular non-metallic manufacturing context. The assessment process should cover the explicit tasks required for the unit standard as well as the understanding of the concepts and principles that underpin the process of resolving manufacturing and quality related disputes.
  • The assessment process should also establish how the learning process has advanced the Critical Cross-field Outcomes.
  • The learner may choose in which language he/she wants to be assessed. This should be established as part of a process of preparing the learner for assessment and familiarising the learner with the approach being taken.
  • Assessors should also evaluate evidence that the learner has been performing consistently over a period of time.
  • The assessment for this unit standard can be done in conjunction with the assessment of other unit standards related to a qualification, and in conjunction with the assessment for the qualification as a whole. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following items reflect the type of knowledge that the assessor will evaluate:

    Names and functions of:
  • Terminology and concepts related to manufacturing and quality.
  • Terminology related to court hearings and arbitrations.

    Purpose of:
  • Resolving disputes.
  • Verifying evidence.

    Attributes, descriptions, characteristics and properties:
  • Of disputes and dispute resolution.
  • Various types of dispute resolution processes and approaches.
  • Of court hearings and arbitration.
  • Key quality issues related to the particular non-metallic manufacturing process and products.

    Processes and events:
  • Collecting and verifying evidence.
  • Resolving disputes.
  • Giving evidence in court or at arbitrations.

    Causes and effects, implications of:
  • Implications of basing decisions on unverified or insufficient evidence.
  • Downstream implications of decisions for parties involved.

    Procedures and techniques:
  • For collecting and verifying evidence.
  • Court procedures.

    Sensory cues:
  • Non-verbal cues related to collecting and verifying oral evidence.

    Regulations, legislation, agreements, policies and standards:
  • Applicable standards and codes of practice.
  • Mandatory and legal requirements.
  • Appropriate legislation and standards.
  • Professional ethics.

    Theory: rules, principles and laws:
  • Principles of dispute resolution.
  • Practices in dispute resolution.

    Categories:
  • Disputes.
  • Evidence.

    Relationships, systems:
  • Need for thoroughness and impartiality in evaluating the evidence in order to draw valid conclusions and make justifiable decisions. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems:
  • Evaluate information and evidence to determine solutions to manufacturing and quality related disputes. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others:
  • Liaise with affected parties to obtain information and evidence. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage myself and my activities:
  • Document information in a systematic fashion. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information:
  • Collect and record pertinent facts related to the dispute, evaluate them and draw conclusions. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively:
  • Apply listening skills to collect oral evidence accurately.
  • Record findings accurately.
  • Present evidence in court. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically:
  • Apply relevant scientific and technological principles to resolve manufacturing and quality related disputes. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems:
  • Describe the relationship between an impartial evaluation of evidence, drawing valid conclusions and resolving disputes. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    The assessor will be registered and have a qualification relevant to the field of non-metallics fabrication at NQF Level 6 or above. The assessor could also be a person registered by a relevant inspection authority. The assessor should be active in the industry and be familiar with the materials, machinery, products and level of technology in which the learner has contextualised his/her skills and knowledge. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  60072   National Diploma: Inspection and Assessment (Non-Metallics)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.