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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Prepare for and react to an animal welfare complaint 
SAQA US ID UNIT STANDARD TITLE
261593  Prepare for and react to an animal welfare complaint 
ORIGINATOR
Task Team - Animal Protection Standards 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 01 - Agriculture and Nature Conservation Nature Conservation 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The process of responding to animal welfare complaints comprises a substantial proportion of the workload of most animal protection inspectors. This unit standard addresses this requirement and learners accredited with it will be able to:
  • Obtain the necessary information.
  • Prioritize complaints.
  • Identify personnel and other resources required.
  • Deal with documentation requirements.
  • Evaluate the state of animals at the scene.
  • Decide on the importance and urgency of the situation.
  • Undertake the appropriate response. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • General knowledge of animal protection- Acts and Codes of Practice.
  • Roles and responsibilities of an animal protection inspector.
  • Organizational and animal protection policies.
  • General knowledge of all aspects of the species of animals in areas of operation.
  • Experience in handling animals commonly dealt with in the area. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Obtain and record information. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The complainant is questioned according to the organizational complaint form and/or checklists. 

    ASSESSMENT CRITERION 2 
    The responses are clearly written to ensure legibility and appropriate subsequent action. 

    ASSESSMENT CRITERION 3 
    The notes are an accurate and detailed representation of the complaint. 

    SPECIFIC OUTCOME 2 
    Evaluate and prioritise the urgency of the complaint. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A judgement is made as to whether the complaint requires immediate, urgent or deferred action. 
    ASSESSMENT CRITERION RANGE 
    Immediate action would be prompted by such events as road accidents, fires or any situation where animals are in need of immediate assistance.
     

    ASSESSMENT CRITERION 2 
    Consideration is given to other available resources. 

    ASSESSMENT CRITERION 3 
    Where more than one complaint requires a response, the complaints are prioritised according to relative urgency. 

    SPECIFIC OUTCOME 3 
    Identify personnel and other resources needed. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Reference is made to existing disaster or other proactive plans to identify available resources. 

    ASSESSMENT CRITERION 2 
    Assistance may be sought from suitable personnel who are available within and outside the organisation. 
    ASSESSMENT CRITERION RANGE 
    Personnel may include colleagues, veterinarians, and those providing transportation and emergency services.
     

    ASSESSMENT CRITERION 3 
    Checklists or other pre-designed plans are used to select suitable equipment which is taken to the scene. 

    ASSESSMENT CRITERION 4 
    The complaint form and other documentation is assembled to take to the scene. 
    ASSESSMENT CRITERION RANGE 
    Other documentation includes warning and inspector report forms; checklists for various animal situations, Animal Protection Acts and Codes.
     

    SPECIFIC OUTCOME 4 
    Recognise and weigh the need for and take specific action at the scene. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    An initial evaluation is made at the scene to determine if there is a need for any emergency action. 
    ASSESSMENT CRITERION RANGE 
    Emergency action includes dealing with an animal in danger, injured animals, fencing in animal escapees, diverting traffic, summoning extra personnel.
     

    ASSESSMENT CRITERION 2 
    The animals are observed and appropriate action undertaken in order of priority. 

    ASSESSMENT CRITERION 3 
    After addressing the animals' needs, witnesses are approached and, information obtained and noted. 

    ASSESSMENT CRITERION 4 
    Where available, the person responsible for the animals is requested to provide information. 

    ASSESSMENT CRITERION 5 
    Where appropriate, further information on the location and other factors is obtained. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessment of this unit standard should be contextual and practical.
  • Assessors and moderators must be registered with the relevant accredited ETQA.
  • Assessors should be in possession of a relevant qualification that is at least one level higher than the level of this unit standard or have at least 5 years relevant practical experience.
  • Training providers must be accredited by a relevant ETQA.
  • Assessment should include both formative and summative assessment. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A knowledge of animal protection legislation.
  • Ability to recognise the condition of different species of animals.
  • Knowledge of the options for action to choose from. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems using critical and creative thinking when deciding on the priorities at the scene of an animal inspection. 

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team when seeking assistance from other personnel. 

    UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities effectively when preparing to respond to a complaint. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information when receiving a complaint. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual and language skills when directing activities at the scene. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems when deciding on the priorities before setting out in response to a complaint. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65229   Further Education and Training Certificate: Animal Protection  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.