SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Adhere to disciplinary code and grievance procedures 
SAQA US ID UNIT STANDARD TITLE
264375  Adhere to disciplinary code and grievance procedures 
ORIGINATOR
SGB Rail and Pipeline Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
14633  Adhere to disciplinary code  Level 3  NQF Level 03  Complete 
14636  Follow grievance procedure  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
The qualifying learner will acquire the necessary knowledge to understand the provisions for grievance procedures and disciplinary action in relevant Labour legislation. They will be able to explain all the procedures for the initiation, progress and appeal of disciplinary actions and grievance procedures as outlined in the company-specific processes.

The qualifying learner will be capable of:
  • Defining the nature of a disciplinary code.
  • Explaining disciplinary procedures.
  • Describing the nature of grievance procedures.
  • Explaining grievance procedures. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 2.
  • Mathematical literacy at NQF Level 2. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define the nature of a disciplinary code. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The need for disciplinary code in a company is explained in terms if its purpose. 

    ASSESSMENT CRITERION 2 
    The provisions of the disciplinary code are explained in terms of the related labour legislation. 

    ASSESSMENT CRITERION 3 
    The provisions of the disciplinary code are explained according to organizational policy. 

    SPECIFIC OUTCOME 2 
    Explain disciplinary procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The responsibilities of the roleplayers involved in disciplinary procedures are described according to company-specific processes. 

    ASSESSMENT CRITERION 2 
    The infringements that lead to disciplinary action are described according to company-specific procedures. 

    ASSESSMENT CRITERION 3 
    The procedures for the initiation of disciplinary action are explained according to company-specific requirements. 

    ASSESSMENT CRITERION 4 
    The procedures to be followed in a disciplinary process are described according to company-specific procedures. 

    ASSESSMENT CRITERION 5 
    The actions that can be followed to appeal against a disciplinary charge are described according to company specific procedures. 

    SPECIFIC OUTCOME 3 
    Describe the nature of grievance procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The need for grievance procedures in a company is explained in terms if its purpose. 

    ASSESSMENT CRITERION 2 
    The provisions of the grievance procedure are explained in terms of the related labour legislation. 

    ASSESSMENT CRITERION 3 
    The provisions of the grievance procedures are explained according to organizational policy. 

    SPECIFIC OUTCOME 4 
    Explain grievance procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The responsibilities of the roleplayers involved in grievance procedures are described according to company specific processes. 

    ASSESSMENT CRITERION 2 
    The situations that lead to grievance procedures being instituted are described according to company specific procedures. 

    ASSESSMENT CRITERION 3 
    The process for the initiation of the grievance procedures are explained according to company specific requirements. 

    ASSESSMENT CRITERION 4 
    The procedures to be followed in a grievance process are described according to company specific procedures. 

    ASSESSMENT CRITERION 5 
    The actions that can be followed to appeal against a grievance procedure decision are described according to company specific procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The qualifying learner will be able to understand and explain relevant aspects of the following:
  • Labour legislation related to disciplinary action.
  • Labour legislation related to grievance procedures.
  • Organisational disciplinary policy and procedures.
  • Organisational grievance procedures. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to applying grievance procedures in which responses display that critical thinking is used for responsible decision making. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a disciplinary team to participate in the implementation of organizational disciplinary procedures. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively to avoid facing company specific disciplinary action. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information about disciplinary infringements to initiate and process disciplinary action. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate modes of oral and/or written persuasion in dealing with all internal and external role players in participating in disciplinary and grievance procedures. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces the following unit standards:
  • ID 14633: Adhere to disciplinary code, Level 3, 1 credit.
  • ID 14636: Follow grievance procedure, Level 3, 2 credits. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  66709   National Certificate: Rail Operations (Functional Yard Operations)  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  78323   National Certificate: Lamproom Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  MQA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. P and R Development and Training (Pty) Ltd 
    2. PRASA T/A Metrorail Gauteng North 
    3. PRASA T/A Metrorail Gauteng South 
    4. PRASA T/A Metrorail KwaZulu Natal 
    5. PRASA T/A Metrorail Western Cape 
    6. S-Squared Training Solutions Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.