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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Manage and improve communication processes in a function 
SAQA US ID UNIT STANDARD TITLE
264408  Manage and improve communication processes in a function 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is for learners who are already managers of functions or aspiring to become managers of functions. This Unit Standard meets the needs of the sector and of the society by providing competent function managers who by being able to competently manage the communication process in their function, thereby contributing to the effective management of the function.

The learner successfully completing this Unit Standard will gain essential knowledge and practical skills required to communicate with individuals within the function and the entity, and strategic partners and stakeholders thus sustaining relationships.

On completion of this standard, the learner will be able to:
  • Establish communication processes to promote positive relationships within the policies and procedures of the entity.
  • Evaluate the effectiveness of the communication processes.
  • Recommend improvements to the effectiveness of communication processes. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner has the following knowledge and skills:
  • Communication at NQF Level 5. 
    		•

    UNIT STANDARD RANGE 
  • Function refers to the core task or responsibility carried out by a department, directorate or group within an organisation or entity.
  • Communication includes formal and informal communications, correspondence, e-mails, reports, newsletters, communication with both internal and external stakeholders. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Establish communication processes to promote positive relationships within the policies and procedures of the entity. 
    OUTCOME RANGE 
    Communication processes include internet, intranet, newsletters, correspondences, press releases, meeting minutes; dissemination of communication from principals, partners and suppliers, customers; collection, gathering and directing of information; oral, written and electronic communication; formal and informal, internal and external meetings. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The entities communication strategy is analysed in terms of its intended application and how it is effectively being applied. 

    ASSESSMENT CRITERION 2 
    Communication processes are developed to accommodate inter and intra-function communication so that all parties within the function are kept informed of aspects and developments relevant to them. 

    ASSESSMENT CRITERION 3 
    Communication processes in relation to external stakeholders are developed so as to ensure effective and efficient service. 

    ASSESSMENT CRITERION 4 
    Specific tasks within the communication process are delegated to ensure outward reach of the process. 

    ASSESSMENT CRITERION 5 
    Communication processes are managed to ensure that the communication strategy is achieving what was supposed to be achieved. 

    SPECIFIC OUTCOME 2 
    Evaluate the effectiveness of the communication processes. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Criteria are developed for the review and evaluation of communication processes. 

    ASSESSMENT CRITERION 2 
    A feedback loop is explained to show how the function communicates with its internal and external stakeholders. 

    ASSESSMENT CRITERION 3 
    The information obtained is measure against the criteria developed to determine the effectiveness of the communication processes of the function. 

    ASSESSMENT CRITERION 4 
    The aspects of ethics and principles are assessed during the evaluation. 
    ASSESSMENT CRITERION RANGE 
    Ethics and principles of good communication include but are not limited to: not speaking to the press without authority; observing confidentiality and privacy, two-way communication, simple language and avoidance of jargon.
     

    SPECIFIC OUTCOME 3 
    Recommend improvements to the effectiveness of communication processes. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Barriers to the communication processes of the function are analysed so that the process to address them is focused and efficient. 
    ASSESSMENT CRITERION RANGE 
    Barriers include potential conflict situations, misunderstandings and unclear or unfocused communication.
     

    ASSESSMENT CRITERION 2 
    Strategies are developed to address each of the barriers identified and outlined. 

    ASSESSMENT CRITERION 3 
    Principles of communication are addressed to promote open and honest communication. 
    ASSESSMENT CRITERION RANGE 
    This includes not but is not limited to communication that is not offensive, sensitive, fair and non-discriminatory.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Customer relationship concepts.
  • Communication principles.
  • Techniques for collecting and analysing data.
  • Regulations, legislation, agreements, policies, standards.
  • Theory, rules, principles, laws; Stakeholder theory. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Evaluating the effectiveness of the communication processes.
  • Recommending improvements to the effectiveness of communication processes. 
    		•

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • The establishment of communication processes to promote positive relationships within the policies and procedures of the entity.
  • The evaluation of the effectiveness of the communication processes.
  • The action taken to improve the effectiveness of communication processes. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively when:
  • Establishing communication processes to promote positive relationships within the policies and procedures of the entity.
  • Evaluating the effectiveness of the communication processes.
  • Recommending improvements to the effectiveness of communication processes. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when:
  • Establishing communication processes to promote positive relationships within the policies and procedures of the entity.
  • Evaluating the effectiveness of the communication processes.
  • Recommending improvements to the effectiveness of communication processes. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  74570   National Certificate: Labour Relations Practice  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AFRICA COSMOS EMPOWERMENT 
    2. Chartall Business College 
    3. Cornerstone Supreme ( Pty ) Ltd 
    4. EKURHULENI WEST TVET COLLEGE 
    5. Mind Capital Solutions (Pty) Ltd 
    6. Novia One Group (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.