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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Discuss and maintain business processes 
SAQA US ID UNIT STANDARD TITLE
335899  Discuss and maintain business processes 
ORIGINATOR
SGB Manufacturing and Assembly Processes 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
13256  Maintain business processes  Level 5  Level TBA: Pre-2009 was L5  10   

PURPOSE OF THE UNIT STANDARD 
Learners credited with this Unit Standard will understand the importance of improving business processes to maintain competitiveness. They will be able to collect data from a variety of sources, analyse it in order to make an assessment of customer satisfaction and to determine how to improve internal customer relations. Overall, several tools and mechanisms must be used to improve business processes of the department or section.

Learners credited with this standard will be able to:
  • Discuss the importance of focussing on business processes.
  • Explain data collection processes and methods/tools of analysis that companies/ organisations could use to achieve a better understanding of their processes.
  • Explain how data is used to measure customer satisfaction.
  • Recommend improvements to the Supplier Evaluation Program.
  • Discuss the importance of improving relationships with internal customers.
  • Demonstrate the ability to improve business processes. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Further Education and Traiing Certificate: Automotive Components. 

    UNIT STANDARD RANGE 
  • The automotive components environment includes both the manufacturing and assembly departments or sections.
  • This Unit Standard is not restricted to the automotive environment. It can be used in any component assembly or manufacturing context.
  • 'Production process' includes both manufacturing and assembly. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Discuss the importance of focussing on business processes. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The economic systems of the world are discussed in terms of their main characteristics and their advantages and disadvantages. 

    ASSESSMENT CRITERION 2 
    Different processes pertaining are described in terms of their main features. 
    ASSESSMENT CRITERION RANGE 
    Processes include but are not limited to production process, business process, distribution process, transformational process.
     

    ASSESSMENT CRITERION 3 
    The reason why business has changed from functional structure to a business process orientation is explained by using the vertical and horizontal views of a company. 

    ASSESSMENT CRITERION 4 
    The key business processes, key suppliers and key external customers are discussed in terms of how these aspects impact on the operations of the company. 

    ASSESSMENT CRITERION 5 
    External legislation and international standards that impact on the business processes are discussed to assess if the company is compliant. 

    ASSESSMENT CRITERION 6 
    Improvements are recommended to the the company using appropriate communication skills and and the needs to improve their business processes. 

    SPECIFIC OUTCOME 2 
    Explain data collection processes and methods/tools of analysis that companies/organisations could use to achieve a better understanding of their processes. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The concepts of data and information are discussed in terms of their roles in decision-making. 

    ASSESSMENT CRITERION 2 
    Sources for collecting data are identified and tools to analyse process problems are discussed and applied to obtain a deeper understanding of business processes. 
    ASSESSMENT CRITERION RANGE 
    Sources include the company's Management Information System (MIS), inventory data, customer database, quality records, monthly Financial reports.

    Tools include the 7 Results Focused Tools - Data Sheets, Pareto Diagrams, Bar Chart, Run Chart, Pie Chart, Spider Chart, Histogram, Scatter Diagram, Control Charts.
     

    ASSESSMENT CRITERION 3 
    The principles of budgeting are discussed and used in the preparation of a budget. 

    ASSESSMENT CRITERION 4 
    Flowcharts are constructed and a process flow diagram is produced to show how the different tasks and activities relate to each other in a business process. 

    ASSESSMENT CRITERION 5 
    The concept of a Management Information System (MIS) is explained and various systems used by companies/organisations are identified and discussed. 

    ASSESSMENT CRITERION 6 
    The company's information system is evaluated critically to assess its effectiveness. 

    SPECIFIC OUTCOME 3 
    Explain how data is used to measure customer satisfaction. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The needs and wants of Internal customers are identified and discussed with a view to enhancing relationships between them and the company. 

    ASSESSMENT CRITERION 2 
    The needs and wants of external customers are identified and discussed with a view to ensure the customers are satisfied with their product/service. 

    ASSESSMENT CRITERION 3 
    Sources of customer satisfaction are categorised and aspects that impact on customer service are discussed. 

    ASSESSMENT CRITERION 4 
    Issues which prevent external customer needs from being met are identified and corrective action is taken. 

    ASSESSMENT CRITERION 5 
    The importance of receiving product specifications from external customers is discussed to ensure that there is an exact match between specifications and the product. 

    ASSESSMENT CRITERION 6 
    The importance of meeting customer deadlines are discussed by verigying on time delivery data. 

    ASSESSMENT CRITERION 7 
    Customer service levels and customer satisfaction are measured through the use of various instruments and the data is evaluated. 

    SPECIFIC OUTCOME 4 
    Recommend improvements to the Supplier Evaluation Program. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The purpose of the purchasing function is discussed in terms of how it can increase the company's competitiveness. 

    ASSESSMENT CRITERION 2 
    The concept 'supplier partnerships' is discussed to understand the movement from the purchasing function to supplier partnerships. 

    ASSESSMENT CRITERION 3 
    The format of the company's material specifications placed on suppliers is discussed in relation to the purpose, categories and writing of the specifications. 

    ASSESSMENT CRITERION 4 
    The extent to which the suppliers manufacture their products to the material specifications is assessed the quality of the product. 

    ASSESSMENT CRITERION 5 
    Supplier adherence to quality management systems is assessed using international standards. 

    ASSESSMENT CRITERION 6 
    The company's supplier evaluation program is critically evaluated to assess extent of conformance to company's requirements. 

    SPECIFIC OUTCOME 5 
    Discuss the importance of improving relationships with internal customers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The role of each of the internal customers is described and the quality outputs relevant to each are discussed. 
    ASSESSMENT CRITERION RANGE 
    Outputs include but are not limited to type of information needed, technical advice needed, speed of work needed, reliability and availability of equipment or materials provide, quality of work needed, availability and flexibility needed, escalation levels.
     

    ASSESSMENT CRITERION 2 
    A relationship map of all the company's departments is generated highlighting the nature of the contacts and links between them. 

    ASSESSMENT CRITERION 3 
    Barriers to effective communication between departments are identified, the implications discussed and recommendations proposed to remove the barriers. 

    SPECIFIC OUTCOME 6 
    Demonstrate the ability to improve business processes. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The need to improve continuously is discussed in relation to business competitiveness. 

    ASSESSMENT CRITERION 2 
    The Kaizen philosophy is explained to help approach improve business processes. 

    ASSESSMENT CRITERION 3 
    The Kaizen method is used to identify and solve problems. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this Unit Standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • Assessment and Moderation of assessment will be overseen by the relevant ETQA according to the ETQA policies and guidelines for Assessment and Moderation.
  • Moderation must include both Internal and External Moderation of assessments at exit points of the Qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual Unit Standards as well as the integrated competence described in the Qualification. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Economic systems of the world.
  • Key business processes.
  • External and internal customers.
  • External legislation and international standards.
  • Data collection methodology.
  • Sources of data.
  • Tools of analysis.
  • Principles of budgeting.
  • Management Information Systems (MIS).
  • Supplier Evaluation Programme.
  • Kaizen Philosophy. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Identifying barriers to communication and resolving these problems. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation and community to:
  • Confirm and check customer specifications. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsively and effectively to:
  • Recommend improvements to the company using appropriate communication skills.
  • Collect and analyse data.
  • Preparing a budget.
  • Construct flowcharts and produce flow diagrams.
  • Check customer specifications.
  • Recommend improvements to Supply Evaluation Programmes. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to:
  • Maintain and improve business processes.
  • Evaluate company's information systems. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation to:
  • Recommend improvements. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This Unit Standard replaces Unit Standard 13256, "Maintain business processes", Level 5, 10 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  71969   National Certificate: Automotive Components: Manufacturing and Assembly  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Elective  79627   National Certificate: Mechatronics  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.