| Who customers, end users, procurement stakeholders and service providers are and the role that each of them play in the success of the Supply Chain.
Why it is important to build good supplier relationships.
The basic process to be followed before contracting takes place.
The types of contracting that can take place (long term, short term, coverage contracts etc.) and how each will impact on the supplier relationships.
The impact of administration on good supplier relationships.
How to develop a contracting checklist (terms and conditions, delivery operations schedule, staffing and supervision, site conditions, work rules safety etc., Invoicing procedures, materials usage, background checks, legal accreditations BEE requirements, insurance and tax certificates, permits, possible conflicts with other work etc.).
The various possible supplier strategies (arms length, strategic alliances, proffered supplier, joint venture, strategic sourcing).
What is meant by operations progress reporting.
The value of monitoring total supplier performance.
Various plans to evaluate supplier performance-(The weighted points plan, the categorical plan, the cost ratio plan).
The common approaches used to motivate suppliers (Punishments and rewards).
How to use supplier assistance techniques (Transformational training, quality audits, supply system reviews, problem solving, and value analysis).
The use of supplier surveys.
Additional approaches to improving supplier relationships (Annual supplier meetings, supplier roundtables, workshops, collaboration).
The use of cross functional teams to facilitate supplier relationship management.
How to develop technical distribution specifications for inclusion in the supplier contract and service Level agreements.
The various techniques for determining tariffs and how they will impact on the distribution function (Tariff by weight, volume, size, quantity, distance and frequency).
The various legal and commercial elements of supplier contracts and their implications for distribution
The various supplier relationship management philosophies and techniques that can be applied during the life cycle of the supplier contract.
How to make an effective supplier development decision.
What exactly is implied by supplier development.
The legal and ethical issues regarding supplier development.
The expected results from supplier development.
The current best practices relating to supplier development.
How to assist suppliers to eliminate waste.
How to help suppliers do a value analysis.
The basic barriers to supplier development and how to overcome them.
Who our customers are.
The principles of good customer relationships.
Managing customer contracts.
Effective customer communication.
The basics of customer behaviour.
The ethical aspects of dealing with customers.
Various types of customer contracts and their impact on customer relationships.
The customer requirements and the organisational objectives.
How the distribution activities and approaches impacts on customer relations.
The impact of customer service and requirements on the total cost of logistics.
How the development of synergistic relationships with customers can be mutually beneficial.
The fundamental marketing concepts relevant to customer service management and how these impact on the distribution function.
The impact of payment processing on customer relations and the role of the distribution function in influencing payment processes.
The consequences of the termination of customers and how this will impact on the distribution function (depreciation stock, consignment stock etc.).
What professional supply management is.
The principles and standards that underlie ethical behaviour.
Various perceptions regarding ethics.
The critical issues relating to corruption.
The issues of ethics in developing economies.
What conflicts of interests are.
How to deal with confidential information.
What is meant by reciprocity.
The fundamentals of local and international laws that deal with the issues of ethics.
How to avoid "Sharp" practices.
How to deal with competitive bidding.
The management responsibility regarding ethical behaviour.
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