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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Develop a tenancy mix strategy 
SAQA US ID UNIT STANDARD TITLE
377003  Develop a tenancy mix strategy 
ORIGINATOR
Task Team - Commercial Property 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard specifies the outcomes required to analyse client objectives and formulate a relevant strategy to enable the right market mix of tenants to be targeted. It requires the ability to determine industry trends, document recommendations and select and implement a suitable marketing strategy. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner accessing this standard is competent in Communication and Mathematical Literacy at NQF Level 3 or equivalent. 

UNIT STANDARD RANGE 
  • Clients may include Bankers, company boards, fund managers, fund providers, institutions, internal and external property groups, owner-occupiers, private investors.
  • Client needs and expectations may relate to income stream projections, increased profile of assets, long-term tenancy contracts, short and long-term goals.
  • Organisational requirements may be outlined and reflected in: access and equity principles and practice guidelines, business and performance plans, complaint and dispute resolution procedures, goals, objectives, plans, systems and processes, legal and ethical requirements and codes of practice, mission statements and strategic plans, OCHSA policies, procedures and programs, policies and procedures in relation to client service, quality and continuous improvement processes and standards, quality assurance and procedure manuals.
  • Information that may be used to determine market profiles and conditions may include existing research data, industry sources, original research, response-based research or surveys.
  • Market conditions may relate to availability of alternatives, business confidence, economic conditions or level of competition.
  • Tenancy mix may cover length of tenancy, location, number of tenants, size of tenancy, type of business and tenancy or type of tenant customers.
  • Relevant people may include advertising agencies, architects, business consultants, clients managers, members of industry associations, real estate agents, solicitors or taxation and accounting practitioners.
  • Segmentation criteria to be used may include attitude, business characteristics, consumer requirements, demographics, desired benefits, lifestyle, product and service usage, social and cultural factors.
  • Building capacity requirements may include amenities, associated conditions, such as noise, dust and environment, building functions, car parking, compatible uses, maximizing net lettable area, parcel size or space pattern.
  • Feedback may include formal and informal discussions, reviews and evaluations with existing and previous clients, peers, colleagues and managers, information provided by others involved in a professional capacity, both internal and external to the organisation.
  • Regulations affecting tenancy mix strategies may include federal, and state or territory legislation regarding retail and commercial tenancy, federal, and state or territory zoning requirements, corporations law, retail and commercial leasing Acts and guidelines or Trade Practices Act 1974.
  • Legislative requirements may be outlined and reflected in South African standards, and quality assurance and certification requirements, award and enterprise agreements, consumer protection, freedom of information, home building requirements, privacy requirements, public health, relevant federal, and state or territory legislation that affects organisational operation, including: anti-discrimination and diversity, environmental issues, BEE, industrial relations, OCHSA, relevant industry codes of practice, strata, community and company titles, tenancy agreements, trade practices and trade practices laws and guidelines.
  • Marketing options may include business-to business marketing, direct marketing, local, regional, interstate and national, mail-outs, promotional strategies, such as: advertising, canvassing, image and presentation, pricing, public relations, community education, target markets by service type or use of internet and email.
  • Communication strategies may include active listening, consultation methods, culturally inclusive and sensitive engagement techniques, questioning to clarify and confirm understanding, seeking feedback or using language and concepts appropriate to cultural differences.
  • Evaluation methods could be qualitative or quantitative and may include: checklists, cost data analysis, expert and peer review, interviews, observation, questionnaires or review of quality assurance data.
  • Business equipment and technology may include computers, data storage devices, email, facsimile machines, internet, extranet and intranet, photocopiers, printers, scanners or software applications, such as databases and word applications. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Determine tenancy mix requirements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Client preferences, needs and expectations are identified according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Information is gathered and analysed to determine market conditions according to organisational requirements. 

    ASSESSMENT CRITERION 3 
    Business plans are examined to determine short and long-term goals according to organisational requirements. 

    ASSESSMENT CRITERION 4 
    Tenancy mix objectives and time lines are negotiated and agreed in consultation with relevant people. 

    SPECIFIC OUTCOME 2 
    Develop tenancy mix strategy. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Segmentation criteria are chosen and applied to determine tenancy mix that meets client and building capacity requirements. 

    ASSESSMENT CRITERION 2 
    Tenancy mix is sought that adds value to property and encourages effective competition according to income projections. 

    ASSESSMENT CRITERION 3 
    Draft tenancy mix strategy is prepared and distributed to relevant people to obtain feedback according to organisational requirements. 

    ASSESSMENT CRITERION 4 
    Tenancy mix strategy is reviewed to ensure compliance with relevant regulations and legislative requirements. 

    ASSESSMENT CRITERION 5 
    Marketing options that best meet requirements of tenancy mix strategy are identified and discussed with relevant people according to organisational requirements. 

    SPECIFIC OUTCOME 3 
    Implement tenancy mix strategy. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Lease and tenancy contracts are documented and summarized according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Market conditions and industry trends are assessed to determine appropriate benchmarks. 

    ASSESSMENT CRITERION 3 
    Tenancy mix strategy is monitored and variances are recognized and documented according to organisational requirements. 

    ASSESSMENT CRITERION 4 
    Contingency plans are prepared and implemented according to organisational and legislative requirements. 

    SPECIFIC OUTCOME 4 
    Review tenancy mix strategy. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Tenancy mix strategy is reviewed and evaluated in consultation with client and other relevant people using appropriate communication strategies. 

    ASSESSMENT CRITERION 2 
    Systematic review processes are established and evaluation methods are identified and used to evaluate strategy processes and outcomes. 

    ASSESSMENT CRITERION 3 
    Evaluation results are prepared in required format, style and structure and presented to relevant people within agreed timeframes. 

    ASSESSMENT CRITERION 4 
    Recommendations for improvement of strategy are presented to relevant people according to organisational procedures. 

    ASSESSMENT CRITERION 5 
    Business equipment and technology are used to maintain documentation securely and according to legislative and organisational procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through Recognition of Prior Learning) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A range of tenancy mix strategies.
  • Common lease terms and conditions.
  • Industry benchmarks.
  • Methods and techniques to analyse market segments.
  • Organisational and professional procedures, ethical practices and business standards.
  • Relevant national and local government regulations related to:
    > Anti-discrimination.
    > Consumer protection.
    > Environmental issues.
    > Equal employment opportunity (BEE).
    > Financial probity.
    > Franchise and business structures.
    > Industrial relations.
    > OCHSA.
    > Privacy.
    > Property sales, leasing and management.
    > Relevant local market conditions.
    > State or territory and local government planning processes.
    > Types of property leases. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to develop a tenancy mix. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to develop a tenancy mix strategy. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to formulate the correct strategy to enable the right mix of tenants to be targeted. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to address the correct mix of tenants. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion in all aspects of the tenant mix strategy. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others to ensure there is the correct tenant mix. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by determining, developing, implementing and reviewing the tenancy mix strategy according to organizational requirements. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by understanding that the tenancy mix strategy and the effect of the activities involved for the organization and the country. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  79626   Further Education and Training Certificate: Commercial Property and Facilities Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.