SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Resolve rejected foreign exchange items and SWIFT (Society for World-wide Inter-bank Financial Telecommunication) messages 
SAQA US ID UNIT STANDARD TITLE
7187  Resolve rejected foreign exchange items and SWIFT (Society for World-wide Inter-bank Financial Telecommunication) messages 
ORIGINATOR
SGB Financial Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2003-12-03  2004-08-11  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2005-08-11   2008-08-11  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
117829  Resolve rejected foreign exchange items and SWIFT (Society for World-wide Inter-institution Financial Telecommunication) messages  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
Persons credited with this unit standard will be able to identify and resolve rejected foreign exchange items and attend to queries. 

UNIT STANDARD RANGE 
Items rejected because of insufficient funds, items rejected because of unidentified accounts or lack of details, and items rejected because of invalid message types, NAK-ED, Nostro and Vostro items. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Identify and resolve the rejected item or SWIFT message 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The relevant daily report is scrutinised according to the bank's procedures to establish the occurrence of any rejected items or messages.s. 

ASSESSMENT CRITERION 2 
2. The nature of the rejected item or message is identified according to the bank's guidelines. 

ASSESSMENT CRITERION 3 
3. The rejected item or message is resolved according to the nature of the item and the bank's procedures. 

ASSESSMENT CRITERION 4 
4. The necessary documentation is completed as required by the bank. 

ASSESSMENT CRITERION 5 
5. Any unresolved items are escalated to the appropriate authority in line with the bank's procedure 

SPECIFIC OUTCOME 2 
Attend to queries 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The nature of the query received is identified as required by the bank. 

ASSESSMENT CRITERION 2 
2. The query is attended to as required by the nature of the query and the bank's procedures. 

ASSESSMENT CRITERION 3 
3. All queries are handled timeously and in a manner that promotes customer service. 

ASSESSMENT CRITERION 4 
4. Administrative tasks relating to the query are completed according to the bank's procedures. 
ASSESSMENT CRITERION RANGE 
Including but not limited to report, notify, record details of query, prepare SWIFT messages.
 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Accreditation process (including moderation):
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • an understanding of all relevant banking policies and procedures
  • an understanding of the workflow
  • operating and computer systems knowledge sufficient to locate
  • the necessary information and complete the task
  • an understanding of operational risk
  • relevant security precautions
  • knowledge of the SWIFT system
  • knowledge of Nostro and Vostro operations
  • relevant product knowledge
  • knowledge of internal and foreign bank accounting procedures and practices
  • knowledge of working contracts with foreign banks 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner demonstrates the ability to identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when the rejected item or message is identified according to the bank's guidelines. 

    UNIT STANDARD CCFO WORKING 
    The learner demonstrates the ability to work effectively with others as a member of a team, group, organisation and community when all queries are handled timeously and in a manner that promotes customer service. 

    UNIT STANDARD CCFO COLLECTING 
    The learner demonstrates the ability to collect, organise and critically evaluate information when the relevant daily report is scrutinised according to the banks procedures to establish the occurrence of any rejected items or messages. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 117829, which is "Resolve rejected foreign exchange items and SWIFT (Society for World-wide Inter-institution Financial Telecommunication) messages", Level 4, 5 credits.

    Legal requirements:

    All procedures must meet recognised codes of practice as well as obligations required under current legislation within South Africa and within the normal parameters of the defined job/task. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. Bidvest Bank 
    3. Chartall Business College 
    4. Cornerstone Performance Solutions (Pty) Ltd 
    5. Felix Risk Training Consultants 
    6. Firstrand Bank - Benmore 
    7. Nedbank Ltd 
    8. The Facilitation Workshop 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.