SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Process customer ATM (Automated Teller Machine) card requests 
SAQA US ID UNIT STANDARD TITLE
7221  Process customer ATM (Automated Teller Machine) card requests 
ORIGINATOR
SGB Financial Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2003-12-03  2004-08-11  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2005-08-11   2008-08-11  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114744  Process customer ATM (Automated Teller Machine) card requests  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people dealing with customer ATM card requests. A person credited with this unit standard will be able to issue new and replacement ATM cards, cancel ATM cards and set up additional ATM services (linking, de-linking, account payments). 

UNIT STANDARD OUTCOME HEADER 
Issue new and replacement ATM cards 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Issue new and replacement ATM cards. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The customer's requirement for a new or replacement ATM card is identified correctly. 

ASSESSMENT CRITERION 2 
2. The customer is identified and precautionary measures taken in accordance with company specific requirements. 
ASSESSMENT CRITERION RANGE 
Precautionary relates to identification and authorisation.
 

ASSESSMENT CRITERION 3 
3. ATM card issuing procedures are carried out in accordance with company specific requirements. 

ASSESSMENT CRITERION 4 
4. Aspects of personal risk are explained to the customer in accordance with company specific requirements. 
ASSESSMENT CRITERION RANGE 
Including but not limited to: card swapping, PIN changes, limit adjustments.
 

ASSESSMENT CRITERION 5 
5. The necessary charges are recovered as per company specific requirements. 

ASSESSMENT CRITERION 6 
6. The customer is trained on how to use the ATM as per company specific training guidelines. 

SPECIFIC OUTCOME 2 
Cancel ATM Cards. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The customer's request to cancel the card is correctly identified in accordance with company specific requirements. 

ASSESSMENT CRITERION 2 
2. The cancellation procedures are carried out in accordance with company specific requirements. 

ASSESSMENT CRITERION 3 
3. The implications of not cancelling the card immediately is understood. 

SPECIFIC OUTCOME 3 
Set up additional ATM Services. 
OUTCOME RANGE 
Linking, delinking, account payments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The customer's request for additional services is correctly identified in terms of the range. 

ASSESSMENT CRITERION 2 
2. Forms are completed according to the transaction type and company specific requirements. 

ASSESSMENT CRITERION 3 
3. The features and benefits of additional ATM services are explained to the customer in accordance with company specific requirements. 

ASSESSMENT CRITERION 4 
4. The additional ATM Services are set up as per the customer's request and system requirements. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • knowledge of the company's products relating to ATM;
  • knowledge of the computer system used by the company;
  • knowledge of how the company's ATM's operate;
  • knowledge of the most common methods used by criminals to commit ATM fraud;
  • knowledge of the accepted means of combating ATM fraud;
  • knowledge of the security features built into Identity Documents;
  • knowledge of the company's identification policy;
  • knowledge of the company's policy relating to the issue and cancellation of ATM cards;
  • explain the consequences of not cancelling cards immediately. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    To collect and evaluate information critically by scrutinising the customer's identity document, verifying the specimen customer signature against bank records and assessing a customer's query and judging whether the cancellation of the card is an appropriate solution or not. 

    UNIT STANDARD CCFO COMMUNICATING 
    To communicate effectively when explaining to the customer the risks involved when using an ATM card and demonstrating how to use an ATM card. 

    UNIT STANDARD CCFO SCIENCE 
    To use technology effectively when using the computer system to issue an ATM card and when cancelling the ATM card in the computer system. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 114744, which is "Process customer ATM (Automated Teller Machine) card requests", 2 credits, NQF Level 4, as from 11 August 2004.

    ATM = Automated Teller Machine 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. Bidvest Bank 
    3. Chartall Business College 
    4. Cornerstone Performance Solutions (Pty) Ltd 
    5. Felix Risk Training Consultants 
    6. Firstrand Bank - Benmore 
    7. Nedbank Ltd 
    8. The Facilitation Workshop 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.