SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide banking-related information services 
SAQA US ID UNIT STANDARD TITLE
7223  Provide banking-related information services 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons who provide information services at a branch/customer service outlet. A person credited with this unit standard will be able to provide customer's with statements and balances, attend to customer inquiries, and provide interest information. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Open 

UNIT STANDARD OUTCOME HEADER 
Provide customer with account statements and balan 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Provide customer with account statements and balances. 
OUTCOME RANGE 
Copy statements, current statements, statement printouts, balance printouts. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The customer is identified in accordance with company specific requirements. 
ASSESSMENT CRITERION RANGE 
RSA Identity Book, Passport, Signature Verification.
 

ASSESSMENT CRITERION 2 
2. The customer's request is confirmed/verified correctly. 

ASSESSMENT CRITERION 3 
3. The statement and or balance is issued in accordance with company specified requirements. 
ASSESSMENT CRITERION RANGE 
System printed statement, statements, balances.
 

ASSESSMENT CRITERION 4 
4. Back copies of statements are ordered or printed in accordance with company specific requirements. 
ASSESSMENT CRITERION RANGE 
System ordered, microfische copy.
 

ASSESSMENT CRITERION 5 
5. Charges are recovered when required according to company specific requirements. 

SPECIFIC OUTCOME 2 
Attend to customer inquiries. 
OUTCOME RANGE 
Transaction details, service fee, charges. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The customer is identified according to company specific requirements. 

ASSESSMENT CRITERION 2 
2. The inquiry is verified with the customer and the correct action is taken. 
ASSESSMENT CRITERION RANGE 
Ability to read statement, to interpret and explain transactions, explain service fee and charges.
 

ASSESSMENT CRITERION 3 
3. The transaction is concluded as per company specific guidelines. 
ASSESSMENT CRITERION RANGE 
Thank the customer, check for other requirements.
 

SPECIFIC OUTCOME 3 
Provide interest information. 
OUTCOME RANGE 
Interest frequency, types of interest, interest calculations, debit interest, credit interest, nominal interest, effective interest, interest rates. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The customer's interest inquiry is verified as per company specific guidelines. 

ASSESSMENT CRITERION 2 
2. The different interest rates and types are explained to the customer when required. 
ASSESSMENT CRITERION RANGE 
Interest: debit, credit, nominal and effective.
 

ASSESSMENT CRITERION 3 
3. The interest rates and types are accessed correctly and are current. 
ASSESSMENT CRITERION RANGE 
Investment, cheque, savings, transmission, homeloans, credit card.
 

ASSESSMENT CRITERION 4 
4. The interest is calculated correctly when required for the full range. 
ASSESSMENT CRITERION RANGE 
Manually, system.
 

ASSESSMENT CRITERION 5 
5. An explanation of how interest is calculated and when it is paid is provided to the customer when required. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • understands service fee pricing
  • understand charges relating to cash deposit fee, safe custody fees, unpaid cheque fees
  • knowledge of interest and interest rates
  • knowledge of interest calculation
  • understand signing arrangements
  • product knowledge 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    To evaluate information critically when scrutinising the customer's identity document and passport and when verifying the customer's specimen signature against bank records. 

    UNIT STANDARD CCFO COMMUNICATING 
    To communicate effectively when explaining the different interest rates and how they are calculated to the customer. 

    UNIT STANDARD CCFO SCIENCE 
    To use technology effectively when using the computer system to print an account statement and balance, using the microfiche to order and print statements and when using the computer system to access and calculate interest rates. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. Bidvest Bank 
    3. Chartall Business College 
    4. Cornerstone Performance Solutions (Pty) Ltd 
    5. Felix Risk Training Consultants 
    6. Firstrand Bank - Benmore 
    7. Milpark Education (Pty) Ltd (previously known as Milpark Business School) 
    8. Nedbank Ltd 
    9. The Facilitation Workshop 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.