SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Receive and consult with clients 
SAQA US ID UNIT STANDARD TITLE
7230  Receive and consult with clients 
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  1 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2007-05-15  2009-04-08  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2010-04-08   2013-04-08  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
262625  Provide reception and administrative services  Level 3  NQF Level 03  12   

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to make appointments to clients, receiving clients and create a relaxed environment while caring for their clients needs and consult with clients in a professional manner while analysing the treatment area.

The qualifying learner is capable of:
  • Receiving clients and establishing a relaxed relationship while caring for client's needs
  • Receiving and dealing with appointments
  • Consulting with clients in a professional manner whilst analysing the treatment area
  • Reflecting on own practice in the workplace and identify the underlying value relating to people how have a disability 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence against unit standards in mathematical, computer, numerical and communication studies at NQF Level 2 or equivalent. 

    UNIT STANDARD RANGE 
    A client record card includes client's personal details, contact details, lifestyle, medical information in accordance with organisational requirements. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive clients and establishing a relaxed relationship while caring for client's needs. 
    OUTCOME NOTES 
    Consult with the client in a professional manner and analyse the hair and scalp to determine the appropriate procedure for the specified service. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A professional appearance is projected at all times. 

    ASSESSMENT CRITERION 2 
    Clients are acknowledged and greeted in a polite and friendly manner and Introductions are made to the client. 

    ASSESSMENT CRITERION 3 
    The client's requirements are determined by questioning the client. 

    ASSESSMENT CRITERION 4 
    The client is assisted to remove appropriate clothing where required and jewellery, parcels and packages are recorded and safely stored away if required. 

    ASSESSMENT CRITERION 5 
    Client is made comfortable before referral to relevant person. 

    SPECIFIC OUTCOME 2 
    Receiving and dealing with appointments. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The consultant introduces themselves to the client and if on the phone, the name of the organisation is stated according to organisational procedures. 

    ASSESSMENT CRITERION 2 
    If information is sought, the client's enquiry is responded to in a polite manner. 

    ASSESSMENT CRITERION 3 
    Estimated time required for each service is conveyed to the client. 

    ASSESSMENT CRITERION 4 
    The appointment book is captured and recorded in accordance with organisational requirements. 

    SPECIFIC OUTCOME 3 
    Consulting with clients in a professional manner whilst analysing the treatment area. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Client consultation is conducted in a professional and polite manner. 

    ASSESSMENT CRITERION 2 
    The treatment area is examined physically and/or visually to ensure that the treatment area does not endanger the health and safety of themselves and others. 

    ASSESSMENT CRITERION 3 
    All findings are captured and recorded on a client record card in accordance with organisational requirements. 

    SPECIFIC OUTCOME 4 
    Reflect on own practices in the workplace and identify the underlying values. 
    OUTCOME NOTES 
    Reflect on own practices in the workplace and identify the underlying values relating to people who have a disability. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Own values and beliefs relating to people with disabilities are described to promote good will and trust. 

    ASSESSMENT CRITERION 2 
    Organisational values and policies for people with disabilities are explained according to organisational requirements. 

    ASSESSMENT CRITERION 3 
    Challenges presented by dealing with people with disabilities are identified and described in order to promote good will and trust. 

    ASSESSMENT CRITERION 4 
    Methods to overcome challenges of dealing with people with special needs are explained and dealt with according to disability. 

    ASSESSMENT CRITERION 5 
    Adaptations to work practices in relation to dealing with people with disabilities are explained and implemented in line with disability. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of correct procedures to receive clients and to maintain successful client relationships.
  • A comprehensive understanding of completing an appointment book correctly ensuring smooth operations.
  • An in depth understanding of the need for a Client Record Card, and of the information it should contain.
  • A broad understanding of verbal communication skills.
  • A broad understanding of the way in which the reception should be concluded.
  • A comprehensive understanding of the principles, methods and techniques of telephonic operating procedures.
  • A general understanding of the sources of telephone numbers.
  • A comprehensive understanding of the organisational policies and procedures for record keeping. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in the receiving and consulting with clients and those clients who have disability. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to establish the area to be treated and to record the information. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively in order to be of service to the client. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically in order to analyse, record information and make recommendations. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of: being culturally and esthetically sensitive across a range of social contexts when dealing with clients and people with disabilities. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 262625, which is "Provide reception and administrative services", Level 2, 12 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65111   National Certificate: Beauty Technology  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2011-02-16  As per Learning Programmes recorded against this Qual 
    Core  48743   National Certificate: Hairdressing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-04-08  Was SERVICES until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.