SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide a standard credit-based solution for a personal banking customer 
SAQA US ID UNIT STANDARD TITLE
7237  Provide a standard credit-based solution for a personal banking customer 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for persons who will have primary contact with customers. Persons credited with this unit standard will be able to establish the nature of the customer's needs as well as the financial situation of the customer, link the customer's needs to the appropriate product, convey the result of the credit application and arrange the credit facility. Competence need be demonstrated in opening a current account and one other credit facility. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Open 

UNIT STANDARD RANGE 
Current account, overdraft facility, fixed term loan, flexible loan. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Establish the nature of the customer's needs. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The reasons for the customer's request are established in discussion with the customer. 

ASSESSMENT CRITERION 2 
2. The specific requirements are identified as confirmation of the customer's request. 

ASSESSMENT CRITERION 3 
3. The nature of the customer's relationship with the bank is established to determine the interest rate the bank will charge. 

SPECIFIC OUTCOME 2 
Establish the financial situation of the customer. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The contractual capacity of the customer is determined in accordance with the bank's policy. 

ASSESSMENT CRITERION 2 
2. Relevant financial information is obtained according to the bank's policy. 

ASSESSMENT CRITERION 3 
3. The customer's creditworthiness is assessed according to the bank's policy. 

ASSESSMENT CRITERION 4 
4. The customer's ability to repay is calculated according to the bank's policy. 
ASSESSMENT CRITERION RANGE 
Including but not limited to proof and source of income, proof of employment, credit checks.
 

SPECIFIC OUTCOME 3 
Link the customer's needs to the appropriate product. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The customer's requirements are matched with the appropriate credit-based product. 

ASSESSMENT CRITERION 2 
2. The specific features of the product are explained as per the bank's requirements, so that the customer can make an informed decision. 
ASSESSMENT CRITERION RANGE 
Including but not limited to access to funds, interest rates, payment periods, payment options.
 

ASSESSMENT CRITERION 3 
3. The ways in which the use of the account can benefit the customer are outlined in the manner required by the bank. 

ASSESSMENT CRITERION 4 
4. The cost of the options are explained so that the customer can make an informed decision, according to the Code of Banking Practice. 

ASSESSMENT CRITERION 5 
5. The customer's concerns are addressed politely and to the customer's satisfaction. 

SPECIFIC OUTCOME 4 
Complete the documentation. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The required documentation is collected and completed according to the bank's procedures. 
ASSESSMENT CRITERION RANGE 
Including but not limited to I.D., proof of employment, credit agreement, credit application.
 

ASSESSMENT CRITERION 2 
2. The required documentation is verified and signed by the customer according to the bank's policy. 

ASSESSMENT CRITERION 3 
3. Arrangements are recorded according to the bank's policy. 

ASSESSMENT CRITERION 4 
4. The documentation is forwarded to the relevant department as per stipulated procedure. 

SPECIFIC OUTCOME 5 
Convey the result of the credit application. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The customer is advised of the approval/decline of the credit application. 

ASSESSMENT CRITERION 2 
2. The customer is advised of the necessary safety precautions in terms of the Code of Banking Practice. 

ASSESSMENT CRITERION 3 
3. The customer is dealt with in a polite manner. 

ASSESSMENT CRITERION 4 
4. The reason for the declined application is provided in line with the Code of Banking Practice. 

SPECIFIC OUTCOME 6 
Arrange the credit facility. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The terms and conditions for operating the account are explained in terms the customer should understand. 
ASSESSMENT CRITERION RANGE 
Including but not limited to access to funds, minimum balances, codes or passwords, repayment options and obligations.
 

ASSESSMENT CRITERION 2 
2. The required documentation is collected and completed according to the bank's procedures. 

ASSESSMENT CRITERION 3 
3. The necessary changes to the customer's records are effected as required by the bank. 

ASSESSMENT CRITERION 4 
4. The required documentation is verified and signed by the customer according to the bank's procedures. 

ASSESSMENT CRITERION 5 
5. Customer access to the credit facility is arranged according to the bank's procedures. 
ASSESSMENT CRITERION RANGE 
Including but not limited to cheque book, ATM card, credit card, funds transferred.
 

ASSESSMENT CRITERION 6 
6. The customer contact is recorded promptly and accurately according to the bank's policy. 

ASSESSMENT CRITERION 7 
7. The operation of the product is explained in such a way that the customer should be able to understand. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • An understanding of all relevant banking policies and procedures
  • The ability to apply financial analysis skill to evaluate the individual's financial standing
  • The ability to express analysis and judgement clearly in writing
  • Operating and computer systems knowledge sufficient to obtain the information and complete the task
  • Specific and detailed knowledge of relevant banking products
  • A broad knowledge of the wide range of banking products
  • An understanding of basic elements of credit risk and basic principles of sound lending
  • Good customer relation skills 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when the specific requirements are identified as confirmation of the customer's request. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively when the customer is advised of the necessary safety precautions in terms of the Code of Banking Practice. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and critically evaluate information when the customer's requirements are matched with the appropriate credit-based product. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and language skills in the modes of oral and written presentations when the customer's creditworthiness is assessed according to the bank's policy. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems when the contractual capacity of the customer is determined in accordance with the bank's policy. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Legal Requirements:

    All procedures must meet recognised codes of practice as well as obligations required under current legislation within South Africa and within the normal parameters of the defined job/task. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. Bidvest Bank 
    3. Chartall Business College 
    4. Compuscan Academy 
    5. Cornerstone Performance Solutions (Pty) Ltd 
    6. Felix Risk Training Consultants 
    7. Firstrand Bank - Benmore 
    8. Nedbank Ltd 
    9. The Facilitation Workshop 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.