SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide standard home loan finance for a personal banking customer 
SAQA US ID UNIT STANDARD TITLE
7240  Provide standard home loan finance for a personal banking customer 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons who facilitate a bond application until the point at which it is sent for approval and registration. Persons credited with this unit standard will be able to establish the nature of the customer's needs as well as the financial situation of the customer, link the customer's needs to the appropriate product, explain the process of granting a loan and complete the documentation. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Open 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Establish the nature of the customer's needs. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The reasons for the customer's request are established in discussion with the customer. 

ASSESSMENT CRITERION 2 
2. The nature of the customer's relationship with the bank is established according to the bank's policy to determine the interest rate the bank will charge. 

ASSESSMENT CRITERION 3 
3. The extent of the required loan is determined as required by the bank. 

ASSESSMENT CRITERION 4 
4. Arrangements are made for the valuation of the property according to the bank's procedures. 

SPECIFIC OUTCOME 2 
Establish the financial situation of the customer. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The contractual capacity of the customer is determined in accordance with the bank's policy. 

ASSESSMENT CRITERION 2 
2. The customer's relevant financial information is obtained according to the bank's policy. 
ASSESSMENT CRITERION RANGE 
Proof of income, cash flow, balance sheets, raising of collateral deposit.
 

ASSESSMENT CRITERION 3 
3. The customer 's creditworthiness is assessed according to the bank's policy. 

ASSESSMENT CRITERION 4 
4. The customer's ability to repay is assessed according to the bank's policy. 
ASSESSMENT CRITERION RANGE 
Proof of income, cash flow, balance sheets, raising of collateral deposit.
 

ASSESSMENT CRITERION 5 
5. The customer's qualification for a subsidy is established, as required by the bank, to determine the relevant options. 

SPECIFIC OUTCOME 3 
Link the customer's needs to the appropriate product. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The specific features and benefits of the range of product are explained according to the bank's policy. 
ASSESSMENT CRITERION RANGE 
Including but not limited to reducing rate, fixed rate, flexible loan, package-linked accounts.
 

ASSESSMENT CRITERION 2 
2. The costs involved in registering a bond are explained in such a way that the client should understand. 
ASSESSMENT CRITERION RANGE 
Bond registration fees, transfer duty, fees, guarantees, attorney's fees, agent's costs.
 

ASSESSMENT CRITERION 3 
3. The repayment options are calculated and explained in such a way that the client should understand and in line with the Code of Banking Practice. 
ASSESSMENT CRITERION RANGE 
Size of deposit, size of required loan, period of repayment, interest payable, monthly loan repayments in relation to the customer's income, compulsory insurance/assurance, collateral offered.
 

ASSESSMENT CRITERION 4 
4. A statement detailing a quotation of instalments and costs is provided as required by the bank. 

ASSESSMENT CRITERION 5 
5. The customer is assisted in the choice of the most appropriate option to meet the identified need in the manner required by the bank. 

ASSESSMENT CRITERION 6 
6. The customer's concerns are addressed politely and to the customer's satisfaction. 

SPECIFIC OUTCOME 4 
Explain the process of granting a loan. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The factors leading to the approval or decline of a loan are explained according to the Code of Banking Practice. 

ASSESSMENT CRITERION 2 
2. The time factors involved in the processing of granting a loan are explained according to banking procedure. 

ASSESSMENT CRITERION 3 
3. The customer is provided with the necessary contact information for queries according to banking procedure. 

SPECIFIC OUTCOME 5 
Complete the documentation. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The required documentation is collected and completed according to banking procedure. 
ASSESSMENT CRITERION RANGE 
I.D., proof of employment, offer to purchase, application forms, body corporate document if required, valuation.
 

ASSESSMENT CRITERION 2 
2. The required documentation is verified and signed by the customer as required by the bank. 

ASSESSMENT CRITERION 3 
3. Arrangements are recorded according to the bank's policy. 

ASSESSMENT CRITERION 4 
4. The documentation is forwarded to the relevant department as per stipulated procedure. 

SPECIFIC OUTCOME 6 
Convey the result of the bond application. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The customer is advised of the approval or decline of the bond application in the manner required by the bank. 

ASSESSMENT CRITERION 2 
2. The customer is dealt with in a polite manner according to the bank's policy. 

ASSESSMENT CRITERION 3 
3. The reason for the declined application is provided in line with the Code of Banking Practice. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • An understanding of all relevant banking policies and procedures, as well as bond registration processes
  • The ability to apply financial analysis skill to evaluate an individual's financial standing
  • The ability to express analysis and judgement clearly in writing
  • Operating and computer systems knowledge sufficient to obtain information and complete the task
  • An understanding of basic elements of credit risk and basic principles of sound lending
  • Specific and detailed knowledge of relevant banking products
  • Good customer relation skills
  • The ability to calculate various interest rates, repayment amounts and periods, and charges
  • The ability to analyse non-financial factors which may be relevant to the granting of the bond 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and critically evaluate information when the reasons for the customer's request are established in discussion with the customer. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and language skills in the modes of oral and written presentations when the specific features and benefits of the range of product are explained according to the bank's policy. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of society at large, by making it the underlying intention of any programme of learning to make an individual aware of the importance of:
  • reflecting on exploring a variety of strategies to learn more effectively;
  • participating as responsible citizens in the life of local, national and global communities;
  • being culturally and aesthetically sensitive across a range of social contexts;
  • exploring education and career opportunities; and
  • developing entrepreneurial opportunities.
    The customer is provided with the necessary contact information for queries according to banking procedure. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Legal Requirements:

    All procedures must meet recognised codes of practice as well as obligations required under current legislation within South Africa and within the normal parameters of the defined job/task. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. Bidvest Bank 
    3. Chartall Business College 
    4. Cornerstone Performance Solutions (Pty) Ltd 
    5. Felix Risk Training Consultants 
    6. Firstrand Bank - Benmore 
    7. Nedbank Ltd 
    8. The Facilitation Workshop 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.