All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Enhancing and developing Furniture/Appliance Retail/Wholesale practices

SAQA US ID	UNIT STANDARD TITLE
7620	Enhancing and developing Furniture/Appliance Retail/Wholesale practices
ORIGINATOR
SGB Retail and Wholesale
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Wholesale and Retail
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	20
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2003-12-03	2006-12-03	SAQA 1351/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2007-12-03		2010-12-03

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit is an elective standard towards the qualification of National Diploma in Retail/Wholesale Product and Services Management. It provides a credible specialisation opportunity in Furniture/Appliance Retail/Wholesale and contributes to the transformation of retail/wholesale practice to world-best practice norms

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Basic accounting skills to equivalent of NQF 4. Consumer Law at NQF 4

UNIT STANDARD OUTCOME HEADER

The demonstrated ability to make decisions and con

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

The demonstrated ability to make decisions and consider options when:

OUTCOME NOTES

The demonstrated ability to make decisions and consider options when:? Researching local and international trends in furniture/appliance products and services to identify new opportunities for improving existing ranges and analysing customer hit rate results for evaluating success of current merchandising strategies ? Analysing stock budget "open to buy" figures and conducting a comparative analysis of current stockholdings against recent sales trends for identifying good sellers and determining best value buys for forthcoming season? Identifying suitable suppliers and negotiating terms and lead times when placing direct orders, prescribing required colours and designs and arranging sample product testing in stores? Liaising with customers and establishing requirements for custom made furniture/appliances and managing progress of non-standard orders placed with suppliers ensuring customer requirements are met within stipulated deadlines? Developing promotional strategies for seasonal lines of furniture and appliances and presenting promotional concepts to parties responsible for developing design and layout of promotional material ? Developing end of range mark-down sale strategies for moving excess stock, approving "on behalf of" deliveries for other branches ensuring stocks are maintained in accordance with customer demand and company stockholding policy

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The ability to produce the following evidence:

ASSESSMENT CRITERION NOTES

The ability to produce the following evidence: This evidence will be evaluated by a registered retail assessor:? Discuss current merchandising strategy for marketing furniture and appliances and evaluate strategy against current sales figures and emerging local and international trends in furniture/appliance products and services Describe the techniques used to identify "fast selling" product ranges and recommend/suggest the types of products that should be incorporated into forthcoming seasonal buying plans? Describe the procedures for placing direct orders with suppliers and describe the negotiation tactics that are used to secure best value buys that conform to company quality standards? Describe techniques for reducing excess levels of stocks and moving discontinued/unseasonable lines of furniture and appliances? Describe company procedures for repossessing goods from defaulting customers and explain the various methods employed to dispose of repossessed goods Demonstrate techniques for liaising and interpreting customer requirements for custom-made furniture/appliances and place the order with a selected supplier? Demonstrate techniques for presenting promotional concepts for forthcoming seasonal lines and interpreting requirements for design and layout of promotional material to relevant parties ? Demonstrate techniques for securing cash transaction payments and arranging for cash collection at close of trading

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation and Moderation :The Retail/Wholesale SETA will use this standard to accredit providers. Moderation will be provided by the HEQC

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The demonstrated understanding of:? Company structure and in-depth knowledge of all areas of the business? Company buying procedures, knowledge of local and international markets and product Legislation regulating repossession of goods from defaulting customers? Techniques for researching and analysing local and international trends Techniques for evaluating customer hit rates and current sales figures for determining fast moving products and best value buys? Knowledge of supplier performance levels, manufacturing processes and workmanship standards? Company policy and procedures for cash handling, security and deposit collections? Company credit-granting systems and promotional strategies? Company policy on stockholdings of furniture and appliances

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems when comparing current stockholdings against recent sales trends so that appropriate actions are initiated to reduce excess levels of slow-moving stock and to incorporate best value buys and fast selling items into buying plans for forthcoming season

UNIT STANDARD CCFO WORKING

Work with others as a team when handling orders for custom-made furniture and appliances so that changing customer needs are immediately conveyed to suppliers for incorporation into works in progress, minimising the risk of financial loss as a result of product rejections

UNIT STANDARD CCFO ORGANISING

Organise oneself and ones activities when managing the securing and collection of cash deposits so that cash transaction amounts are verified before collection and immediate actions are initiated to rectify cash discrepancies

UNIT STANDARD CCFO COLLECTING

The ability to:? Collect, analyse, organise and critically evaluate local and international trends, customer hit rates and sales trends so that current merchandising strategies are evaluated and realigned with consumer demand and reworked to include new products and services entering the market

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively when advising suppliers of colour and design requirements so that test samples meet required specifications ensuring minimal delays to bulk manufacturing processes

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding of the world as a set of related systems where ongoing measurement of credit-granting facilities against bad debt levels and repossession rates plays a key role when evaluating the types of credit services offered against the overall financial success of furniture/appliance retail/wholesale outlets

UNIT STANDARD ASSESSOR CRITERIA

The ability to produce the following evidence: This evidence will be evaluated by a registered retail assessor:? Discuss current merchandising strategy for marketing furniture and appliances and evaluate strategy against current sales figures and emerging local and international trends in furniture/appliance products and services? Describe the techniques used to identify "fast selling" product ranges and recommend/suggest the types of products that should be incorporated into forthcoming seasonal buying plans? Describe the procedures for placing direct orders with suppliers and describe the negotiation tactics that are used to secure best value buys that conform to company quality standards? Describe techniques for reducing excess levels of stocks and moving discontinued/unseasonable lines of furniture and appliances? Describe company procedures for repossessing goods from defaulting customers and explain the various methods employed to dispose of repossessed goods? Demonstrate techniques for liaising and interpreting customer requirements for custom-made furniture/appliances and place the order with a selected supplier? Demonstrate techniques for presenting promotional concepts for forthcoming seasonal lines and interpreting requirements for design and layout of promotional material to relevant parties ? Demonstrate techniques for securing cash transaction payments and arranging for cash collection at close of trading

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	13720	National Diploma: Retail and Wholesale, Product and Service Management Technology	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	W&RSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE

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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.