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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Influencing stakeholders in Retail/Wholesale practices 
SAQA US ID UNIT STANDARD TITLE
7624  Influencing stakeholders in Retail/Wholesale practices 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2005-11-01  2008-11-01  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-11-01   2012-11-01  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Purpose and relationship to qualification:This unit standard is a fundamental standard towards the qualification National Diploma in Retail / Wholesale management at NQF 5. It provides the fundamental competence to influence a range of stakeholders in preparation for the core and elective standards at this level. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Mathematics at NQF Level 4. 

UNIT STANDARD RANGE 
  • Influencing stakeholders including bonus incentives, promotional incentives, profit-sharing incentives
  • Contexts requiring a positive response from stakeholders including restructuring and change in the work environment, departmental goal/target setting exercises, promotional activities, supplier/service provider negotiations, shareholder negotiations ?

    Stakeholders including employees, customers, shareholders, service providers, suppliers?

    Building stakeholder relationships including negotiation, transparency, service, performance 

  • UNIT STANDARD OUTCOME HEADER 
    The demonstrated ability to make decisions and con 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    The demonstrated ability to make decisions and consider options when: 
    OUTCOME NOTES 
  • Identifying the roles and interests of a range of stakeholders and the impact of these relationships on business practices?
    Applying a range of techniques for building and maintaining positive stakeholder relationships in business practices?
    Applying a range of techniques for influencing stakeholders across a range of contexts where a positive response is required to meet the needs and aspirations of business practices 
  • OUTCOME RANGE 
  • Stakeholders including employees, customers, shareholders, service providers, suppliers? Building stakeholder relationships including negotiation, transparency, service, performance 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
  • Identify stakeholders in business practices and give a brief description of the roles and interests of various stakeholders 
  • ASSESSMENT CRITERION NOTES 
    The ability to produce the following evidence:?

    Identify stakeholders in business practices and give a brief description of the roles and interests of various stakeholders?

    Describe the impact that these stakeholders have on the success of business practices?

    Describe how relationships are built and maintained between stakeholders and business practices?

    Describe the various contexts where a positive stakeholder response is required in order to achieve the needs and aspirations of the organisation?

    Describe the ways in which a favourable stakeholders response can be obtained within various contexts 
    ASSESSMENT CRITERION RANGE 
  • Stakeholders including employees, customers, shareholders, service providers, suppliers? Building stakeholder relationships including negotiation, transparency, service, performance
     


  • UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The Retail/Wholesale SETA in its ETQA role will accredit providers against this unit standard 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:?

    The roles and interests of a range of stakeholders and the impact of these relationships on business practices? Techniques for building and maintaining stakeholder relationships?

    Strategic objectives of the organisation?
    Techniques for influencing stakeholders when a positive response is required to meet the needs and aspirations of the organisation 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems when interacting with stakeholders so that appropriate actions can be initiated to maintain beneficial relationships between stakeholders and business practices 

  • UNIT STANDARD CCFO WORKING 
  • Demonstrate an understanding of the world as a set of related systems where the amount of influence that Retail/Wholesalers have over their stakeholders is largely dependent on the ability of the organisation to fulfil obligations promised in return for stakeholder support 

  • UNIT STANDARD CCFO ORGANISING 
    The ability to:?
    Collect, organise, analyse and critically evaluate the roles and interests of Retail/Wholesale stakeholders so that appropriate techniques are selected for approaching and obtaining a positive response from stakeholders 

    UNIT STANDARD CCFO COMMUNICATING 
  • Communicate effectively when liaising with stakeholders so that a clear understanding is gained of the benefits available to stakeholders in exchange for their support 

  • UNIT STANDARD ASSESSOR CRITERIA 
    The ability to produce the following evidence:?

    Identify stakeholders in business practices and give a brief description of the roles and interests of various stakeholders?

    Describe the impact that these stakeholders have on the success of business practices?

    Describe how relationships are built and maintained between stakeholders and business practices?

    Describe the various contexts where a positive stakeholder response is required in order to achieve the needs and aspirations of the organisation?

    Describe the ways in which a favourable stakeholders response can be obtained within various contexts 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  22154   National Certificate: Wholesale and Retail Operations Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2008-11-01  Was W&RSETA until Last Date for Achievement 
    Fundamental  13720   National Diploma: Retail and Wholesale, Product and Service Management Technology  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  W&RSETA 
    Elective  48967   National Certificate: Business Advising Operations  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Edutel Wholesale & Retail Academy 
    2. Shoprite Checkers 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.