All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Influencing stakeholders in Retail/Wholesale practices

SAQA US ID	UNIT STANDARD TITLE
7624	Influencing stakeholders in Retail/Wholesale practices
ORIGINATOR
SGB Retail and Wholesale
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Wholesale and Retail
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	15
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2005-11-01	2008-11-01	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2009-11-01		2012-11-01

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Purpose and relationship to qualification:This unit standard is a fundamental standard towards the qualification National Diploma in Retail / Wholesale management at NQF 5. It provides the fundamental competence to influence a range of stakeholders in preparation for the core and elective standards at this level.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Mathematics at NQF Level 4.

UNIT STANDARD RANGE

Influencing stakeholders including bonus incentives, promotional incentives, profit-sharing incentives Contexts requiring a positive response from stakeholders including restructuring and change in the work environment, departmental goal/target setting exercises, promotional activities, supplier/service provider negotiations, shareholder negotiations ? Stakeholders including employees, customers, shareholders, service providers, suppliers? Building stakeholder relationships including negotiation, transparency, service, performance

UNIT STANDARD OUTCOME HEADER

The demonstrated ability to make decisions and con

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

The demonstrated ability to make decisions and consider options when:

OUTCOME NOTES

Identifying the roles and interests of a range of stakeholders and the impact of these relationships on business practices? Applying a range of techniques for building and maintaining positive stakeholder relationships in business practices? Applying a range of techniques for influencing stakeholders across a range of contexts where a positive response is required to meet the needs and aspirations of business practices

OUTCOME RANGE

Stakeholders including employees, customers, shareholders, service providers, suppliers? Building stakeholder relationships including negotiation, transparency, service, performance

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Identify stakeholders in business practices and give a brief description of the roles and interests of various stakeholders

ASSESSMENT CRITERION NOTES

The ability to produce the following evidence:? Identify stakeholders in business practices and give a brief description of the roles and interests of various stakeholders? Describe the impact that these stakeholders have on the success of business practices? Describe how relationships are built and maintained between stakeholders and business practices? Describe the various contexts where a positive stakeholder response is required in order to achieve the needs and aspirations of the organisation? Describe the ways in which a favourable stakeholders response can be obtained within various contexts

ASSESSMENT CRITERION RANGE

Stakeholders including employees, customers, shareholders, service providers, suppliers? Building stakeholder relationships including negotiation, transparency, service, performance

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

The Retail/Wholesale SETA in its ETQA role will accredit providers against this unit standard

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The demonstrated understanding of:? The roles and interests of a range of stakeholders and the impact of these relationships on business practices? Techniques for building and maintaining stakeholder relationships? Strategic objectives of the organisation? Techniques for influencing stakeholders when a positive response is required to meet the needs and aspirations of the organisation

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems when interacting with stakeholders so that appropriate actions can be initiated to maintain beneficial relationships between stakeholders and business practices

UNIT STANDARD CCFO WORKING

Demonstrate an understanding of the world as a set of related systems where the amount of influence that Retail/Wholesalers have over their stakeholders is largely dependent on the ability of the organisation to fulfil obligations promised in return for stakeholder support

UNIT STANDARD CCFO ORGANISING

The ability to:? Collect, organise, analyse and critically evaluate the roles and interests of Retail/Wholesale stakeholders so that appropriate techniques are selected for approaching and obtaining a positive response from stakeholders

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively when liaising with stakeholders so that a clear understanding is gained of the benefits available to stakeholders in exchange for their support

UNIT STANDARD ASSESSOR CRITERIA

The ability to produce the following evidence:? Identify stakeholders in business practices and give a brief description of the roles and interests of various stakeholders? Describe the impact that these stakeholders have on the success of business practices? Describe how relationships are built and maintained between stakeholders and business practices? Describe the various contexts where a positive stakeholder response is required in order to achieve the needs and aspirations of the organisation? Describe the ways in which a favourable stakeholders response can be obtained within various contexts

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Fundamental	22154	National Certificate: Wholesale and Retail Operations Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2008-11-01	Was W&RSETA until Last Date for Achievement
Fundamental	13720	National Diploma: Retail and Wholesale, Product and Service Management Technology	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	W&RSETA
Elective	48967	National Certificate: Business Advising Operations	Level 6	Level TBA: Pre-2009 was L6	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE

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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.