SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Monitor credit applications and transactions

SAQA US ID	UNIT STANDARD TITLE
7849	Monitor credit applications and transactions
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	6
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2007-01-23	2007-11-28	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2008-11-28		2011-11-28

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
246755	Monitor credit and cheque cashing facilities, applications and transactions	Level 4	NQF Level 04	6

PURPOSE OF THE UNIT STANDARD

Each learner must know how to process credit and cheque cashing facility applications and transactions in an efficient manner, following all company procedures. The learner must also understand the importance of treating the customer politely and efficiently as well as the importance of confidentiality in relation to all credit applications.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Explain reasons for processing credit applications in good time.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

State the Gaming Board regulations and company procedures.

OUTCOME NOTES

State the Gaming Board regulations and company procedures for credit and cheque cashing facility applications.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

Describe the impact of not verifying cheque cashing/credit facilities.

OUTCOME NOTES

Describe the impact of not verifying cheque cashing/credit facilities, and transactions, on the unit's operation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 4

Explain the action taken after the application from the credit manager/committee is returned.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 5

Stress the importance of confidentiality when processing credit applications.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

6. Counsel the learner on future assessments, necessary learning and further qualifications.

ASSESSMENT CRITERION 6

3. Use surveillance target reports as an additional assessment tool where necessary.

SPECIFIC OUTCOME 6

Describe the impact of fraud on the casino business.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 7

Given a credit applicant, follow the procedure and explain why it's important.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 8

Process credit applications/cheque cashing facilities.

OUTCOME NOTES

Process credit applications/cheque cashing facilities, and explain the impact of not following the procedures correctly.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 9

Process credit or cheque cashing limit adjustments.

OUTCOME NOTES

Process credit or cheque cashing limit adjustments according to Gaming Board requirements and company's internal controls.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 10

Deal with customers in a polite and friendly manner.

OUTCOME NOTES

Deal with customers in a polite and friendly manner and keep them informed of the progress made with their application.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 11

Observe and respect the confidentiality of customer's details/applications.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 12

Describe the impact of not verifying credit applications for authenticity.

OUTCOME NOTES

Given an entirely different field (e.g. banking, leisure or tourism), describe the impact of not verifying credit applications for authenticity.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard to be assessed in the workplace or a realistic working environment.

It is recommended that this unit standard be assessed in conjunction with other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties, but the emphasis is to be on observation.

Observe the learner processing credit and cheque cashing applications and completing all the necessary documentation.

Product sample all documentation.

Question the learner on verifying cheque cashing and credit facilities and adjustments of credit or cheque cashing limits.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO COLLECTING

Collect, analyse and evaluate information - relates to the following outcomes:

Given a credit applicant, follow the procedure and explain why it's important.

Process credit applications/cheque cashing facilities, and explain the impact of not following the procedures correctly.

Process credit or cheque cashing limit adjustments according to Gaming Board requirements and company's internal controls.

Observe and respect the confidentiality of customer's details/applications.

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 246755, which is "Monitor credit and cheque cashing facilities, applications and transactions", Level 4, 6 credits.

Recommendations and Exemplars for the design of:

Learning / Curriculum

Learning should include processing credit and cheque cashing facility applications and the completion of the paperwork whenever possible.

The learner should be able to check all client details and follow all banking, Gaming Board and company procedures.

Potential exercise: This could be done in the form of role-plays until the learner has had more experience.

Special emphasis should be placed on issues of confidentiality and discretion when dealing with credit and cheque cashing applications.

Performance systems

Ongoing measurement of the learner's ability to meet this standard is recommended.

A new employee should be able to achieve this unit within 3 months of being trained.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14117	National Certificate: Gaming Cashiering	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2008-09-17	Was CATHSSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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