SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate chip handling dexterity 
SAQA US ID UNIT STANDARD TITLE
7900  Demonstrate chip handling dexterity 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2009-07-01  2011-07-31  SAQA 0480/09 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each learner must demonstrate the correct technique when handling chips and be able to work neatly, quickly and accurately, with both hands. The learner must also understand the impact on the organisation of underpaying or overpaying and be accurate in all transactions with customers. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Explain the importance of accuracy, speed, neatness and security. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
This unit standard must be assessed in the workplace or a realistic working environment. 

ASSESSMENT CRITERION 2 
2. Evaluate the learner's ability to meet the outcomes consistently. 
ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with seven of the nine following chip handling skills.
  • Observation must occur with both left and right handed tables on AR.
  • Observation must occur with at least 5 of the following situations. The other items may be assessed using any other assessment method.
  • The learner must be questioned around situations with customers. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Passing a stack, pushing stacks, drop cutting, pencilling, spreading, stacking up, picking, chipping, cutting into.
  • Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table.
  • Situations with customers: overpaying, underpaying.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Explain the importance of dealing with customers in a polite and efficient manner. 
    OUTCOME NOTES 
    Explain the importance of dealing with customers in a polite and efficient manner and the impact on the organisation, self and co-worker of not doing this. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with seven of the nine following chip handling skills.
  • Observation must occur with both left and right handed tables on AR.
  • Observation must occur with at least 5 of the following situations. The other items may be assessed using any other assessment method.
  • The learner must be questioned around situations with customers. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Passing a stack, pushing stacks, drop cutting, pencilling, spreading, stacking up, picking, chipping, cutting into.
  • Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table.
  • Situations with customers: overpaying, underpaying.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Describe the term mandatory announcements and explain why mandatory announcements are made. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with seven of the nine following chip handling skills.
  • Observation must occur with both left and right handed tables on AR.
  • Observation must occur with at least 5 of the following situations. The other items may be assessed using any other assessment method.
  • The learner must be questioned around situations with customers. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Passing a stack, pushing stacks, drop cutting, pencilling, spreading, stacking up, picking, chipping, cutting into.
  • Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table.
  • Situations with customers: overpaying, underpaying.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 4 
    Handle chips with both hands demonstrating the correct technique. 
    OUTCOME RANGE 
    Passing a stack, pushing stacks, drop cutting, pencilling, chipping, cutting into, spreading, picking, stacking up. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with seven of the nine following chip handling skills.
  • Observation must occur with both left and right handed tables on AR.
  • Observation must occur with at least 5 of the following situations. The other items may be assessed using any other assessment method.
  • The learner must be questioned around situations with customers. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Passing a stack, pushing stacks, drop cutting, pencilling, spreading, stacking up, picking, chipping, cutting into.
  • Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table.
  • Situations with customers: overpaying, underpaying.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 5 
    Make mandatory announcements clearly and audibly to customers and inspectors. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with seven of the nine following chip handling skills.
  • Observation must occur with both left and right handed tables on AR.
  • Observation must occur with at least 5 of the following situations. The other items may be assessed using any other assessment method.
  • The learner must be questioned around situations with customers. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Passing a stack, pushing stacks, drop cutting, pencilling, spreading, stacking up, picking, chipping, cutting into.
  • Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table.
  • Situations with customers: overpaying, underpaying.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 6 
    Given a situation, describe the various procedures used and demonstrate the correct methods. 
    OUTCOME RANGE 
    Situations: Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with seven of the nine following chip handling skills.
  • Observation must occur with both left and right handed tables on AR.
  • Observation must occur with at least 5 of the following situations. The other items may be assessed using any other assessment method.
  • The learner must be questioned around situations with customers. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Passing a stack, pushing stacks, drop cutting, pencilling, spreading, stacking up, picking, chipping, cutting into.
  • Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table.
  • Situations with customers: overpaying, underpaying.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 7 
    Decide what action to take to handle a situation. 
    OUTCOME NOTES 
    Given a situation with customers, decide what action to take to handle the issue and give reasons for that choice. 
    OUTCOME RANGE 
    Situations with customers: overpaying, underpaying. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with seven of the nine following chip handling skills.
  • Observation must occur with both left and right handed tables on AR.
  • Observation must occur with at least 5 of the following situations. The other items may be assessed using any other assessment method.
  • The learner must be questioned around situations with customers. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Passing a stack, pushing stacks, drop cutting, pencilling, spreading, stacking up, picking, chipping, cutting into.
  • Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table.
  • Situations with customers: overpaying, underpaying.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 8 
    Suggest and implement ideas for improving relations with customers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with seven of the nine following chip handling skills.
  • Observation must occur with both left and right handed tables on AR.
  • Observation must occur with at least 5 of the following situations. The other items may be assessed using any other assessment method.
  • The learner must be questioned around situations with customers. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Passing a stack, pushing stacks, drop cutting, pencilling, spreading, stacking up, picking, chipping, cutting into.
  • Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table.
  • Situations with customers: overpaying, underpaying.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems - relates to the following outcomes:
  • Given a situation, describe the various procedures used and demonstrate the correct methods.
  • Given a situation with customers, decide what action to take to handle the issue and give reasons for that choice.
  • Suggest and implement ideas for improving relations with customers. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself - relates to the following outcomes:
  • Handle chips with both hands demonstrating the correct technique.
  • Make mandatory announcements clearly and audibly to customers and inspectors. 
    		•

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum
  • Learning should include the day to day handling of chips until the candidate is able to feel stacks and is accurate and proficient in chip handling. (Range of chips: colour chips, value chips).
  • The learner must practise the following skills. (Range: passing a stack, pushing stacks, drop cutting, pencilling, picking, chipping, cutting into, spreading, stacking up).
  • The learner must be able to deal with a range of situations with customers. (Range of situations with customers: overpaying, underpaying).
  • The learner should be able to check for deviations from procedures and follow all reporting procedures.

    Performance systems
  • Ongoing measurement of the learner's ability to meet this standard is recommended.
  • A new employee should be able to achieve this unit within 2 months of being trained. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14114   National Certificate: Dealing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was CATHSSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.