SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Deal Blackjack

SAQA US ID	UNIT STANDARD TITLE
7904	Deal Blackjack
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	6
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2007-01-23	2008-09-17	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2009-09-17		2012-09-17

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
258059	Deal Blackjack	Level 3	NQF Level 03	6

PURPOSE OF THE UNIT STANDARD

Purpose:

Each learner must be able to pace all games dealt so as to maximise revenue and enhance customer service. The learner must be able to use all relevant technology and perform all tasks of the dealing cycle in a quick and efficient manner.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learning Assumption: None

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE AND UNDERSTANDING

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE AND UNDERSTANDING

OUTCOME NOTES

1. Explain the importance of maintaining a high level of security in the working environment when dealing Blackjack.

2. State Gaming Board and company procedures when dealing Blackjack and explain the impact of not following these procedures.

3. Describe the interrelationship between dealing effectively and customer satisfaction.

4. Explain why a dealer must know all aspects of Blackjack.

5. Describe a range of Blackjack games and explain their differences.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE AND UNDERSTANDING

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 2

Demonstrated ability to make DECISIONS about practice and ACT accordingly

OUTCOME NOTES

6. Given a range of situations, pace dealing to match the table action. (Range : Busy periods, quiet periods, promotions)

7. Follow all security checks and demonstrate competence regarding maximums, minimums and multiples.

8. Demonstrate knowledge of card values when dealing Blackjack.

9. Make mandatory announcements that are clear and audible to inspector and customers.

10. Deal with all customer options. (Range: Insurance, surrender, card/no card, split, double)

11. Handle cards demonstrating the correct skills. (Range: spreading, shuffling, dealing cards, picking up)

12. Work with chips during the dealing cycle. (Range: buy ins, checking bets, paying out, cashing out,).

13. Execute a payout accurately and quickly during the dealing cycle. (Range : Surrender, insurance, single denominations, mixed denominations, Blackjack)

14. Given a problem when dealing with cards, decide what action to take and give reasons for that choice. (Range: exposed cards, cards incorrectly dealt, marked cards, cheat moves)

15. Answer customer's questions on the game and explain the differences when compared with other games.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make DECISIONS about practice and ACT accordingly

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE

OUTCOME NOTES

16. Given specific changes in games or equipment, describe how performance would be adapted.

17. Given a casino in a different province, describe how performance would be adapted.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE

ASSESSMENT CRITERION NOTES

16. Given specific changes in games or equipment, describe how performance would be adapted.

17. Given a casino in a different province, describe how performance would be adapted.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation / Moderation

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred. The specific outcomes can be applied in a range of contexts. Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context. The specific outcomes are comparable to outcomes used internationally. We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes. If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

Assessment Criteria :

The assessor must :

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

This unit standard must be assessed in the workplace or a realistic working environment

2. Evaluate the learner's ability to meet the outcomes consistently.

This unit can be assessed by a combination of observation and questioning, but the emphasis is to be on observation.

Assess the learner's card handling skills by observing all of the following (Range: spreading, shuffling, dealing cards, picking up)

Assess the learner's ability to deal with customer options by observing all of the following (Range: Insurance, surrender, card/no card, split, double)

Assess the learner's ability to payout accurately and quickly during the dealing cycle by observing all of the following (Range : Surrender, insurance, single denominations, mixed denominations, Blackjack)

Assess the learner's ability to work with chips during the dealing cycle by observing all of the following. (Range: buy ins, checking bets, paying out, cashing out)

3. Use surveillance target reports as an additional assessment tool where necessary.

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

6. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 258059, which is "Deal Blackjack", Level 3, 6 credits.

1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section. They are not assessed directly, but are assessed holistically through the outcomes as indicated.

Identify and solve problems (Specific Outcome 14,16,17)

Organise and manage oneself (Specific Outcome 6,7,9,10,11,12,13)

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14114	National Certificate: Dealing	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2010-01-23	Was CATHSSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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