SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Develop and update gaming industry knowledge 
SAQA US ID UNIT STANDARD TITLE
7907  Develop and update gaming industry knowledge 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  1 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2009-07-01  2011-07-31  SAQA 0480/09 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
All those working in the gaming industry must have an understanding of the table games that are available and be able to answer customer questions in relation to the games. This knowledge will assist in building good customer relations. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Describe the progression of the industry in terms of games. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed in the workplace or at an assessment centre.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, simulation, written tests and questioning.
  • The learner must be questioned or tested on the range of games and relevant terminology.
  • The learner must be questioned or tested on odds, minimums and maximums for different games in the establishment. 
    		•
    ASSESSMENT CRITERION RANGE 
    Games: blackjack, poker, American roulette, punto banco.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Explain the importance of having an understanding of different games for self and the organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed in the workplace or at an assessment centre.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, simulation, written tests and questioning.
  • The learner must be questioned or tested on the range of games and relevant terminology.
  • The learner must be questioned or tested on odds, minimums and maximums for different games in the establishment. 
    		•
    ASSESSMENT CRITERION RANGE 
    Games: blackjack, poker, American roulette, punto banco.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Explain the importance of being able to answer customer queries. 
    OUTCOME NOTES 
    Explain the importance of being able to answer customer queries and the impact on the organisation of not being able to do this. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed in the workplace or at an assessment centre.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, simulation, written tests and questioning.
  • The learner must be questioned or tested on the range of games and relevant terminology.
  • The learner must be questioned or tested on odds, minimums and maximums for different games in the establishment. 
    		•
    ASSESSMENT CRITERION RANGE 
    Games: blackjack, poker, American roulette, punto banco.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 4 
    Explain the difference between games, origins of the games, how they work and the odds for winning. 
    OUTCOME RANGE 
    Games: Blackjack and American Roulette. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed in the workplace or at an assessment centre.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, simulation, written tests and questioning.
  • The learner must be questioned or tested on the range of games and relevant terminology.
  • The learner must be questioned or tested on odds, minimums and maximums for different games in the establishment. 
    		•
    ASSESSMENT CRITERION RANGE 
    Games: blackjack, poker, American roulette, punto banco.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 5 
    Deal with customers in a polite and friendly manner. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed in the workplace or at an assessment centre.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, simulation, written tests and questioning.
  • The learner must be questioned or tested on the range of games and relevant terminology.
  • The learner must be questioned or tested on odds, minimums and maximums for different games in the establishment. 
    		•
    ASSESSMENT CRITERION RANGE 
    Games: blackjack, poker, American roulette, punto banco.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 6 
    Given customer queries about different games, answer questions to customer satisfaction. 
    OUTCOME RANGE 
    Games: Blackjack and American Roulette. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed in the workplace or at an assessment centre.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, simulation, written tests and questioning.
  • The learner must be questioned or tested on the range of games and relevant terminology.
  • The learner must be questioned or tested on odds, minimums and maximums for different games in the establishment. 
    		•
    ASSESSMENT CRITERION RANGE 
    Games: blackjack, poker, American roulette, punto banco.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 7 
    Explain to customers the odds, minimums and maximums for different games in the establishment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed in the workplace or at an assessment centre.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, simulation, written tests and questioning.
  • The learner must be questioned or tested on the range of games and relevant terminology.
  • The learner must be questioned or tested on odds, minimums and maximums for different games in the establishment. 
    		•
    ASSESSMENT CRITERION RANGE 
    Games: blackjack, poker, American roulette, punto banco.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 8 
    Given a different country, describe the differences in games. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed in the workplace or at an assessment centre.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, simulation, written tests and questioning.
  • The learner must be questioned or tested on the range of games and relevant terminology.
  • The learner must be questioned or tested on odds, minimums and maximums for different games in the establishment. 
    		•
    ASSESSMENT CRITERION RANGE 
    Games: blackjack, poker, American roulette, punto banco.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 9 
    Given that the Internet is here to stay, describe the possible future of gaming. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed in the workplace or at an assessment centre.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, simulation, written tests and questioning.
  • The learner must be questioned or tested on the range of games and relevant terminology.
  • The learner must be questioned or tested on odds, minimums and maximums for different games in the establishment. 
    		•
    ASSESSMENT CRITERION RANGE 
    Games: blackjack, poker, American roulette, punto banco.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO CONTRIBUTING 
    Personal Development - relates to the following outcomes:
  • Deal with customers in a polite and friendly manner.
  • Explain to customers the odds, minimums and maximums for different games in the establishment.
  • Given a different country, describe the differences in games. 
    		•

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum
  • Learning should include research on the origin of all games and the relevant terminology.
  • Learning should include familiarisation with modern technology in gaming such as the internet and the smart card.
  • The learner should explore the future of gaming.
  • Potential project: The learner could prepare a report that could be presented to the group on the different types of games and their origin, relevant terminology, interesting gaming stories such as the Monte Carlo punter and the future of gaming.

    Performance systems
  • Ongoing measurement of the learner's ability to meet this standard is recommended.
  • A new employee should be able to achieve this unit within 3 months of being trained. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14114   National Certificate: Dealing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was CATHSSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.