SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Make gaming machine payouts

SAQA US ID	UNIT STANDARD TITLE
7915	Make gaming machine payouts
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	15
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2007-01-23	2008-09-17	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2009-09-17		2012-09-17

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
258060	Make gaming machine payouts	Level 3	NQF Level 03	4

PURPOSE OF THE UNIT STANDARD

Each learner must be able to make gaming machine payouts promptly in order to enhance customer service.

The learner must understand the impact that payout disputes have on the organisation and base performance on this understanding.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE AND UNDERSTANDING:

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE AND UNDERSTANDING

OUTCOME NOTES

1. Explain the impact of inaccuracies such as under paying or over paying on the organisation and the employee.

2. Explain the difference between a jackpot and a progressive jackpot.

3. State the company procedure for payouts (large and small) and bank cheque payments.

4. Describe the floor layout and explain reasons for this layout. (Range of floor layout: different denomination, numbered gaming machines)

5. Describe the interrelationships between not verifying customer identification and payout disputes.

6. Describe the procedure for communicating payout to customer and verifier.

7. Describe own area of responsibility in terms of payouts

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE AND UNDERSTANDING:

ASSESSMENT CRITERION NOTES

1. Explain the impact of inaccuracies such as under paying or over paying on the organisation and the employee

.2. Explain the difference between a jackpot and a progressive jackpot.

3. State the company procedure for payouts (large and small) and bank cheque payments.

4. Describe the floor layout and explain reasons for this layout. (Range of floor layout: different denomination, numbered gaming machines)

5. Describe the interrelationships between not verifying customer identification and payout disputes.

6. Describe the procedure for communicating payout to customer and verifier.

7. Describe own area of responsibility in terms of payouts

SPECIFIC OUTCOME 2

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

OUTCOME NOTES

8. Execute the correct payout procedure. (Range of procedures: verification of claim, player identity, validation of machine, cancellation of incorrect payout )

9. Communicate clearly and audibly to customers and verifiers when doing payouts.

10. Check and ensure that payout records are complete, accurate and up to date.

11. Interpret and explain different paytables. (Range of paytables: multiplier, line-play, buy-pay, poker)

12. Determine the Rand value conversion. (Range of conversions: coin to Rand, Rand to coin)

13. Given a range of problems with customers, decide how to solve the problem and give reasons for the decision.

(Range of problems: incorrect payouts, short payments, special payments, unpaid games, unplayed games, invalid identification, identification payout disputes, withheld payouts, unclaimed jackpots)

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

ASSESSMENT CRITERION NOTES

8. Execute the correct payout procedure. (Range of procedures: verification of claim, player identity, validation of machine, cancellation of incorrect payout )

9. Communicate clearly and audibly to customers and verifiers when doing payouts.

10. Check and ensure that payout records are complete, accurate and up to date.

11. Interpret and explain different paytables. (Range of paytables: multiplier, line-play, buy-pay, poker)

12. Determine the Rand value conversion. (Range of conversions: coin to Rand, Rand to coin)

13. Given a range of problems with customers, decide how to solve the problem and give reasons for the decision. (Range of problems: incorrect payouts, short payments, special payments, unpaid games, unplayed games, invalid identification, identification payout disputes, withheld payouts, unclaimed jackpots)

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

OUTCOME NOTES

14. Given specific changes in technology and equipment, describe how performance would be adapted.

15. Given a casino in a different province, describe how performance would be adapted.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to learn from our actions and to adapt performance:

ASSESSMENT CRITERION NOTES

14. Given specific changes in technology and equipment, describe how performance would be adapted

.15. Given a casino in a different province, describe how performance would be adapted.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.

This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?

This unit standard must be assessed in the workplace or a realistic working environment

.2. Evaluate the learner's ability to meet the outcomes consistently.?

This unit can be assessed by a combination of observation, role-plays and questioning.?

Observation of different payout procedures. (Range of procedures: verification of claim, player identity, validation of machines, cancellation of incorrect payout )?

Observation supplemented by questioning of different paytables.

(Range of paytables: multiplier, line-play, buy-pay and poker)

Role-plays supplemented by questioning to cover payout disputes. (Range of problems: incorrect payouts, short payments, special payments, unpaid games, unplayed games, invalid identification, identification payout disputes, withheld payouts, unclaimed jackpots)?

Product sample payout records.

3. Use surveillance target reports as an additional assessment tool where necessary

.4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes

.5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

6. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 258060, which is "Make gaming machine payouts", Level 3, 4 credits.

1. Essential embedded knowledge is dealt with under the outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross field outcomes are covered in this unit standard under the specific outcomes section.

They are not assessed directly, but are assessed holistically through the outcomes as indicated.?

Collect, analyse and evaluate information (Specific Outcome 8,11)

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14120	National Certificate: Gaming (Slots Operations)	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2008-09-17	Was CATHSSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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