SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Recognise and track players

SAQA US ID	UNIT STANDARD TITLE
7919	Recognise and track players
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	2
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-07-01	2011-07-31	SAQA 0480/09
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Each learner must be able to sell the benefits of the customer reward programme to customers.

The learner must understand the impact on the organisation of loyal customers and base performance on this understanding.

The learner must understand that confidentiality remains an issue of professional conduct

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE AND UNDERSTANDING:

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE AND UNDERSTANDING:

OUTCOME NOTES

1. Explain the importance to the organisation of a customer loyalty programme

.2. State company procedures for on line player recognition and tracking.

3. Describe the benefits for customers of a customer reward programme and explain the importance of having such a system.

4. Describe own area of responsibility in promoting the programme.

5. Explain the importance of confidentiality.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE AND UNDERSTANDING:

ASSESSMENT CRITERION NOTES

.1. Explain the importance to the organisation of a customer loyalty programme

.2. State company procedures for on line player recognition and tracking.

3. Describe the benefits for customers of a customer reward programme and explain the importance of having such a system.

4. Describe own area of responsibility in promoting the programme.

5. Explain the importance of confidentiality.

SPECIFIC OUTCOME 2

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

OUTCOME NOTES

6. Demonstrate and explain the benefits of on line player recognition to customers.

7. Give complete, accurate and up to date information to customers.

8. Communicate with customers in a courteous and friendly manner.

9. Keep the on line player recognition system updated and explain the importance of this

.10. Maintain communication with regular players and explain why.

11. Given a situation with on line player recognition system, decide what to do and give reasons for the decision.

(Range of situations: new customers, lost card, players who don't want to join, players who don't use their card)

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

OUTCOME NOTES

12. Given specific changes in the customer reward programme (technology and equipment), describe how performance would be adapted.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

ASSESSMENT CRITERION NOTES

12. Given specific changes in the customer reward programme (technology and equipment), describe how performance would be adapted.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA

.4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.

This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes. If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?

This unit standard must be assessed in the workplace or a realistic working environment.?

It is recommended that this unit standard be assessed in conjunction with other unit standards.

2. Evaluate the learner's ability to meet the outcomes consistently.?

This unit can be assessed by a combination of observation, role-plays and questioning.?

Observation supplemented by questioning to cover different types of customers.

(Range of customers: new customers, regular customers).?

Role-plays supplemented by questioning to cover situations.

(Range of situations: lost card, players who don't want to join or who don't use their card).?

Product sample record keeping of on line player tracking system.

3. Use surveillance target reports as an additional assessment tool where necessary

.4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

6. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary

.3. The following critical cross field outcomes are covered in this unit standard under the specific outcomes section.

They are not assessed directly, but are assessed holistically through the outcomes as indicated.?

Collect, analyse and evaluate information (Specific Outcome 7,9,10.11)

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	14120	National Certificate: Gaming (Slots Operations)	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2008-09-17	Was CATHSSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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