SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Demonstrate knowledge of a smart card system

SAQA US ID	UNIT STANDARD TITLE
7920	Demonstrate knowledge of a smart card system
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	3
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-07-01	2011-07-31	SAQA 0480/09
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner must be able to demonstrate knowledge of the smart card system and related equipment.

Explain how the smart card system contributes to customer satisfaction and the impact on revenue for the organisation

. The learner must also be able to explain the benefits of the smart card system to customers.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE AND UNDERSTANDING:

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE AND UNDERSTANDING:

OUTCOME NOTES

1. Explain the method of acquiring a Smart Card.

2. State the relevant company procedures for the use of Smart Cards in gaming machines and explain the impact on the company of not following these procedures.

(Range of procedures: load credits, redeem credits, game play & identification of smart card)

3. Explain Smart Card credit limits and jackpot payouts.

4. Explain the interrelationship between cashiering and customer player tracking system.

5. Explain the importance of Smart Cards as an alternative to currency and the benefits of using a Smart Card. (Range of currency: coins, tokens & notes)

6. Describe ways to protect the company and the customer against fraudulent use of Smart Cards and tampering.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE AND UNDERSTANDING:

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 2

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

OUTCOME NOTES

7. Deal with customers politely and efficiently. (Range: queries & benefits)

8. Demonstrate the procedure/use of the Smart Card system to customers. (Range of procedures: load credits, redeem credits, game play and identification of Smart Cards & lost credits)

9. Given a range of problems, decide how to solve the problem and give reasons. (Range of problems: malfunctions, broken cards, stolen or lost cards & lost credits).

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

OUTCOME NOTES

10. Given specific changes in technology, describe how performance would be adjusted.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

ASSESSMENT CRITERION NOTES

10. Given specific changes in technology, describe how performance would be adjusted.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.

This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context. The specific outcomes are comparable to outcomes used internationally

. We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes

. If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes

.2. Evaluate the learner's ability to meet the outcomes consistently.?

Assess this unit by a combination of observation and questioning, but the emphasis is to be on observation.? Assess this unit standard in the workplace or a realistic working environment.?

Questioning must occur with the following procedures. (Range of procedures: load credits, redeem credits, game play, identification of smart cards).?

Questioning or observation must be used to assess possible smart card problems. (Range of problems: malfunctions, broken cards, stolen or lost cards).?

Question and /or role-play customer enquiries.?

This unit standard can be assessed in conjunction with Deal with Customers and Sell Products or Services

3. Use surveillance target reports as an additional assessment tool where necessary

.4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes

.5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes

.6. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary

.3. The following critical cross field outcomes are covered in this unit standard under the specific outcomes section. They are not assessed directly, but are assessed holistically through the outcomes as indicated.?

Use science and technology effectively (Specific Outcome 2,3,5,10)

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	14120	National Certificate: Gaming (Slots Operations)	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2008-09-17	Was CATHSSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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