SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Identify the types of records required in the insurance industry and understand why it is necessary to create evidence and maintain confidentiality

SAQA US ID	UNIT STANDARD TITLE
8097	Identify the types of records required in the insurance industry and understand why it is necessary to create evidence and maintain confidentiality
ORIGINATOR
SGB Financial Services
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Finance, Economics and Accounting
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2003-12-03	2004-08-11	SAQA 1351/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2005-08-11		2008-08-11

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
114973	Identify the types of records required in the financial services industry and indicate why it is necessary to create evidence	Level 2	NQF Level 02	2

PURPOSE OF THE UNIT STANDARD

This unit standard provides a broad introduction to the financial services industry and the insurance sector. It is the starting point for a learner in insurance.

The focus is knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work.

The qualifying learner is capable of:

Explaining why insurance companies record and keep information.

Naming and describing the type of records specific to an insurance contract and a claim against that contract.

Understanding the context and purpose of maintaining confidentiality when preparing, up-dating and releasing client
records of information in the insurance industry as a preparation for related and subsequent learning.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

There is open access to this unit standard. Learners should either

Hold a GETC or equivalent qualification. Or

Be competent in communication and mathematical literacy NQF level 1.

UNIT STANDARD RANGE

The typical scope of this unit standard is records specific to an insurance contract.

UNIT STANDARD OUTCOME HEADER

Explain why insurance companies record and keep in

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Explain why insurance companies record and keep information.

OUTCOME NOTES

1.1 The reason for recording information is explained with reference to an actual document used in insurance.

1.2 Five examples are listed of the type of information contained in records in the insurance industry.

1.3 Three methods of creating records are named that use different types of technology.

1.4 The purpose for which a record is used, is described for three different roles in an insurance company.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Explain why insurance companies record and keep information

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 2

Name and describe the type of records that are specific to an insurance contract

OUTCOME NOTES

2.1 The type of information contained in a proposal/application form is explained with reference to an actual policy.

2.2 The purpose of maintaining a record of an insurance contract quotation is described with reference to specific case studies.

2.3 The importance of recording client specific details is known and explained with examples from one of the insurance sub-sectors.

2.4 The purpose of recording changes to the insurance contract is explained with reference to three different circumstances.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Name and describe the type of records that are specific to an insurance contract.

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 3

Indicate the type of records that are kept in respect of a claim against an insurance contract

OUTCOME NOTES

3.1 The type of information contained in a claim form/loss report form is explained with reference to an authentic claim form.

3.2 The purpose of maintaining a record of insurance claims is explained with reference to authentic case studies.

3.3 Examples are given of relevant documentation in support of a claim specific to one of the sub-sectors of the insurance industry.

3.4 The purpose of retaining records of settled claims is known and understood with reference to one of the insurance sub-sectors.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Indicate the type of records that are kept in respect of a claim against an insurance contract.

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 4

Locate and provide records to users on request.

OUTCOME NOTES

4.1 Suitable paper or electronic filing systems are used to locate the required record.

4.2 Requested data is located, accessed and retrieved within agreed organisational service levels.

4.3 The reasons why confidential records are given only to authorised people are known and can be explained and the implications of releasing information to unauthorised persons are understood in terms of risk to company.

4.4 A copy of a record is made and provided as requested, the request and compliance are noted and the original documents are returned to the correct location.

4.5 The confidentiality of records is maintained at all times and security procedures are explained in simple terms.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Locate and provide records to users on request.

ASSESSMENT CRITERION NOTES

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by INSQA or a relevant accredited ETQA. The mechanisms and requirements for moderation are contained in the document obtainable from INSQA,
INSQA framework for assessment and moderation.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Learners can
1. Identify Policy, Scheme, Agreement, Endorsement, Cover and Membership as different types of records specific to an insurance contract.

2. Explain why changes in address, endorsement, death, change of beneficiary, and premium increases are important in an insurance contract.

UNIT STANDARD NOTES

This unit standard has been replaced by 114973, which is "Identify the types of records required in the financial services industry and indicate why it is necessary to create evidence" 2 credits, NQF Level 2, as from 11 August 2004.

This unit standard supports in particular the following critical cross-field outcomes at unit standard level:

1. A learner is able to identify and solve problems when locating missing documents.

2. A learner is able to organise and manage him/herself and his/her activities effectively and responsibly by ensuring that records are stored correctly.

3. Learners can communicate effectively and responsibly by describing or explaining the reasons for recording and maintaining confidential records of information in an insurance company.

4. A learner can organise information by accurately storing records in a familiar storage/archiving system.

5. Learners can demonstrate an understanding of the world as a set of related systems by understanding and recognising the implications to the company should a document go missing.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14657	National Certificate: Insurance Administration	Level 2	NQF Level 02	Passed the End Date - Status was "Registered"	2004-04-18	INSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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