SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Monitoring credit in retail/wholesale 
SAQA US ID UNIT STANDARD TITLE
8279  Monitoring credit in retail/wholesale 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  20 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2003-12-03  2006-12-03  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-12-03   2010-12-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This is a core unit towards the qualification National Certificate in Retail/Wholesale Sales and Service. It is an optional unit to provide flexibility of choice in the construction of a qualification that is relevant to the differing needs across the sector. It also supports learner progression into the more sophisticated areas of the retail/wholesale sector 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Accounting skills at NQF Level 3. Credit Control procedures. Persuasive communication at NQF 3. 

UNIT STANDARD RANGE 
  • Criteria for checking credit references including employment history, salary structure, payment history, bank records 

  • UNIT STANDARD OUTCOME HEADER 
    The demonstrated ability to make decisions and con 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    The demonstrated ability to make decisions and consider options when 
    OUTCOME NOTES 
  • Evaluating and rating credit applications using a range of criteria for checking credit references of customers applying for credit facilities in retail/wholesale outlets

  • Informing customers of the outcome of credit applications and explaining the reasons for declining credit facilities in retail/wholesale outlets?

    Calculating payment instalments and explaining payment procedures to customers buying merchandise on credit in retail/wholesale outlets?

    Negotiating payment commitments and assisting customers wishing to renegotiate payment terms for credit transactions in retail/wholesale outlets?

    Evaluating status of credit transactions and handing bad debts over to debt collectors in accordance with non-payment policies of retail/wholesale outlets?

    Supplying customer payment record information to credit bureaus in accordance with customer credit reference procedures for retail/wholesale outlets 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The demonstrated ability to make decisions and consider options when: 
    ASSESSMENT CRITERION NOTES 
  • Evaluating and rating credit applications using a range of criteria for checking credit references of customers applying for credit facilities in retail/wholesale outlets

  • Informing customers of the outcome of credit applications and explaining the reasons for declining credit facilities in retail/wholesale outlets?

    Calculating payment instalments and explaining payment procedures to customers buying merchandise on credit in retail/wholesale outlets?

    Negotiating payment commitments and assisting customers wishing to renegotiate payment terms for credit transactions in retail/wholesale outlets?

    Evaluating status of credit transactions and handing bad debts over to debt collectors in accordance with non-payment policies of retail/wholesale outlets?

    Supplying customer payment record information to credit bureaus in accordance with customer credit reference procedures for retail/wholesale outlets 


  • UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Primary accreditation will be provided by the Retail and Wholesale SETA, under the auspices of the Banking ETQA. Moderation will be provided by the FETQA 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:?

    Basic financial and accounting terms relating to credit transactions ?

    Current legislation regulating credit granting procedures?

    Organisational policies and procedures for granting credit facilities?

    Organisational terms, conditions, interest and pay-back periods for credit transactions?

    Techniques for investigating and evaluating credit-worthiness of customers?

    Negotiating and conflict management techniques for dealing with defaulting customers?

    Legal procedures for handing non-payments over to debt collectors?

    Methods of calculating interest, payment instalments and payback periods for merchandise purchased on credit? Usuary Act 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems when collecting outstanding payments so that customer circumstances are understood and appropriate measures taken to renegotiate payment terms with customers 

  • UNIT STANDARD CCFO WORKING 
  • Work effectively with others when handing non-payments over to debt collectors so that all actions are carried out in accordance with current legislation regulating bad debt recoveries 

  • UNIT STANDARD CCFO COLLECTING 
  • Collect, analyse and evaluate information when determining creditworthiness of customers so that credit facilities are aligned with financial status of customers and organisational criteria for granting credit 

  • UNIT STANDARD CCFO COMMUNICATING 
  • Communicate objectively and openly when declining credit applications by offering alternative options to customers wishing to purchase merchandise over an extended period so that conflict situations between customers and retail/wholesale outlets are minimised 

  • UNIT STANDARD ASSESSOR CRITERIA 
    The ability to produce at least three of the following types of evidence

    :This evidence needs to be demonstrated to the branch Credit Controller who should be registered as a retail/wholesale assessor?

    Explain organisational procedures for conducting reference checks and evaluating customer creditworthiness?

    Explain organisational terms, conditions and payback periods for merchandise purchased on credit?

    Explain procedures for handing non-payments over to debt collectors?

    Demonstrate techniques for performing reference checks and explaining to customers why credit facilities have been declined?

    Perform a negotiation of receiving payment commitments from customers 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  13719   National Certificate: Retail and Wholesale, Sales and Service Technology  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2006-12-03  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Buffalo City Public FET College - St Marks Campus 
    2. CAPE COLLEGE 
    3. Edutel Wholesale & Retail Academy 
    4. Foschini Retail Group Pty Ltd 
    5. Lewis Stores (pty) Ltd 
    6. Northlink College - Protea Campus 
    7. Port Elizabeth Public FET College - Russell Road College 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.