SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Care for Customers 
SAQA US ID UNIT STANDARD TITLE
8600  Care for Customers 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2005-11-01  2007-11-28  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-11-28   2011-11-28  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
246740  Care for customers  Level 4  NQF Level 04   

PURPOSE OF THE UNIT STANDARD 
The learner achieving this unit standard will be able to:
Meet customer needs and expectations in a positive manner; and recognise and resolve customer complaints that may arise. The learner will be able to identify opportunities for enhancing the quality of service to the customer, and reflect on his / her own performance. 

UNIT STANDARD RANGE 
Range statements are described by SAQA as a "general guide to the level, scope and complexity".
These are provided in the modifiers under each specific outcome. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Identify customer needs and expectations. 
OUTCOME NOTES 
Identify customer needs and expectations, including those with specific needs, correctly and identify appropriate products and services. 
OUTCOME RANGE 
  • All reasonable needs and requests are met within acceptable time frames. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed.

    They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

    As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which practitioners are working. These activities and tools may include self-assessment, peer assessment; formative and summative assessment.

    The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent.

    METHOD OF ASSESSMENT
    Assessment should include practical demonstration of competence, either in the workplace or through work-realistic, out-of-classroom simulation.

    A range of assessment methods should be used, including:

    Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions
    Product sample - examine the outcomes previously produced by the practitioner
    Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment
    Questioning (verbal or written) - ask relevant questions linked to the unit standard
    Testimony - collect a portfolio of evidence from suitable people (e.g.: reports from a third party).

    Integrated assessment
    It may be more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.
  • Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.
  • Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards
  • Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment. 

  • SPECIFIC OUTCOME 2 
    Recognise customer dissatisfaction and take action to resolve the situation. 
    OUTCOME RANGE 
  • Complaints are handled promptly, positively, sensitively and politely.
  • Customer complaints are resolved according to individual level of responsibility and enterprise procedures.
  • Complaints are referred to the appropriate person for follow-up, according to individual level of responsibility. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed.

    They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

    As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which practitioners are working. These activities and tools may include self-assessment, peer assessment; formative and summative assessment.

    The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent.

    METHOD OF ASSESSMENT
    Assessment should include practical demonstration of competence, either in the workplace or through work-realistic, out-of-classroom simulation.

    A range of assessment methods should be used, including:

    Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions
    Product sample - examine the outcomes previously produced by the practitioner
    Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment
    Questioning (verbal or written) - ask relevant questions linked to the unit standard
    Testimony - collect a portfolio of evidence from suitable people (e.g.: reports from a third party).

    Integrated assessment
    It may be more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.
  • Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.
  • Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards
  • Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment. 

  • SPECIFIC OUTCOME 3 
    Identify and take opportunities to enhance the quality of customer service. 
    OUTCOME RANGE 
  • Check all elements on itinerary with service providers prior to customer arrival.
  • Ensure best possible service levels at all times (no queuing). 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed.

    They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

    As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which practitioners are working. These activities and tools may include self-assessment, peer assessment; formative and summative assessment.

    The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent.

    METHOD OF ASSESSMENT
    Assessment should include practical demonstration of competence, either in the workplace or through work-realistic, out-of-classroom simulation.

    A range of assessment methods should be used, including:

    Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions
    Product sample - examine the outcomes previously produced by the practitioner
    Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment
    Questioning (verbal or written) - ask relevant questions linked to the unit standard
    Testimony - collect a portfolio of evidence from suitable people (e.g.: reports from a third party).

    Integrated assessment
    It may be more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.
  • Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.
  • Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards
  • Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment. 

  • SPECIFIC OUTCOME 4 
    Communicate with all customers in a friendly and courteous manner. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed.

    They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

    As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which practitioners are working. These activities and tools may include self-assessment, peer assessment; formative and summative assessment.

    The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent.

    METHOD OF ASSESSMENT
    Assessment should include practical demonstration of competence, either in the workplace or through work-realistic, out-of-classroom simulation.

    A range of assessment methods should be used, including:

    Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions
    Product sample - examine the outcomes previously produced by the practitioner
    Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment
    Questioning (verbal or written) - ask relevant questions linked to the unit standard
    Testimony - collect a portfolio of evidence from suitable people (e.g.: reports from a third party).

    Integrated assessment
    It may be more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.
  • Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.
  • Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards
  • Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment. 

  • SPECIFIC OUTCOME 5 
    Reflect on own performance and identify possible areas for self-improvement. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed.

    They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

    As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which practitioners are working. These activities and tools may include self-assessment, peer assessment; formative and summative assessment.

    The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent.

    METHOD OF ASSESSMENT
    Assessment should include practical demonstration of competence, either in the workplace or through work-realistic, out-of-classroom simulation.

    A range of assessment methods should be used, including:

    Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions
    Product sample - examine the outcomes previously produced by the practitioner
    Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment
    Questioning (verbal or written) - ask relevant questions linked to the unit standard
    Testimony - collect a portfolio of evidence from suitable people (e.g.: reports from a third party).

    Integrated assessment
    It may be more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.
  • Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.
  • Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards
  • Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment. 


  • UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA`s policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQA`s (including professional bodies); and in terms of the moderation guideline detailed under point 4 immediately below.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards as well as the integrated competence described in the qualification.

    Anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner is able to demonstrate knowledge and understanding of:
    1. General knowledge of South African culture, history, politics, geography and infrastructure and thorough knowledge of local area.
    2. Product knowledge.
    3. Basic understanding of customer needs and expectations.
    4. Complaint handling procedures.
    5. Impact of poor customer service on organisation. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem solving relates to:
  • Identify customer needs and expectations, including those with specific needs, correctly and identify appropriate products and services
  • Recognise customer dissatisfaction and take action to resolve the situation.
  • Identify and take opportunities to enhance the quality of customer service.
  • Communicate with all customers in a friendly and courteous manner. 

  • UNIT STANDARD CCFO ORGANISING 
    Self-organisation and management relates to:
  • Identify customer needs and expectations, including those with specific needs, correctly and identify appropriate products and services
  • Recognise customer dissatisfaction and take action to resolve the situation.
  • Identify and take opportunities to enhance the quality of customer service.
  • Communicate with all customers in a friendly and courteous manner. 

  • UNIT STANDARD CCFO COLLECTING 
    Information evaluation relates to:
  • Identify customer needs and expectations, including those with specific needs, correctly and identify appropriate products and services
  • Recognise customer dissatisfaction and take action to resolve the situation.
  • Identify and take opportunities to enhance the quality of customer service.
  • Communicate with all customers in a friendly and courteous manner. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communication relates to:
  • Identify customer needs and expectations, including those with specific needs, correctly and identify appropriate products and services
  • Recognise customer dissatisfaction and take action to resolve the situation.
  • Identify and take opportunities to enhance the quality of customer service.
  • Communicate with all customers in a friendly and courteous manner. 

  • UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 246740, which is "Care for customers", Level 4, 3 credits.

    Values:

    Demonstration of the knowledge and skills outlined in this unit standard must be consistent with the principles of:
    1. Accepting and maintaining a non-discriminatory attitude towards diversity including, for example, differences in gender, race, religion, physical ability and culture. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48433   National Certificate: Conservation: Species Care in Controlled Environments  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
    Core  17174   National Certificate: Tourism: Guiding  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
    Core  49120   Further Education and Training Certificate: Film, Television and Video Production Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-12-02  Was MICTS until Last Date for Achievement 
    Core  48732   Further Education and Training Certificate: Phlebotomy Techniques  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-08-11  Was HPCSA until Last Date for Achievement 
    Core  57713   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  SAS SETA 
    Core  17492   National Certificate: Tourism: Car Rental  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2004-06-13  CATHSSETA 
    Core  17390   National Certificate: Tourism: Event Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2004-06-13  Was CATHSSETA until Last Date for Achievement 
    Core  20155   National Certificate: Tourism: Guiding  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2009-09-09  Was CATHSSETA until Last Date for Achievement 
    Core  20513   National Certificate: Tourism: Reception  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2004-10-10  CATHSSETA 
    Core  18943   National Certificate: Tourism: Cabin Crew  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2009-01-10  CATHSSETA 
    Core  20613   National Diploma: Event Co-ordination  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  22490   National Certificate: General Security Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2007-11-28  Was SAS SETA until Last Date for Achievement 
    Elective  83946   National Certificate: Management  Level 3  NQF Level 03  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  48651   Further Education and Training Certificate: Meat Classification  Level 4  NQF Level 04  Reregistered  2023-06-30  AgriSETA 
    Elective  48701   National Certificate: Community-Based Language Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30   


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2000 SIMUNYE SECURITY TRAINING ACADEMY 
    2. 20TH CENTURY RISK AND SATETY CONSULTANCY 
    3. ABONGILE MNYANDA TRADING CC T/A EKO KOBRA 
    4. ADT SECURITY SERVICES PTY LTD 
    5. ADT SECURITY SERVICES PTY LTD CAPE TOWN 
    6. ADT SECURITY SERVICES PTY LTD PINE TOWN 
    7. ADT SECURITY SERVICES PTY LTD PORT ELIZABETH 
    8. ADT SECURITY SERVICES PTY LTD PRETORIA NORTH 
    9. ADVANCED ASSESSMENTS AND TRAINING PTY LTD 
    10. ADVANCED RISK SOLUTIONS 10000 (PTY) LTD 
    11. AFIKA AMECEBO CC 
    12. Afri Guard(pty)ltd 
    13. AIM TRAINING 
    14. AIM TRAINING ACADEMY 
    15. AIM TRAINING ACADEMY ASM 
    16. AIM TRAINING ACADEMY CAMP SKUKUZA 
    17. AIM TRAINING ACADEMY MANYALETI 
    18. AIM TRAINING ACADEMY STEELPOORT 
    19. AKAF BODYGUARDS 
    20. AKHOLEKILE (PTY) LTD 
    21. ALUTE SA PTY LTD 
    22. Amukelani Training and Compliance 
    23. APPELCRYN AND ASSOCIATES CC 
    24. ASEZASECURITY AND PROJECTS 
    25. AVSCAN TRAINING PTY LTD BOKSBURG 
    26. Bahale Monakedi Trading & projects pty Ltd 
    27. BAMBILIZWE INVESTMENTS HOLDINGS 
    28. BEETEES CABS CC 
    29. BEST CHOICE TRADING AND TRAINING 
    30. BIGSCREEN SECURE SOLUTIONS 
    31. BITLINE SA 368 CC 
    32. BLACKEN SECURITY SERVICES 
    33. BOKAMOSO INSTITUTE OF SOUTH AFRICA 
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    43. CHE GUEVARA SECURITY AND TRAINING ACADEMY (PTY) LTD 
    44. Chithi Holdings 
    45. CODE SOLOMON PROTECTION 
    46. COLLINS SEBOLA FINANCIAL SERVICES (PTY) 
    47. Constellis SA Pty Ltd 
    48. COUNTERINTELLIGENCE SAFETY AND SECURITY 
    49. CSG SKILLS INSTITUTE PTY LTD 
    50. DIMASI TRAINING PROVIDERS 
    51. DLAMBULO INVESTMENTS PTY LTD 
    52. DUNSINEA DEVELOPMENT AND CONSULTING PTY LTD 
    53. DWANDZANI PROJECTS CC 
    54. DYNAMIC ALTERNATIVES PTY LTD 
    55. E FOCUS ENTERPRISE (PTY) LTD 
    56. EC SECURITY SERVICES 
    57. EDOLGRE EVENT MANAGEMENT SOLUTIONS PTY LTD 
    58. EEL PROTECTION SERVICES THEMBALUVHILO 
    59. EKHURHULENI SHOOTING AND TRAINING ACADEMY 
    60. Ekurhuleni East College For TVET 
    61. EKURHULENI EAST TVET COLLEGE 
    62. EKURHULENI WEST TVET COLLEGE 
    63. ELASON PRO-ACTIVE SECURITY (PTY) LTD 
    64. ELRMATE COLLEGE 
    65. EMC TRAINING AND CONSULTING (PTY) LTD 
    66. ENCORE GROUP PTY LTD 
    67. ENFORCE SECURITY SERVICES PTY LTD ETHEKWINI 
    68. ENGIE SECURITY SERVICES TRAINING AND DEVELOPMENT CENTRE PTY LTD 
    69. ENPOWER TRAINING SERVICES PTY LTD 
    70. EYABANTU BUSINESS & SKILLS DEVELOPMENT T/A EYABANTU SAFETY AND SECURITY ACADEMY DURBAN 
    71. EZINGENI SECURITY AND CLEANING PTY LTD 
    72. FALCON FIREARM ACADEMY 
    73. FAST CATCH SECURITY AND TRAINING SERVICES CC 
    74. FIDELITY SECURITY CORPORATE SERVICES CAPE TOWN 
    75. Fidelity Security Services 
    76. FIDELITY SECURITY SERVICES PRETORIA 
    77. FIRMSTONE CONSULTING AND SECURITY ACADEMY 
    78. FORUM SEKURITEIT 
    79. FUTURE PERFORMANCE TRAINING PTY LTD 
    80. G AND S SECURITY SOLUTIONS AND TRAINING 
    81. GAJENI SE GROUP 
    82. GENESIS K9 GROUP (PTY) LTD 
    83. GINGIRIKANI SECURITY SERVICES CC 
    84. GOLDFIELDS TVET COLLEGE 
    85. Hadassah Security Consultants Cc 
    86. HAZOEMA TRADING ENTREPRISE CC 
    87. Henque 3375 
    88. HIGH RISK TRAINING PTY LTD 
    89. ICARUS GUARDING SERVICES PTY LTD 
    90. IFIHLILE TRAINING ACADEMY GAUTENG 
    91. IJABA INTERGRATED SECURITY SERVICES (PTY) LTD 
    92. Ikhwezi Training Institute (Pty) Ltd 
    93. IMVULA SKILLS DEVELOPMENT ACADEM Y 9PTY) LTD -DRBAN BRANCH 
    94. IMVULA SKILLS DEVELOPMENT ACADEMY 
    95. INGELOSI TRADING 192 CC 
    96. Inkwe Sekuriteit Bk 
    97. INSIMBI SECURITY TRAINING CENTRE 
    98. IPELENG RISK MANAGEMENT SERVICES PTY LTD 
    99. ITO FOCUS PHOLE 
    100. JABULANI SECURITY 
    101. JODIGYN (PTY) LTD 
    102. JOHN FAZA ENTERPRISES 
    103. KALLVEST (PTY) LTD 
    104. KHOMBO SECURITY AND TRAINING CC 
    105. KNO SECURITY AND SUPPLY SERVICES (PTY) LTD 
    106. LAMS KWENA RESCUE 
    107. LEBZ PEKEDI CONSTRUCTION AND TRAIDING (PTY) LTD 
    108. Lempitse Trading Enterprise 131 Pty Ltd 
    109. Lesedi Security And Training Servic Es 
    110. LIVHU NA MASHUDU SECURITY AND TRADING CC 
    111. LUFATINGE CONSTRUCTION AND GENERAL TRADING 
    112. MA SECURITY TRAINING AND PRIVATE INVESTIGATION 
    113. MADUNA PROTECTION SERVICES CC 
    114. MAHAMOTSA TRADING ENTERPRISE CC 
    115. MAJUBA TVET COLLEGE 
    116. MALOPE PHAHLA TRADING AND PROJECTS 
    117. MALUTI TVET COLLEGE KWETUSONG CAMPUS 
    118. MANGWEVU SECUTRITY SERVICES PTY LTD 
    119. MAS SAFE SECURITY CC 
    120. MASUTHA TRAINING AND SECURITY SERVICES 
    121. MATIMBA SAFETY AND SECURITY (PTY) LTD 
    122. MATOME AND MOLOTO PROTECTION SERVICES 
    123. MAUIC SECURITY SECURITY CC 
    124. MDIDWA SECURITY SERVICES 
    125. MEC TRAINING (PTY) LTD 
    126. Metro 50 Security Services 
    127. MIDRAND TRAINING ACADEMY PTY LTD 
    128. MILITES DEI SECURITY SERVICES (PTY) LTD 
    129. MISHO''S INVETMENTS 
    130. MJAYELI SECURITY (PTY) LTD 
    131. MMAPHUTHI SECURITY CC 
    132. MMASEBKO TRAINING SECURITY CENTRE 
    133. MODE SECURITY MPUMALANGA 
    134. Mode Security PTY LTD 
    135. MODISE COMPUTER COLLEGE 
    136. MOKHOMO SECURITY 
    137. MOLAO ACADEMY 
    138. MOLAPO-MOTLE ENTERPRISES 
    139. MOLEMA DEVELOPMENT TRAINING 
    140. MONTANA KONSTRUKSIE 
    141. MOTLHABANE RISK MANAGEMENT SERVICES 
    142. MUTENDA SECURITY SERVICES CC 
    143. MUTHAMANI GENERAL SECURITY SERVICES 
    144. MZILANKALA DEVELOPMENT AND PROJECTS CC 
    145. NAD SECURITY SERVICES 
    146. NEMJA SECURITY AND PROJECTS CC 
    147. NOMADUKU SECURITY SERVICES CC 
    148. NORTHERN PROVINCE TRAINING ACADEMY 
    149. NS 64 BUSINESS ENTERPRISE 
    150. NTATE AVIATION AND SECURITY TRAINING 
    151. NU LAW FIREARMS COMPLIANCE 
    152. OMEGA RISK SOLUTIONS 
    153. Orbis Security Solutions Pty Ltd 
    154. ORBIT TVET COLLEGE 
    155. PERFOMANCE DEVELOPMENT INSTITUTE 
    156. PHEPHENG TRAINING (PTY) LTD 
    157. PHUMLA MANGWENIS TRADING AND PROJECTS PTY LTD 
    158. PIROT SECURITY SERVICES 
    159. POSEIDAN SECURITY SERVICE PTY LTD 
    160. PRO ARM FIREARM TRAINING ACADEMY 
    161. PRO SECURE PTY LTD 
    162. PROTEA COIN GROUP (ASSETS IN TRANSIT AND ARMED REACTION) 
    163. QHIMECI TRADING ENTERPRISE 
    164. R Protections Pty Ltd 
    165. RAMAZWI SECURITY SERVICES CC 
    166. RHODE RISK MANAGEMENT SERVICES CC 
    167. RIA SEBETSA SECURITY SERVICES CC 
    168. RISENGASECURITY TRAINING SERVICES 
    169. ROMULA BUSINESS ENTERPRISES T/A SIYAFUNDA SECURITY ACADEMY 
    170. SADHANA GOVENDER PROJECT CONSULTANTS PTY LTD 
    171. SAHO INVESTMENT CC 
    172. SAKHI'SIZWE SECURITY SERVICES CC 
    173. SBV SERVICES BLOEMFONTEIN 
    174. SBV SERVICES MIDRAND 
    175. SBV SERVICES PORT ELIZABETH 
    176. SBV SERVICES PRETORIA 
    177. SBV SERVICES RUSTENBURG 
    178. SCORPION RISK SERVICES CC 
    179. SECURITAS SPECIALIZED SERVICES PTY LTD 
    180. SECUTRAIN 
    181. SEDIBENG COLLEGE FET 
    182. SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY 
    183. SETHIKE TRADING 
    184. SHALUZA PROTECTION FORCE CC 
    185. SHAMARIAH SECURITY AND TRAINING 
    186. SHEPPERD ACADEMY 
    187. Shining Star Security and Projects 
    188. SIBANYE GOLD PROTECTION SERVICES 
    189. SIBANYE GOLD PROTECTION SERVICES (PTY) LTD NORTH WEST RUSTENBURG 
    190. SILWAYIPHI CLEANING SECURITY SERVICES 
    191. SIPHEFU BUSINESS SOLUTIONS (PTY) LTD 
    192. SIPHOCOPS SECURITY 111 KERK STREET MEUBEL SENTRUM JHB 
    193. SIRIUS RISK MANAGEMENT (PTY) LTD 
    194. SIT INVESTMENT HOLDINGS 
    195. SIVA SECURITY SERVICES 
    196. SIYANIVIKELA SECURITY SERVICES 
    197. SNAP SOLUTIONS NETWX PTY LTD 
    198. SOLID PROTECTION SERVICES PTY LTD 
    199. SOUTH AFRICAN POLICE SERVICE BASIC TRAINING PROVISION 
    200. SOUTH AFRICAN RESERVE BANK 
    201. SOUTH AFRICAN RESERVE BANK CAPE TOWN 
    202. SOUTH AFRICAN RESERVE BANK DURBAN 
    203. SOUTH AFRICAN RESERVE BANK JOHANNESBURG 
    204. SOUTH AFRICAN RESERVE BANK PRETORIA NORTH 
    205. SOUTH AFRICAN RESERVE BANK TRADING AS SOUTH AFRICAN BANK NOTE 
    206. SOUTH AFRICAN RESERVE BANK TRADING AS SOUTH AFRICAN MINT 
    207. Spot Reaction Pty Ltd 
    208. SSG Security Solutions Pty Ltd 
    209. Staff Management Services 
    210. STALLION LEARNING CENTRE PTY LTD 
    211. STAR PROFESSIONAL FIREARM TRAINING CENTRE CC 
    212. TACTICAL K9 AFRICA 
    213. Tactical Reaction Services Cc 
    214. TACTICAL TASK FORCE AND TRAINING ACADEMY 
    215. TASA RISK MANAGEMENT 
    216. TENSHO PTY LTD 
    217. THINETI SECURITY AND TRAINING 
    218. THINGA SECURITY TRAINING SERVICES CC 
    219. THOMPSONS KHUSELA CC 
    220. THOMPSONS SECURITY GROUP (PTY) LTD 
    221. THOZAKHE SECURITY SERVICES PTY) LTD 
    222. TINTSWALO SECURITY SERVICES 
    223. TRANSNET SCHOOL OF SECURITY - ESSELENPARK 
    224. Tshisasa Security Services 
    225. Tshwane North College for FET - Central Office 
    226. TSHWANE NORTH TVET COLLEGE 
    227. Tshwane South Public FET College - Central Office 
    228. Tshwane South Public FET College - Pretoria West Campus 
    229. TSHWANE SOUTH TVET COLLEGE ATTERIDGEVILLE CAMPURS 
    230. TSHWANE SOUTH TVET COLLEGE ODI CAMPUS 
    231. TSHWANE SOUTH TVET COLLEGE PRETORIA WEST CAMPUS 
    232. TSU PROTECTION SERVICES 
    233. TWASA CC 
    234. TYEKS SECURITY SERVICES 
    235. TZANEEN TRAINING CENTRE LIMPOPO 
    236. UBUNTU 
    237. UNLOCK INNOVATIONS (PTY) LTD 
    238. UTHUSO TRAINING INSTITUTE PTY LTD 
    239. VALLEY TRAINING ACADEMY 
    240. VHUDIKI SECURITY AND GENERAL SUPPLIER 
    241. VHUTHU SECURITY SOLUTIONS (PTY) LTD 
    242. VITAL SKILLS CC 
    243. VSS AND TRAINING TRADING AS VALLIENT SECURITY SERVICES 
    244. VUSA - ISIZWE SECURITY (PTY) LTD BENONI 
    245. VUSA ISIZWE SECURITY SERVICES (PTY) LTD 
    246. VUTHELA AFRICA SECURITY SERVICES 
    247. VUWA HOLDINGS (PTY) LTD 
    248. WILLSHIR TRADING 
    249. WINYFIELD TRADING ENTERPRISE CC 
    250. WISE GUY ACADEMY (PTY) LTD 
    251. XONE CONTROL ROOM MANAGEMENT (PTY) LTD 
    252. ZEVOLI 9 PTY LTD 



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