SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Advise Customers about local information

SAQA US ID	UNIT STANDARD TITLE
8646	Advise Customers about local information
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Registered"		2001-06-13	2004-06-13	SAQA 1136/01
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2005-06-13		2008-06-13

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

A qualifying learner assessed as competent against this standard will be able to source information and advise customers on the major tourist areas in Southern Africa, be able to demonstrate knowledge of the geography of the area and be aware of relevant current events within Southern Africa. This competency will contribute to the economic sustainability of the organisation and customer satisfaction and equip the qualifying learner with enhanced skills, thereby improving the qualifying learner`s motivation, employability and basic work experience.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Numeracy and literacy skills at ABET 4 level.
Communication and language skills NQF Level 2.
Information technology NQF Level 2.

UNIT STANDARD RANGE

Guides to the scope and complexity of the specific outcomes and essential embedded knowledge are provided in ranges/points beneath each. These are prefaced by "for example" since they are neither comprehensive nor necessarily appropriate to all contexts. Alternatives must however be comparable in scope and complexity. These are intended only as a general guide to scope and complexity of what is required.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Source information on major events and tourist attractions in local area.

OUTCOME RANGE

Make use of the media i.e. radio, newspapers and technology.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed.

They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which practitioners are working. These activities and tools may include self-assessment, peer assessment; formative and summative assessment.

The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent.

METHOD OF ASSESSMENT
Assessment should include practical demonstration of competence, either in the workplace or through work-realistic, out-of-classroom simulation.

A range of assessment methods should be used, including:

Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions
Product sample - examine the outcomes previously produced by the practitioner
Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment
Questioning (verbal or written) - ask relevant questions linked to the unit standard
Testimony - collect a portfolio of evidence from suitable people (eg: reports from a third party)

Integrated assessment
It may be more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 2

Identify the location of major events of interest in local area.

OUTCOME RANGE

Convention centres, ICC, Standard Bank Arena.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 3

Identify the correct routes to and from a destination as required by customers.

OUTCOME RANGE

Interpret and explain information on a map such as one-way indicators, hospital, schools, hotels, and churches.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 4

Communicate information that has been sourced to customers.

OUTCOME RANGE

Tourist attractions, location of hotels, directions to an event, a venue.

Point out and explain route to, and location of a destination on a map and give directions to enable the customer to reach the identified area.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 5

Explain to customers any restrictions on cross-border travel rentals and related conditions.

OUTCOME RANGE

Can the rented vehicle be taken into another country and if so, what paperwork is required.

Insurance and other conditions if allowed to take vehicle into another country.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 6

Inform customers about safety precautions to be taken when travelling.

OUTCOME RANGE

Not to stop in an isolated area, lock doors, speed limit.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 7

Evaluate actions taken and identify possible areas for self-improvement.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a qualifying learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant ETQA.
3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The qualifying learner is able to demonstrate knowledge and understanding of:

1. Map symbols and scale.
2. Distance tables (interpretation).
3. Local highways and main roads.
4. Local peak hours.
5. Major local attractions and events and accommodation establishments in vicinity.
6. Local high-risk areas.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Problem solving relates to:

Identify the correct routes to and from a destination as required by customers.

Communicate information that has been sourced to customers.

Explain to customers any restrictions on cross-border travel rentals and related conditions.

UNIT STANDARD CCFO WORKING

Teamwork relates to:

Communicate information that has been sourced to customers.

Explain to customers any restrictions on cross-border travel rentals and related conditions.

Inform customers about safety precautions to be taken when travelling.

UNIT STANDARD CCFO ORGANISING

Self organisation and management relates to:

Source information on major events and tourist attractions in local area.

Identify the location of major events of interest in local area.

Identify the correct routes to and from a destination as required by customers.

Communicate information that has been sourced to customers.

Explain to customers any restrictions on cross-border travel rentals and related conditions.

Inform customers about safety precautions to be taken when travelling.

Evaluate actions taken and identify possible areas for self-improvement.

UNIT STANDARD CCFO COLLECTING

Information evaluation relates to:

Source information on major events and tourist attractions in local area.

Identify the location of major events of interest in local area.

Identify the correct routes to and from a destination as required by customers.

Communicate information that has been sourced to customers.

Explain to customers any restrictions on cross-border travel rentals and related conditions.

Inform customers about safety precautions to be taken when travelling.

UNIT STANDARD CCFO COMMUNICATING

Communication relates to:

Source information on major events and tourist attractions in local area.

Identify the location of major events of interest in local area.

Identify the correct routes to and from a destination as required by customers.

Communicate information that has been sourced to customers.

Explain to customers any restrictions on cross-border travel rentals and related conditions.

Inform customers about safety precautions to be taken when travelling.

UNIT STANDARD CCFO SCIENCE

Use of science and technology relates to:

Source information on major events and tourist attractions in local area.

Identify the location of major events of interest in local area.

Identify the correct routes to and from a destination as required by customers.

Explain to customers any restrictions on cross-border travel rentals and related conditions.

UNIT STANDARD CCFO DEMONSTRATING

Inter-relatedness of systems relates to:

Source information on major events and tourist attractions in local area.

Identify the location of major events of interest in local area.

Identify the correct routes to and from a destination as required by customers.

Explain to customers any restrictions on cross-border travel rentals and related conditions.

Inform customers about safety precautions to be taken when travelling.

UNIT STANDARD NOTES

1. Information that is correct and relevant to customers` requirements is sourced.
2. Relevant information is communicated in a way that is understandable.
3. Obstacles to efficient and effective performance are identified.
4. Lessons are built into plans for future action.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	17492	National Certificate: Tourism: Car Rental	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2004-06-13	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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