|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:|
|Managing and leading people in a retail/wholesale business|
|SAQA US ID||UNIT STANDARD TITLE|
|8723||Managing and leading people in a retail/wholesale business|
|SGB Retail and Wholesale|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY|
|Field 11 - Services||Wholesale and Retail|
|ABET BAND||UNIT STANDARD TYPE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Undefined||Regular||Level 5||Level TBA: Pre-2009 was L5||25|
|REGISTRATION STATUS||REGISTRATION START DATE||REGISTRATION END DATE||SAQA DECISION NUMBER|
Passed the End Date -
Status was "Reregistered"
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This unit standard does not replace any other unit standard and is not replaced by any other unit standard.
|PURPOSE OF THE UNIT STANDARD|
|This unit is a core unit standard in the qualification National Diploma in Retail/Wholesale Management at NQF 5.
It provides the learner with leadership concepts and will enable them to identify and use appropriate leadership styles and enhance working relationships with colleagues, superiors and other work associates.
It will also help them to contribute to the development of people and the organisation
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|Numeracy and literacy on NQF level 4 or equivalent|
|UNIT STANDARD RANGE|
HR systems, policies and procedures including recruitment and selection, pay, benefits, training and development, bursaries, study leave, promotion and appraisal reviews?
HR related legislation including Basic Conditions of Employment Act, Equity Act, Skills Development Act, Labour Relations Act, SAQA Act, OHASA., Wage Determination.?
Delegating techniques including authority, responsibility, accountability, participation and consultation?
Performance criteria including targets, self development, peer assessment, development needs, skills audits, competency modelling, interviews and questionnaires?
Training and development needs and requirements including individuals, teams, managers, specialists, business requirements, functions and skills?
Training interventions including coaching, on the job instruction and mentoring.
|Specific Outcomes and Assessment Criteria:|
|SPECIFIC OUTCOME 1|
|The demonstrated ability to make decisions and consider options.|
|ASSESSMENT CRITERION 1|
|1. Planning, organising and delegating work activities to ensure the best possible achievement of operational objectives.|
|ASSESSMENT CRITERION 2|
|2. Applying appropriate leadership styles to influence others to achieve organisational objectives in a manner consistent with the organisations vision, values and purpose.|
|ASSESSMENT CRITERION 3|
|3. Setting goals and evaluating the employees performance in retail / wholesale business.|
|ASSESSMENT CRITERION 4|
|4. Creating a positive working environment in a retail / whole-sale operation by using a range of motivational techniques.|
|ASSESSMENT CRITERION 5|
|5. Chairing meetings between management and staff in a retail / wholesale operation.|
|ASSESSMENT CRITERION 6|
|6. Arranging training and development interventions in accordance with training and development needs of individuals, teams and the organisation.|
|ASSESSMENT CRITERION 7|
|7. Performing HR practices in accordance with systems, policies, procedures and legal requirements.|
|UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS|
|Providers will be accredited against this standard by the Retail / Wholesale SETA in conjunction with the HEQC who could perform the moderating role.|
|UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE|
|The demonstrated understanding of:?
Organisational HR systems, policies and procedures?
HR related legislation and regulations?
Techniques and methods for dealing with people delegation methods and techniques?
Different styles of leadership and how they impact on people and their performance
Techniques for motivating people at work
Techniques for verbal, written and visual presentations and communications
Techniques, principles and methods of conducting performance appraisals
Techniques and methods of conducting training and development needs analysis?
Details of courses and providers of training and development initiatives and interventions.
|Critical Cross-field Outcomes (CCFO):|
|UNIT STANDARD CCFO IDENTIFYING|
|UNIT STANDARD CCFO WORKING|
|UNIT STANDARD CCFO ORGANISING|
|UNIT STANDARD CCFO COLLECTING|
|UNIT STANDARD CCFO COMMUNICATING|
|The ability to:?
Communicate effectively when delegating, appraising and informing employees regarding HR matters
|UNIT STANDARD CCFO DEMONSTRATING|
|UNIT STANDARD ASSESSOR CRITERIA|
The ability to produce the following types of evidence
Produce a plan of work activities in a R/W operation that will maximise the use of employees and other resources? Explain and describe correctly the delegation process
Demonstrate the ability to implement the appropriate leadership style in various work contexts
Set performance goals jointly with employees about expected standards of performance?
Describe correctly the procedures for implementing a formal performance management system in the organization
Identify training needs in own area of responsibility? Implement appropriate training interventions in accordance with organizational requirements
Evaluate the effectiveness of training interventions and implement corrective actions if needed.
s? Perform HR practices in accordance with organisational systems, policies, procedures and legal
Recommend changes to the human resources systems and policies to adapt to the needs and conditions of the retail / wholesale operation
Describe barriers to productive and successful team work in a meeting and explain how to deal effectively with such barriers.
|QUALIFICATIONS UTILISING THIS UNIT STANDARD:|
|ID||QUALIFICATION TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||STATUS||END DATE||PRIMARY OR DELEGATED QA FUNCTIONARY|
|Core||22154||National Certificate: Wholesale and Retail Operations Management||Level 5||Level TBA: Pre-2009 was L5||Passed the End Date -
Status was "Reregistered"
|2008-11-01||Was W&RSETA until Last Date for Achievement|
|Fundamental||48662||National Certificate: Postal Frontline Service Management||Level 5||Level TBA: Pre-2009 was L5||Reregistered||2023-06-30||SERVICES|
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
|1.||Edutel Wholesale & Retail Academy|
|2.||Foschini Retail Group Pty Ltd|