SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Managing and leading people in a retail/wholesale business 
SAQA US ID UNIT STANDARD TITLE
8723  Managing and leading people in a retail/wholesale business 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  25 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2005-11-01  2008-11-01  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-11-01   2012-11-01  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit is a core unit standard in the qualification National Diploma in Retail/Wholesale Management at NQF 5.
It provides the learner with leadership concepts and will enable them to identify and use appropriate leadership styles and enhance working relationships with colleagues, superiors and other work associates.
It will also help them to contribute to the development of people and the organisation 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Numeracy and literacy on NQF level 4 or equivalent 

UNIT STANDARD RANGE 
Range Statement:?

HR systems, policies and procedures including recruitment and selection, pay, benefits, training and development, bursaries, study leave, promotion and appraisal reviews?

HR related legislation including Basic Conditions of Employment Act, Equity Act, Skills Development Act, Labour Relations Act, SAQA Act, OHASA., Wage Determination.?

Delegating techniques including authority, responsibility, accountability, participation and consultation?

Performance criteria including targets, self development, peer assessment, development needs, skills audits, competency modelling, interviews and questionnaires?

Training and development needs and requirements including individuals, teams, managers, specialists, business requirements, functions and skills?

Training interventions including coaching, on the job instruction and mentoring. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
The demonstrated ability to make decisions and consider options. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Planning, organising and delegating work activities to ensure the best possible achievement of operational objectives. 

ASSESSMENT CRITERION 2 
2. Applying appropriate leadership styles to influence others to achieve organisational objectives in a manner consistent with the organisations vision, values and purpose. 

ASSESSMENT CRITERION 3 
3. Setting goals and evaluating the employees performance in retail / wholesale business. 

ASSESSMENT CRITERION 4 
4. Creating a positive working environment in a retail / whole-sale operation by using a range of motivational techniques. 

ASSESSMENT CRITERION 5 
5. Chairing meetings between management and staff in a retail / wholesale operation. 

ASSESSMENT CRITERION 6 
6. Arranging training and development interventions in accordance with training and development needs of individuals, teams and the organisation. 

ASSESSMENT CRITERION 7 
7. Performing HR practices in accordance with systems, policies, procedures and legal requirements. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Providers will be accredited against this standard by the Retail / Wholesale SETA in conjunction with the HEQC who could perform the moderating role. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
The demonstrated understanding of:?

Organisational HR systems, policies and procedures?

HR related legislation and regulations?

Techniques and methods for dealing with people delegation methods and techniques?

Different styles of leadership and how they impact on people and their performance

  • Techniques for motivating people at work

  • Techniques for verbal, written and visual presentations and communications

  • Techniques, principles and methods of conducting performance appraisals

  • Techniques and methods of conducting training and development needs analysis?

    Details of courses and providers of training and development initiatives and interventions. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems when dealing with personnel matters so that effective practices can be implemented to meet performance activities 
    		•

    UNIT STANDARD CCFO WORKING 
  • Work effectively with others as a team when performing appropriate leadership roles so that all employees work as one towards achieving performance and organisational standards 
    		•

    UNIT STANDARD CCFO ORGANISING 
  • Organise oneself and ones activities when establishing and maintaining relationships with all employees to ensure maximum motivation and performance 
    		•

    UNIT STANDARD CCFO COLLECTING 
  • Collect, organise, analyse and critically evaluate information when establishing needs and HR related issues 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    The ability to:?

    Communicate effectively when delegating, appraising and informing employees regarding HR matters 

    UNIT STANDARD CCFO DEMONSTRATING 
  • Understand the world as a set of related systems where peoples performance equals organisational performance 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    Assessment Criteria:

    The ability to produce the following types of evidence
  • Describe various methods and techniques to optimise the use of human resources?

    Produce a plan of work activities in a R/W operation that will maximise the use of employees and other resources? Explain and describe correctly the delegation process
  • Describe different styles of leadership and explain advantages, disadvantages and application of the various styles?
    Demonstrate the ability to implement the appropriate leadership style in various work contexts
  • Conduct individual performance discussions openly and fairly in accordance with organisational procedures
  • Explain methods and techniques for identifying performance problems promptly and suggest possible improvement plans?
    Set performance goals jointly with employees about expected standards of performance?

    Describe correctly the procedures for implementing a formal performance management system in the organization

  • Identify training needs in own area of responsibility? Implement appropriate training interventions in accordance with organizational requirements

  • Evaluate the effectiveness of training interventions and implement corrective actions if needed.
  • Demonstrate an understanding of HR policies and procedures and the relevant legal requirement

    s? Perform HR practices in accordance with organisational systems, policies, procedures and legal

    requirements?

    Recommend changes to the human resources systems and policies to adapt to the needs and conditions of the retail / wholesale operation
  • Apply appropriate motivational measures in accordance with organizational practices in a retail / wholesale operation? Demonstrate an understanding of what motivates employees in a retail / wholesale operation
  • Demonstrate ability in leading a meeting between staff and management in a retail / wholesale operation to obtain a positive resolution in a situation with conflicting opinions. ?

    Describe barriers to productive and successful team work in a meeting and explain how to deal effectively with such barriers. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  22154   National Certificate: Wholesale and Retail Operations Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2008-11-01  Was W&RSETA until Last Date for Achievement 
    Fundamental  48662   National Certificate: Postal Frontline Service Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.