All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Managing business communications in retail/wholesale practices

SAQA US ID	UNIT STANDARD TITLE
8734	Managing business communications in retail/wholesale practices
ORIGINATOR
SGB Retail and Wholesale
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Wholesale and Retail
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	15
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Registered"		2001-06-13	2004-06-13	SAQA 0736/01
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2005-06-13		2008-06-13

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard is a fundamental standard towards the qualification National Diploma in Retail / Wholesale management at NQF 5. It provides the fundamental competence to manage business communications in preparation for the core and elective standards at this level.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Numeracy and literacy on NQF level 4 or equivalent

UNIT STANDARD RANGE

Reports including Board Reports, Proposals, Budgets, Flash reports, Strategic Plans? Techniques for compiling reports including structure and style of business reports, format and layout, use of business terminology? Plans may include objectives, key tasks, resource requirements, personnel requirements, budgets, schedules, communication strategies, priorities and controlling mechanisms? Communication techniques including report writing, public speaking at meetings, interviews, internal newsletter, annual report and press releases? Develop and implementation activities including taking into account the business environment, culture, external and internal climate, resources available and employee capabilities

UNIT STANDARD OUTCOME HEADER

The demonstrated ability to make decisions and con

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

The demonstrated ability to make decisions and consider options when:

OUTCOME NOTES

Developing and implementing effective communication strategies in a retail / wholesale business Select the appropriate communication method to the information needs of the business. Recognising appropriate information resources and organisational procedures for obtaining and distributing confidential information Applying a range of appropriate internal communication techniques ensuring content and format are appropriate to information requirements. Applying a range of appropriate external communication techniques ensuring content and format are appropriate to information requirements Measuring, evaluating and following up to verify communication is in accordance with requirements

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The demonstrated ability to make decisions and consider options when:

ASSESSMENT CRITERION NOTES

Developing and implementing effective communication strategies in a retail / wholesale business Select the appropriate communication method to the information needs of the business. Recognising appropriate information resources and organisational procedures for obtaining and distributing confidential information Applying a range of appropriate internal communication techniques ensuring content and format are appropriate to information requirements. Applying a range of appropriate external communication techniques ensuring content and format are appropriate to information requirements Measuring, evaluating and following up to verify communication is in accordance with requirements

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

The Retail/Wholesale SETA in its ETQA role will accredit providers against this unit standard

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The demonstrated understanding of:? Information needs of the organisation? Purpose and content of a range of reports required by Retail/Wholesale businesses? Available information resources? Organisational procedures for the dissemination of confidential information? Organisational standards relating to layout and format of various reports? Organisational reporting deadlines? Techniques for writing business reports appropriate to a range of information requirements Recipients of various reports? Communication styles appropriate to all situations including selecting the appropriate channel, time and place

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO ORGANISING

Organise oneself and one`s activities when compiling reports so that sufficient time is set aside to check comprehensiveness and accuracy of information reported

UNIT STANDARD CCFO COLLECTING

The ability to:? Collect, organise, analyse and critically evaluate information when compiling reports so that information reflected is appropriate to business needs

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively when compiling written reports by applying a style and format that facilitates clear interpretation of facts presented on the part of the recipient

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding of the world as a set of related systems where follow-up actions are vital to ensure that problems are resolved timeously and that confidential information is received and verified by authorised recipients

UNIT STANDARD ASSESSOR CRITERIA

Assessment Criteria:The ability to produce the following evidence: Produce and develop a communication plan in accordance with strategic organisational requirements Implement according to business requirements and resources ensuring effectiveness Give a brief description of the various information needs of business practices? Describe the range of relevant communication methods used in a R/W business and give an explanation of the purpose and content of such communications Describe the resources that can be used when gathering information for various reports ? Describe organisational procedures relating to the dissemination of confidential information Speak effectively to the personnel of a W/R business to enhance the interest of a W/R business? Demonstrate techniques for compiling reports utilizing layouts and formats appropriate to information requirements? Speak effectively to a group of people to enhance the interest of a W/R business Speak effectively in public to enhance the interest of the R/W business? Deal effectively with a media interview to enhance the interest of the R/W business? Write effective media publication to enhance the interest of the R/W business? Compile and write an effective external business letters to enhance the interst of a R/W business Measure and evaluate communication results against criteria for effectiveness? Conduct follow up to verify effective communication in accordance with requirements

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Fundamental	14852	National Diploma: Agri Sales and Service Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	AgriSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE

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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.