SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Develop and maintain a staff roster

SAQA US ID	UNIT STANDARD TITLE
9265	Develop and maintain a staff roster
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	2
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2004-12-02	2007-12-02	SAQA 1657/04
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2008-12-02		2011-12-02

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
253956	Develop and maintain a staff roster	Level 4	NQF Level 04	3

PURPOSE OF THE UNIT STANDARD

The learner should be able to draw up a staff roster and allocate staff, taking business requirements and the needs of individuals into account.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

`Display cultural awareness in dealing with customers and colleagues`;
`Communicate verbally`;
`Maintain effective working relationships with other members of staff`;
`Prepare written communications`.

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Explain the legal and organisational requirements pertaining to staff allocation.

OUTCOME RANGE

Requirements: days off per month, shift allocation, hours of work.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard should be assessed in the work place or linked to a real work environment.

This unit standard may be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard can be assessed by using a combination of case studies, observation, questioning, written tests and compiling a portfolio of evidence on the relevant documentation pertaining the process.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

Explain the legal and organisational requirements in terms of leave.

OUTCOME RANGE

Leave: annual, maternity, paternity, compassionate, sick leave.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard should be assessed in the work place or linked to a real work environment.

This unit standard may be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

Explain the company procedures regarding days off and shift request.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard should be assessed in the work place or linked to a real work environment.

This unit standard may be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 4

Describe how business trends will influence staff allocation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard should be assessed in the work place or linked to a real work environment.

This unit standard may be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 5

Determine staffing levels for a given period of time.

OUTCOME NOTES

Determine staffing levels for a given period of time, taking seasonal fluctuations and special events into account.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard should be assessed in the work place or linked to a real work environment.

This unit standard may be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 6

Draw up a balanced roster, ensuring all legal and business requirements are met.

OUTCOME RANGE

Leave allocations, days off, rest periods, public holidays, weekends, business fluctuations, experience of staff members.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard should be assessed in the work place or linked to a real work environment.

This unit standard may be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 7

Ensure all information is recorded and communicated to relevant staff.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard should be assessed in the work place or linked to a real work environment.

This unit standard may be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 8

Describe ways of ensuring staff allocation is fair, transparent and flexible.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard should be assessed in the work place or linked to a real work environment.

This unit standard may be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 9

Reallocate staff ensuring legal and business requirements are met.

OUTCOME NOTES

Given that 20% of the staff are unavailable for work for a period of a month, reallocate remaining staff ensuring legal and business requirements are met.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard should be assessed in the work place or linked to a real work environment.

This unit standard may be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others:

Determine staffing levels for a given period of time, taking seasonal fluctuations and special events into account.

Draw up a balanced roster, ensuring all legal and business requirements are met.

Ensure all information is recorded and communicated to relevant staff.

Describe ways of ensuring staff allocation is fair, transparent and flexible.

UNIT STANDARD CCFO COLLECTING

Collect, analyse and evaluate information:

Determine staffing levels for a given period of time, taking seasonal fluctuations and special events into account.

Draw up a balanced roster, ensuring all legal and business requirements are met.

Ensure all information is recorded and communicated to relevant staff.

Given that 20% of the staff are unavailable for work for a period of a month, reallocate remaining staff ensuring legal and business requirements are met

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 253956, which is "Develop and maintain a staff roster", Level 4, 3 credits.

Recommendations and Exemplars for the design of:

Learning / Curriculum

Learning should include observing other managers/supervisors doing staff allocation/ rostering.

The learner should familiarise him/ her self with the legal requirements relating to leave and shifts.

Potential exercise: Learner could practice by drawing up a roster for a month.

Attention should be given to ways of determining staffing levels for given situations.

Performance systems

All line management should be capable of rostering staff.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	24433	Diploma: Hospitality Operations	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA
Core	20416	National Certificate: Conservation: Natural Resource Management: Terrestrial	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2008-03-12	Was CATHSSETA until Last Date for Achievement
Core	20414	National Diploma: Service Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE