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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Handover vehicles 
SAQA US ID UNIT STANDARD TITLE
9858  Handover vehicles 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2006-11-07  2008-11-26  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-11-26   2012-11-26  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
259878  Handover a serviced vehicle  Level 4  NQF Level 04   

PURPOSE OF THE UNIT STANDARD 
The qualifying learner is capable of ensuring that the vehicle is handed over in the quickest and most efficient manner in prime condition while making the added value of servicing as tangible as possible thus ensuring repeat servicing. 

UNIT STANDARD RANGE 
Context
Sub-standard - not according to customers concerns and requirements
Quality standard - Apply organisational test procedures to check mechanical operations and vehicle appearance. Checking customer`s requirements.
Documents - service booklet, invoice, job cards, warrantees, costing, guarantees, check sheets, diagnostic reports and/or CSI questionnaire.

Level
A learning programme leading to the award of this unit standard should develop learners who demonstrate:
(a) A foundational knowledge base as indicated in the embedded knowledge component
(b) An understanding of the discipline/field`s fundamental terms, rules, concepts and principles
(c) Familiarity with some of the essential procedures, operations and techniques of this field
(d) An ability to use a range of procedures to solve routine problems
(e) Basic information gathering, analysis and presentation skills
(f) An ability to communicate and present information clearly and reliability following prescribed formats and conventions 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Perform quality control measures. 
OUTCOME NOTES 
Perform quality control measures to ensure customers concerns have been attended to and the customer's vehicle is fixed right the first time. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Explain and apply the quality standards of a specific servicing outlet. 

ASSESSMENT CRITERION 2 
2. Recognise and describe sub-standard quality. 

ASSESSMENT CRITERION 3 
3. Record, correlate and interpret incidents of sub-standard quality to identify weaknesses and trends in the system. 

ASSESSMENT CRITERION 4 
4. Communicate statistical interpretations of sub-standard quality incidents to continuously improve the system. 

ASSESSMENT CRITERION 5 
5. Coach technical staff in on-the-job situations to achieve quality standards. 

SPECIFIC OUTCOME 2 
Prepare the customer's vehicle for hand over. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The learner has checked that the vehicle is clean, the work is completed and the vehicle is parked ready for delivery. 

SPECIFIC OUTCOME 3 
Prepare and check the documentation required to hand over the customer's vehicle. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. All the documents are ready and are correctly completed. 

SPECIFIC OUTCOME 4 
Describe the service actions that were carried out to the customer. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The service actions taken and parts replaced are explained to the customer using terms that the customer can understand. 

ASSESSMENT CRITERION 2 
2. Specific items are highlighted and pointed out to the customer in such a way that they can appreciate the value of what was done. 

SPECIFIC OUTCOME 5 
Process the customer's payment. 
OUTCOME NOTES 
Process the customer's payment and apply the correct office procedures within the service centre's policy. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The method of payment is established in advance. 

ASSESSMENT CRITERION 2 
2. The customer is informed of the exact price. 

ASSESSMENT CRITERION 3 
3. The necessary documents/vouchers are prepared for the customer. 

ASSESSMENT CRITERION 4 
4. Payment is processed. 

SPECIFIC OUTCOME 6 
Advise the customer on post service care and operation. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Key points to bear in mind for the safe and durable operation of the vehicle are pointed out to the customer. 

ASSESSMENT CRITERION 2 
2. Reassure customer of on-going support. 

ASSESSMENT CRITERION 3 
3. Organisational customer care practices are applied. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
The standard describes competent performance in ensuring that the vehicle is handed over in the quickest and most efficient manner, and lay down the criteria by which competence should be judged, as well as the range of circumstances in which competence should be demonstrated.

Integrated assessment methods and tools will allow the candidate to demonstrate that she/he has acquired knowledge of and can safely and effectively apply competence identified in this unit standard.

These tools include the following:
  • In-situ (on-the-job) observations
  • Role-play simulations
  • Structured group discussions
  • Written reports (e.g. tests, exams, case studies, projects, registers, logbooks, workbooks)
  • Verbal report backs (presentations)
  • Portfolios of evidence
  • Projects (physical visits to Government Departments)
  • Experiential learning
  • Working in teams
  • Scenario sketching

    These methods must be carefully selected based on the purpose of the assessment (for example, the written method of assessing knowledge or on-job demonstration of practical competence). The assessment must integrate a number of different methods in order to give the assessor reliable and valid proof of competence and evidence of required attitudes.

    Candidates are assessed against these assessment criteria. Currently employed candidates are observed carrying out their normal work duties by an assessor. They may also be asked to carry out simulated tasks and to answer written and/or oral questions. Candidates studying towards a Unit Standard, and who are not currently employed, will also be assessed using variety of assessment tools.

    Training providers offering the qualifications, or part thereof, shall be accredited in terms of the criteria laid down by the relevant SETA/ETQA.

    Qualified Assessors will be appointed by the training institutions offering the qualifications and must be registered and accredited with the relevant SETA/ETQA.

    Requirements of a portfolio

    Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience which serves to supplement the assessment of applied competence.

    The portfolio may include inter alia:
  • Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner
  • Relevant certificates or awards
  • Previous assessment records
  • Journals/logbook 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Organisation and manufacturer`s service standards
    Statistical procedures related to the automotive industry.
    Manufacturers Customer Satisfaction Index (CSI)
    Product knowledge - performance specifications
    Manufacturers bulletins and technical data
    Organisational customer care practice 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way in ensuring that the vehicle is handed over in the quickest and most efficient manner. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team in ensuring that the vehicle is handed over in the quickest and most efficient manner. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relevant to vehicle hand over. 

    UNIT STANDARD CCFO DEMONSTRATING 
  • Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification.
  • Understand the world as a set of related systems by recognising that the hand over of vehicles does not exist in isolation. 

  • UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 259878, which is "Handover a serviced vehicle", Level 4, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  21003   National Certificate: Motor Sales and Support Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-11-26  Was MERSETA until Last Date for Achievement 
    Elective  48889   Further Education and Training Certificate: Hiring Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.