SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Higher Occupational Certificate: Immigration Officer 
SAQA QUAL ID QUALIFICATION TITLE
120684  Higher Occupational Certificate: Immigration Officer 
ORIGINATOR
Development Quality Partner-PSETA 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
QCTO - Quality Council for Trades and Occupations  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Higher Occupational Cert  Field 08 - Law, Military Science and Security  Sovereignty of the State 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  178  Not Applicable  NQF Level 05  Regular-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Registered  EXCO 0614/23  2023-03-08  2028-03-08 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2029-03-08   2032-03-08  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:
The purpose of this qualification is to prepare a learner to function as an Immigration Officer

An Immigration Officer examines and assesses the entry and exit of people at ports of entry, administers visas and residency applications according to immigration legislation, rules, and policies, and where necessary uses legal powers to detain and deport undocumented migrants and to refuse entry of undesirable persons. Typical graduate attributes include among others, attention to details, loyalty, honesty, and integrity, being trustworthy, security awareness and the ability to maintain confidentiality.

A qualified learner will be able to:
  • Conduct immigration services in compliance with the legislative framework.
  • Administer clearance of travellers on arrival and departure at a port of entry in terms of the Immigration Act.
  • Perform immigration inspectorate enforcement and monitoring to deal with contraventions of the Immigration Act.
  • Consider, approve or reject permanent and temporary residence applications in terms of the Immigration Act.
  • Conduct research and general administration functions in terms of the Immigration Act and ensuring safe-keeping of confidential information and face-value items.

    Rationale:
    The need for professionalisation in this field arises in part due to changes brought about by democracy in South Africa. With the adoption of a Constitution and the Bill of Rights, South Africa has increasingly become a country of transit, resources and migration destination. Thus, the need exists to professionalise the Immigration Services in order to deliver a world class service, provide a career path, transform the field and manage the challenges associated with globalisation and freedom of movement.

    There are other registered qualifications related to administrative functions at NQF Level 5. However, they are generic in nature while this occupational qualification is a fit-for-purpose qualification ensuring that the learners develop an in-depth understanding of the national and international legislation and conventions, as well as the national and international risks associated with this occupation and to ensure that the Sovereignty of State is maintained.

    This qualification is, with regards to specific sector needs, developed to address the need and demand within the immigration environment for officials who will be able to perform according to the given client service principles. The qualification will provide a vehicle through which to develop competent official performance of duties in the permitting section, ports of entry and the inspectorate. The transformation experienced in South Africa and the developments in the region have impacted on the roles and responsibilities of Immigration Officers and the nature and extent of immigration services. Hence the identified need to ensure that Immigration Officers provide relevant and professional services in accordance with international standards.

    Immigration has many benefits to the economy of South Africa, through facilitating foreign direct investment and solving skills shortages, thus placing a huge responsibility on Immigration Officers to screening applications in such a manner that it supports the economic growth of South Africa. Immigration Officers inspire confidence to the investors by ensuring that only legal immigrants with skills participate in the economy of the country, hence the need exists to manage the influx of migrants. Dealing with the influx of prohibited and irregular migrants helps to curb instances of corruption related to inter alia human trafficking/smuggling. Furthermore, illegal foreigners (as opposed to legal foreigners) need to be monitored in terms of their impact on national security, resources, infrastructure, environment, and services.

    The Immigration Officers' work in the Department of Home Affairs (DHA) provide high quality and non-discriminatory migration management, all of which are underpinned by and in accordance with sound policy directions, immigration law, constitutional, administrative and criminal law, international best-practices, South Africa's international obligations and changing dynamics of the global economy and politics.

    The Higher Occupational Certificate: Immigration Officer at NQF level 5 has been specifically designed for officials of the National Immigration Branch of the DHA. These officials may be deployed at a National, Provincial or Regional Immigration Service Centre. The qualification also meets the expressed needs of learners that wish to gain formal recognition of learning achievements in Immigration Service Management, as well as those learners who wish to pursue a career within the immigration discipline. Even though Immigration Officers currently employed at DHA are the main target group, as the need arises, unemployed youth may also enrol to serve the aims of the National Development Plan (NDP).

    Learning typical pathways provided by this qualification will enable learners the opportunity for professional development and career advancement within the broader constituencies of the Safety in Society through further studies in the areas of Paralegal Practice and Policing.These learners will contribute to providing a safe and secure environment for all the people in the Republic of South Africa. Immigration Officers can also embark on a management career in immigration services and support the desired organisational transformation and positively influence service delivery.

    Professional registration or licensing is not required to operate as an Immigration Officer. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    This qualification is made up of compulsory Knowledge, Practical Skills and Work Experience Modules:

    Knowledge Modules
  • 335102-000-00-KM-01, Immigration Services in the Context of the Department of Home Affairs, Level 5, 3 Credits.
  • 335102-000-00-KM-02, Legal Framework related to Immigration Services, Level 5, 4 Credits.
  • 335102-000-00-KM-03, 'Batho Pele', Professional Conduct and Ethics, Level 5, 3 Credits.
  • 335102-000-00-KM-04, Immigration Services on Arrival and Departure at a Ports of Entry, Level 5, 8 Credits.
  • 335102-000-00-KM-05, Processing Applications for Temporary and Permanent Residence, Level 5, 4 Credits.
  • 335102-000-00-KM-06, Contravention of the Immigration Legal Framework, Level 5, 4 Credits.
  • 335102-000-00-KM-07, Fingerprinting and Investigative Interviewing for Identification Purposes, Level 5, 2 Credits.
  • 335102-000-00-KM-08, Immigration Law Enforcement Administration, Level 5, 4 Credits.
  • 335102-000-00-KM-09, Immigration Crime Investigation and Prevention Principles, Level 5, 8 Credits.
  • 335102-000-00-KM-10, Risk Management, Level 5, 2 Credits.
  • 335102-000-00-KM-11, Identity Fraud, Corruption and Forensic Questioned Documents, Level 5, 8 Credits.
  • 335102-000-00-KM-12, Record keeping and Safe-keeping and Handling of Face-value Documents and Stamps, Level 5, 4 Credits.
  • 335102-000-00-KM-13, Professional Skills and Personal Development, Level 5, 4 Credits.
  • 335102-000-00-KM-14, General Immigration Administration and Effective Resource Management, Level 5, 4 Credits.
  • 335102-000-00-KM-15, Internal and External Client Relations and Service Delivery, Level 5, 2 Credits.
  • 335102-000-00-KM-16, Emotional Intelligence, Level 5, 4 Credits.

    Total number of credits for Knowledge Modules: 68

    Practical Skill Modules
  • 335102-000-00-PM-01, Apply Prescripts of the Legal Framework when rendering Immigration Services, Level 5, 4 Credits.
  • 335102-000-00-PM-02, Provide Immigration Services to Travellers on Arrival and Departure according to the Prescripts of the Regulatory Framework at a Port of Entry, Level 5, 10 Credits.
  • 335102-000-00-PM-03, Apply Proportionality of Force during Handling of Immigration Act Contraventions, Level 5, 20 Credits.
  • 335102-000-00-PM-04, Conduct an Interview to Obtain Information and Verify Authenticity, Level 5, 2 Credits.
  • 335102-000-00-PM-05, Investigate, Verify and Prosecute Types of Contraventions of the Immigration Act, Level 5, 4 Credits.
  • 335102-000-00-PM-06, Take Action for the Control of Aiding and Abetting of Undocumented Immigrants, Level 5, 6 Credits.
  • 335102-000-00-PM-07, Identity Fraud, Authenticate Documentation and Ensure Security of Face-Value Items, Level 5, 2 Credits.
  • 335102-000-00-PM-08, Process Temporary and Permanent Residency Applications According to the Immigration Act, Level 5, 10 Credits.
  • 335102-000-00-PM-09, Conduct General Administration and Record Keeping, Level 5, 4 Credits.

    Total number of credits for Practical Skills Modules: 62

    Work Experience Modules
  • 335102-000-00-WM-01, Immigration Clearance Processes, Level 5, 12 Credits.
  • 335102-000-00-WM-02, Immigration Inspectorate Enforcement and Monitoring Processes, Level 5, 16 Credits.
  • 335102-000-00-WM-03, Immigration Permitting Processes, Level 5, 16 Credits.
  • 335102-000-00-WM-04, General Administration and Record Keeping Processes, Level 5, 4 Credits.

    Total number of credits for Work Experience Modules: 48 

  • EXIT LEVEL OUTCOMES 
    1. Conduct immigration services in compliance with the legislative framework.
    2. Administer clearance of travellers on arrival and departure at a port of entry in terms of the Immigration Act to protect the sovereignty of the country.
    3. Perform immigration inspectorate enforcement and monitoring to deal with contraventions of the Immigration Act.
    4. Process permanent and temporary residence applications in terms of the Immigration Act.
    5. Conduct research and general administration functions in terms of the Immigration Act and ensure safe-keeping of confidential information and face-value documentation. 

    ASSOCIATED ASSESSMENT CRITERIA 
    Associated Assessment Criteria for Exit Level Outcome 1:
    ELO1: Conduct immigration services in compliance with the legislative framework.
  • Interpret and apply current legislation, regulations and policies in order to protect the country's integrity.
  • Demonstrate knowledge of human rights as contained in the Constitution and the Bill of Rights, in the execution of immigration services duties.
  • Identify and interpret current legislation to determine its impact in the workplace and in the execution of daily duties.
  • Interpret and apply international conventions to reach the country's obligations.

    Associated Assessment Criteria for Exit Level Outcome 2:
    ELO2: Administer clearance of travellers on arrival and departure at a port of entry in terms of the Immigration Act to protect the sovereignty of the country.
  • Administer and control movement of persons across international borders at ports of entry.
  • Apply understanding of forensic questioned documents to determine authenticity of documents presented.
  • Scrutinise travel documents to detect signs and traces of any migration violation and other illegal activities.
  • Ensure effective processing of inadmissible (prohibited or undesirable) persons on arrival and departure who are refused to enter the country.
  • Ensure effective processing of stowaways, castaways, trespassers, and deserters.
  • Inspect conveyers after arrival and before departure and issue penalties for contraventions.
  • Detect and act upon contraventions such as human trafficking or human smuggling according to standard operating procedures.

    Associated Assessment Criteria for Exit Level Outcome 3:
    ELO3: Perform immigration inspectorate enforcement and monitoring to deal with contraventions of the Immigration Act.
  • Demonstrate an informed understanding of the key terms and concepts of relevant legislation, relevant criminal procedures, policies, court procedures, the Constitution, refugee related matters and related international conventions.
  • Apply investigation techniques, interviewing methods and techniques to elicit relevant information in a humane manner and in compliance with the Bill of Rights and international conventions and treaties.
  • Arrange and carry out arrests and detention of undocumented migrants and South African citizens for aiding and abetting undocumented migrants.
  • Prepare and maintain Case files and ensure safe keeping of evidence to enable the prosecution of offenders.
  • Enable prosecution of offenders, and act upon findings of prosecutions.
  • Conduct deportation in compliance with the immigration act and international conventions.
  • Conduct extradition is conducted in agreement with the country of origin and compliance with international conventions.

    Associated Assessment Criteria for Exit Level Outcome 4:
    ELO4: Process permanent and temporary residence applications in terms of the Immigration Act.
  • Identify and respond to potential risk factors to the sovereignty of South Africa and the impact thereof.
  • Screen applicants, source information, and conduct security checks to verify the authenticity of all documentation.
  • Adjudicate temporary residence applications in accordance with the policy guidelines and the Immigration Act.
  • Make recommendations after applications are assessed to determine whether the application meets the requirements of the category of application for permanent residence.
  • impose individual terms and conditions on approved temporary and permanent residence applications as per the prescribed legislation and according to the category.

    Associated Assessment Criteria for Exit Level Outcome 5:
    ELO5: Conduct research and general administration functions in terms of the Immigration Act and ensure safe-keeping of confidential information and face-value documentation.
  • Conduct, and submit research, authentication of information, interviews, submissions, adjudication, and reports, and disseminate and access information in terms of the Protection of Personal Information Act (POPIA) from different sources.
  • Ensure protection of the information in line with Minimum Information Security Standards (MISS) classifications and consider confidentiality.
  • Handle and protect face-value documents and stamps in accordance with organisational security procedures.
  • Implement work processes in accordance with the principles of 'Batho-Pele' to ensure that high performance is promoted and achieve the set goals and objectives as well as quality service delivery.
  • Demonstrate professional values and ethics in the execution of daily functions in line with the DHA values of caring, honesty, integrity, and professionalism.
  • Demonstrate Professional conduct through managing stress levels in personal and work situations.

    Integrated Assessment Formative Assessment:
    The skills development provider will use the curriculum to guide them on the stipulated internal assessment criteria and weighting. They will also apply the scope of practical skills and applied knowledge as stipulated by the internal assessment criteria. This formative assessment together with work experience leads to entrance in the external integrated summative assessment.

    Integrated Assessment Summative Assessment:
    An external integrated summative assessment, conducted through the relevant QCTO Quality Partner is required for the issuing of this qualification. The external integrated summative assessment will focus on the exit level outcomes and associated assessment criteria.

    The external integrated summative assessment will be conducted through a combination of a theoretical and practical assessment at approved assessment sites conducted by the relevant QP. 

  • INTERNATIONAL COMPARABILITY 
    International comparability was conducted using qualifications from Canada and Australia, in terms of their scope, levels and curriculum content. The purpose of this exercise is to compare the qualification against the existing and comparable best practices and standards internationally.

    Canada:
    The Canadian Career Education College presents a Diploma: Citizenship and Immigration Processing and Enforcement Services. Learners have two options in terms of the delivery approach, namely, a 24/7 online access (distance education) or a face-to-face contact delivery in-class.
    The duration is 24.5 weeks and entry requirements are a high school diploma or equivalent or mature student status. The following are subjects that compare favourably with the Higher Occupational Certificate: Immigration Officer:
  • Basics of Port of Entry Examinations.
  • Career success and employment skills.
  • Citizenship Act and Regulations.
  • Conflict/crisis management.
  • File examination and investigation procedures.
  • File system management protocols.
  • Digital/online systems Global Case Management System (GCSMS), Field Operations Support System (FOSS), Computer Assisted Immigration Processing System (CAIPS) and Computer Application.
  • Immigration and Refugee Protection Act.
  • Immigration and Refugee Protection Regulations.
  • Immigration enforcement.
  • Introduction to Diplomatic Services and Immigration Law.
  • Issues of diversity.
  • Psychology related to the field of law.
  • Public relations/communication.
  • Secure data entry and online/digital case management.

    Similarities:
    The comparison showed that the content of the two qualifications is very similar, and all the above listed outcomes and subjects are covered in the Higher Occupational Certificate: Immigration Officer, even though terminology and processes might be slightly different.

    Differences:
    The main difference between the two qualifications is the duration where the Canadian qualification is shorter by six (6) weeks. The six (6) weeks difference in duration can be accounted for by the fact that the Higher Occupational Certificate: Immigration Officer has a work experience component and includes administration competencies related to the administration of finances, human resources and procurement which is not the case with the Canadian Diploma.

    Australia:
    The Australian Catholic University (ACU) presents the Graduate Diploma in Australian Migration Law and Practice. This qualification equips students with the knowledge, understanding and practical skills required to practice as a qualified Migration Agent in Australia. The qualification is designed to be achieved in one year (full time) or two years (part time). It includes a Capstone exam which is designed to assess the cumulative knowledge in terms of the entire programme of study and is in line with the intended outcomes of the study programme. Successful graduates may seek registration to practice as a Registered Migration Agent. Entry requirements and level is not stated.

    The following subjects of the Graduate Diploma in Australian Migration Law and Practice compare favourably with the Higher Occupational Certificate: Immigration Officer:
  • Introduction to Australian Migration Law.
  • Australian Visa System.
  • Australian Visa System - Economic Migration.
  • Advocacy and Review.
  • Australian Visa System - Family Migration and Refugees.
  • Australian Visa System Cancellations.
  • Foundations of Ethical Practice.
  • Applied Migration Law and Case Management.

    Similarities:
    The Higher Occupational Certificate: Immigration Officer and the Australian qualification relate in terms of content, final assessment, duration and learning outcomes. Both qualifications include aspects related to application of the legislative and policy framework requirements, communication, and research, as well as balancing the interests of clients and the broader social community within the context of social justice and ethical and professional problem-solving and decision-making in line with the Code of Conduct.

    Differences:
    The element of advocacy which is included in the Australian qualification and the registration required as a Migration Agent in Australia, do not apply in South Africa. Further differences relate to aspects such as a work experience component and administration competencies related to the administration of finances, human resources and procurement which forms part of the Higher Occupational Certificate: Immigration Officer but is not included in the Australian qualification.

    Conclusion
    This South African qualification, Occupational Certificate: Immigration Officer, compares favourably with the competencies covered in the international qualifications in terms of their scope, levels and curriculum content. 

  • ARTICULATION OPTIONS 
    This qualification allows possibilities for both vertical and horizontal articulation.

    Horizontal Articulation:
  • Higher Certificate in Paralegal Practice, NQF Level 5.
  • Occupational Certificate: Data Science Practitioner, NQF Level 5.

    Vertical Articulation:
  • Diploma in Paralegal Studies, NQF Level 6. 

  • NOTES 
    Qualifying for External Assessment:
    To qualify for an external assessment, learners must provide proof of completion of all required modules by means of a statement of results and statement of work experience as well as proof of successful completion of all subjects and modules or alternative qualifications where applicable.

    Additional Legal or Physical Entry Requirements:
  • None.

    Criteria for the Accreditation of Providers:
    Accreditation of providers will be done against the criteria as reflected in the relevant curriculum on the QCTO website.

    The curriculum title and code are: Immigration Officer: 335102-000-00-00.

    Encompassed Trades:
  • None

    Assessment Quality Partner:
  • Public Sector Education and Training Authority (PSETA). 

  • LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.