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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| REGISTERED QUALIFICATION: |
| Postgraduate Diploma in Service Management in Healthcare |
| SAQA QUAL ID | QUALIFICATION TITLE | |||
| 125538 | Postgraduate Diploma in Service Management in Healthcare | |||
| ORIGINATOR | ||||
| The Independent Institute of Education (Pty) Ltd | ||||
| PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
| CHE - Council on Higher Education | HEQSF - Higher Education Qualifications Sub-framework | |||
| QUALIFICATION TYPE | FIELD | SUBFIELD | ||
| Postgraduate Diploma | Field 03 - Business, Commerce and Management Studies | Generic Management | ||
| ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
| Undefined | 120 | Not Applicable | NQF Level 08 | Regular-Provider-ELOAC |
| REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
| Registered | EXCO 0638/26 | 2026-03-10 | 2029-03-10 | |
| LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
| 2030-03-10 | 2033-03-10 | |||
| In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification does not replace any other qualification and is not replaced by any other qualification. |
| PURPOSE AND RATIONALE OF THE QUALIFICATION |
| The Postgraduate Diploma in Service Management in Healthcare serves a multifaceted purpose, addressing crucial service management needs within the healthcare industry. At its core, the qualification seeks to offer specialised knowledge and skills in service management with a specific focus on healthcare, covering diverse areas such as healthcare policy, strategic planning, and business operations.
It emphasises leadership development, preparing individuals to effectively manage various healthcare facilities and navigate the complexities of the evolving service management in the healthcare landscape. Furthermore, it focuses on promoting patient-centred care, interdisciplinary collaboration, and ethical considerations, all while encouraging applied research and innovation. Consequently, this qualification aims to produce competent and forward-thinking professionals capable of managing healthcare organisations, improving patient care, and contributing to the advancement of healthcare systems both locally and globally. Learners undertaking the qualification stand to gain a comprehensive set of knowledge, skills, and experiences of service management practices in the healthcare sector. The specialised knowledge in service management practices in healthcare and expertise in quality improvement allows learners to develop research and analytical skills, and the ability to adapt and collaborate effectively with diverse healthcare professionals. Additionally, they will be prepared for managerial roles, equipped to contribute to healthcare system enhancement, and possess a global and culturally sensitive perspective on service management in healthcare. The target market of this qualification is individuals who aspire to transition into service management-related roles in the healthcare sector and is typically characterised by professionals with clinical and/or diverse management backgrounds, who are seeking to advance their careers by taking on managerial responsibilities within the healthcare sector. The target market extends to individuals within South Africa and the broader international context, recognising the diverse landscape of healthcare and the need for skilled managers. The qualification not only equips learners for managerial roles in the healthcare sector, but also serves as a pathway for those considering studying further in the management field. Upon completion of the qualification, qualifying learners will be able to: Rationale: The development and implementation of the qualification by The IIE's School of Hospitality and Service Management stems from a strategic initiative to expand The Institute's academic influence into high-growth sectors, with a specific focus on service management. The qualification responds to identified needs within the healthcare sector, particularly in South Africa, to address a growing demand for skilled professionals capable of managing the complexities inherent in healthcare practices. The qualification aligns with the needs of the healthcare industry, as evidenced by insights from the Health and Welfare Sector Education and Training Authority (HW SETA). The industry data highlights skill gaps, hard-to-fill vacancies, and challenges in areas such as management, administration, and service delivery. The qualification is designed to fill these gaps by providing learners with the necessary knowledge and skills to excel in healthcare management roles. The qualification aims to cater to a diverse range of professionals, including those with clinical backgrounds seeking career advancement, healthcare administrators and managers, support staff in healthcare settings, recent tertiary graduates, career changers, and individuals from allied healthcare sectors. This wide-ranging target audience ensures that the qualification is accessible to those already in the field, as well as those aspiring to enter the healthcare service industry. The curriculum is shaped by evidence obtained through extensive research on recognised professional bodies and industry stakeholders, including the Health Professions Council of South Africa (HPCSA), the South African Nursing Council (SANC), and various healthcare and educational institutions. This research highlighted the need to address critical competencies for effective service management in the healthcare sector. The qualification encompasses the complexity of the evolving healthcare sector, the integration of advancing technologies, the promotion of patient-centric care, the development of strong business acumen, and a commitment to compliance and ethical considerations. These focal areas are essential for navigating the multifaceted challenges of healthcare service management in South Africa and beyond, making graduates of this qualification highly relevant and competitive in the job market. The qualification provides horizontal articulation possibilities with other postgraduate qualifications in similar fields and offers vertical articulation to a master's degree. There are currently no other qualifications with the title Postgraduate Diploma in Service Management in Healthcare registered on the Higher Education Qualifications Sub-Framework (HEQSF). Upon completion of the qualification, graduates can pursue career opportunities as: |
| LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
| Recognition of Prior Learning (RPL):
RPL at The IIE is framed by the following principles: RPL for access: The assessment seeks to recognise: The RPL Process: The RPL Procedure: The responsible person provides the candidate with: Entry Requirements: The minimum entry requirement for this qualification is: Or Or |
| RECOGNISE PREVIOUS LEARNING? |
| Y |
| QUALIFICATION RULES |
| This qualification consists of the following compulsory modules at National Qualifications Level 8, totalling 125 Credits.
Compulsory Modules, NQF Level 8, 125 Credits: |
| EXIT LEVEL OUTCOMES |
| 1. Apply service management concepts and principles to formulate service management strategies for healthcare organisations informed by global and local service delivery trends.
2. Analyse internal and external factors that influence delivery service and propose solutions to optimise efficiencies within the healthcare sector. 3. Conduct independent research on a service management research problem in the healthcare sector, under supervision, culminating in a research report. 4. Interpret financial data with precision to make informed financial decisions, ensure compliance, and identify potential financial risks and opportunities for cost optimisation and revenue growth in healthcare service management. 5. Utilise health information systems and electronic health records (EHRs) to enhance service by facilitating innovative provision of efficient and quality integrated healthcare. 6. Analyse policies, regulations and legislation that pertain to healthcare to ensure compliance and ethical practices in service management in the healthcare sector. |
| ASSOCIATED ASSESSMENT CRITERIA |
| Associated Assessment Criteria for Exit Level Outcome 1:
Associated Assessment Criteria for Exit Level Outcome 2: Associated Assessment Criteria for Exit Level Outcome 3: Associated Assessment Criteria for Exit Level Outcome 4: Associated Assessment Criteria for Exit Level Outcome 5: Associated Assessment Criteria for Exit Level Outcome 6: INTEGRATED ASSESSMENT: All the assessments are informed by a learner-centred approach used in conjunction with a constructivist learning and teaching philosophy, as outlined in the Teaching and Learning Strategy, which allows for personalised learning journeys, irrespective of the mode of provisioning. Formative Assessment: Formative assessment must be part of the assessment process: Formative assessment develops learning by offering timely feedback throughout the learning period, actively contributing to the learning and teaching process. Formative assessment is used to improve learning and to give feedback to learners on progress. The allocation and frequency of formative assessments should be reasonable, ensuring an equitable balance. A consistent and integrated assessment process across all modules is established. Additionally, learners bear the responsibility of accessing the formative feedback provided to them. Summative assessment: Summative assessments serve as a measure of learning against intended outcomes at the culmination of the learning period. Summative assessments are a formalised evaluation that is used to certify the achievement of specific educational levels. Individual summative assessments may influence decisions related to learner promotion, certification, or admission to advanced educational levels, signifying their broader implications in educational progression. Assessments: Summative assessments are an integrated assessment opportunity used to evaluate learner learning, skill acquisition and academic achievement at the end of a defined learning period. Summative assessments focus on analysing learner achievements after the completion of the learning process and are used for promotion, certification, and progression or admission to higher levels of education. Learners are only given a grade for summative assessments and not detailed feedback. Summative assessments are typically the work of individual learners, and not a group of learners. The institution utilises two broad types of summative assessment strategies to comprehensively evaluate learner learning, and the choice depends on the nature of a particular module and what would be the best fit for the purpose of assessing the required outcomes, assessments designed to be completed independently, such: Portfolios of evidence: The integrated assessment strategy makes provision for different assessment types so that all learning types are catered for. In an individual assessment, the structure of the assessment should not be such that the inability to answer one question impacts the ability to answer other questions. Lastly, a simulated exercise provides a controlled environment for students to demonstrate decision-making and leadership skills under simulated project scenarios, mirroring real-world complexities in service management in a healthcare context. |
| INTERNATIONAL COMPARABILITY |
| This qualification was compared to the following international qualifications:
Country: Australia. Institution: Monash University. Qualification title: Graduate Diploma of Health Management. Credit: 48 points Duration: One year (full-time) and two years (part-time). Entry requirements: Or Completed a Monash University Graduate Certificate in Health Management with at least a credit (60%) average. Purpose/Rationale: This qualification provides a broad framework from which to manage clinical health care systems by attention to human resource, financial, information, medico-legal, political, cultural, economic, ethical, industrial, technological and psychosocial issues. Modules: Compulsory modules: Elective modules: Exit Level Outcomes: Similarities: Differences: Country: Uganda. Institution: Uganda Management Institute. Qualification title: Postgraduate Diploma in Health Services Management and Administration. Duration: one year. Entry Requirements: Purpose/Rationale: The Postgraduate Diploma in Health Services Management and Administration aims to train and develop learners with a thorough knowledge of the legal, ethical, institutional, economic, technological and political environments of modern health services management. The qualification is designed for practicing health sector managers and aspiring health services managers who wish to gain skills needed to function effectively as managers in the broader health services context. The qualification comprises 12 compulsory modules, which participants can complete in one academic year or over a period of three years. Content/Modules: Assessment: Assesses learners by way of continuous practical exercises, course work and written examinations. Similarities: Differences: Conclusion: In conclusion, they are all similar, in that all three institutions require a prior academic qualification for admission, although the specifics vary. Each institution allows for alternative pathways to admission, such as relevant work experience or completion of specific qualifications. Furthermore, language proficiency requirements are common across all institutions, ensuring that students possess the necessary English language skills for academic success. Finally, the institutions have specified minimum academic standards, such as minimum grades or averages, for admission consideration. While all two qualifications cover foundational principles of healthcare management and research, they differ in their focus areas, elective offerings, and contextual relevance, reflecting the diverse needs and priorities of healthcare management education in different institutions and regions. |
| ARTICULATION OPTIONS |
| Horizontal Articulation:
Vertical Articulation: Diagonal Articulation: |
| MODERATION OPTIONS |
| N//A. |
| CRITERIA FOR THE REGISTRATION OF ASSESSORS |
| N/A. |
| NOTES |
| N/A. |
| LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
| NONE |
| PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: |
| This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
| 1. | The Independent Institute of Education (Pty) Ltd |
| All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |