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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

Diploma: Personal Assistant 
SAQA QUAL ID QUALIFICATION TITLE
21072  Diploma: Personal Assistant 
ORIGINATOR
Intec College 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
QCTO - Quality Council for Trades and Occupations  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Advanced Certificate  Field 03 - Business, Commerce and Management Studies  Office Administration 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  240  Level 5  NQF Level 06  Regular-Provider-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 9900/00  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2026-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
The primary purpose of the qualification is to provide qualifying learners with the skills and knowledge necessary to become a competent Personal Assistant. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
1. Learners who register for this qualification should be literate and numerate and should have passed Grade 12.

2. This qualification recognises, through the submission of portfolios of evidence, the formal / non-formal / informal prior learning which learners who register for the programme leading to the award of the qualification bring to the learning situation. 

RECOGNISE PREVIOUS LEARNING? 
Y 

QUALIFICATION RULES 
This qualification may be achieved in whole or in part through the recognition of prior learning [Regulation 8(1)(h)]. 

EXIT LEVEL OUTCOMES 
Critical Cross-field Outcomes:

1. Identify, and solve problems in which responses display that responsible decisions using critical and creative thinking have been made.

2. Collect, analyse, organise and critically evaluate information.

3. Reflect on and explore a variety of strategies to learn more effectively.

4. Communicate effectively using language skills.

5. Stimulate and develop thinking patterns involving creativity.

6. Interpret information from various sources.

7. Use technology effectively and responsibly.


Specific Outcomes:

1. Typequick or Typing II
  • The ability to type 55 words per minute.

    2. MS Office Suite
  • Knowledge of Windows, Word, PowerPoint, Excel.

    3. Secretarial Office Techniques II
    3.1 Demonstrate knowledge of setting up an office.
    3.2 Knowledge of communication in the organization is demonstrated.
    3.3 Demonstrate administrative skills.

    4. Business Communication:
    The competent learner can understand and apply the principles, concepts and strategies of communication.

    5. Organisational Behaviour
    5.1 Knowledge of organisation behaviour.
    5.2 Knowledge of theory of management.
    5.3 Knowledge of industrial phychology.

    6. Management
    6.1 List the main steps to be taken when establishing a business and the different possible forms of ownership.
    6.2 Distinguish between the major differences between profit and non-profit making undertakings.
    6.3 Provide an overview of the basic principles of management.

    7. Introduction to the Internet
  • Use the Internet as an information resource.
  • Understand and use terminology related to the Internet.

    8. One of the following:
    8.1 Accounting
    8.1.1 Interpret and create financial accounting documents.
    8.1.2 Reconcile Bank and Creditors.
    8.2 Marketing
    8.2.1 Knowledge of the marketing process is demonstrated.
    8.2.2 Describe various markets.
    8.2.3 Knowledge of the "4 Ps" is demonstrated.
    8.2.4 Knowledge of marketing management is demonstrated.
    8.3 Personnel Management
  • Knowledge of the role of the personnel manager in an organisation is demonstrated. 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Critical Cross-field Assessment:

    1. Responses show that critical and creative thinking has been used to identify and solve problems.

    2.1 Information is presented logically.
    2.2 Learner shows evidence of critical thought.

    3. Learner shows evidence of effective learning.

    4. Learner's written skills are effective, comprehensible and logical.

    5. Learner demonstrates an ability to assimilate and adapt knowledge.

    6. Information from various sources is presented in a logical and effective way.

    7.1 Learner can type using a computer Keyboard.
    7.2 Knowledge of computer packages is demonstrated.


    Specific Assessment Criteria:

    1. Typequick or Typing II
  • The ability to type 55 words per minute is demonstrated.

    2. MS Office Suite
  • Knowledge of Windows, Word, PowerPoint, Excel is demonstrated.

    3. Secretarial Office Techniques II
    3.1.1 Knowledge of ergonomics is demonstrated.
    3.1.2 The threat to office security is minimised.
    3.1.3 Filing and retrieval systems are set up.
    3.1.4 Systems to control stock and stationery are set up.
    3.1.5 A business information dossier is set up.

    3.2.1 Solutions to difficult communication situations are presented.
    3.2.2 Knowledge of business etiquette is demonstrated.
    3.2.3 Knowledge of planning, organising and presentation is presenting.

    3.3.1 Methods of payment are described.
    3.3.2 Familiarity with banking services is demonstrated.

    4. Business Communication:
  • Explain basic communication concepts and analyse a communication event.
  • Understand and apply the strategies of description, persuasion and illustration in various business texts.
  • Present numerical data in a variety of graphic forms.
  • Integrate graphic information in oral and written media.

    5. Organisational Behaviour
    5.1.1 The relationship between the individual and the work environment is critically analysed.
    5.1.2 The interrelationship between individual personality development and attitudes is described.
    5.1.3 The behavioural approach to work is described.
    5.1.4 Group behaviour is described.
    5.1.5 The link between behavioural knowledge and management effectiveness is analysed.
    5.1.6 The cognitive basis of individual behaviour is presented.
    5.1.7 Aspects of communication in the workplace are illustrated.

    5.2.1 Leadership styles are analysed.
    5.2.2 The link between leadership and group performance is analysed.
    5.2.3 The theory of managing organisational behaviour and change is presented.
    5.2.4 The effect of job design on job 'satisfaction is illustrated.

    5.3.1 Theories of needs and motivation are presented.
    5.3.2 The effects of goal setting and reinforcement are explained.
    5.3.3 The ability to promote stress management in the work environment is demonstrated.

    6. Management
    6.1 The main steps to be taken when establishing a business and the different possible forms of ownership are listed.
    6.2 The major differences between profit and non-profit making undertakings are described.
    6.3 An overview of the basic principles of management is provided.

    7. Introduction to the Internet
  • Information is searched for via the Internet and retrieved.
  • Terminology related to the Internet is understood and used.

    8. One of the following:
    8.1 Accounting
    8.1.1. Financial documents such as the following are interpreted and created:
  • the Petty Cash book
  • Bills of Exchange
  • Control Accounts
  • Annual financial statements.
    8.1.2 Bank and Creditors are reconciled.

    8.2 Marketing
    8.2.1.1 The marketing process, marketing concept and marketing environment is described.
    8.2.1.2 The marketing mix is described.
    8.2.1.3 Market segmentation is described.
    8.2.1.4 The importance of marketing strategy is explained.

    8.2.2 Consumer, buyer, industrial and service markets are described.

    8.2.3 Policy regarding product, pricing, distribution and promotion is discussed.

    8.2.4 Planning and controlling of the marketing process is demonstrated.
    8.2.4.1 Knowledge of adaptation of marketing to new trends is demonstrated.

    8.3 Personnel Management
  • Organisational structures are described.
  • Knowledge of job analysis, description and specification is demonstrated.
  • The recruitment process is described.
  • Methods of staff training and development are presented.
  • Methods of determining wages and salaries are described.
  • Issues of employee benefits, health, safety and welfare are reflected on.


    Integrated Assessment:

    1. Formal, continuous assessment takes place at the end of a module or block of knowledge. Feedback from the tutor occurs in written form.

    2. Informal, continuous assessment takes place throughout the learner's studies. Self-assessment will encourage the learner to practise self-evaluation skills. 
    		•

    INTERNATIONAL COMPARABILITY 
    Not applicable. 

    ARTICULATION OPTIONS 
    1. Articulation possibilities exist with the Institute of Administration and Commerce (IAC).

    2. The qualifications toward which the graduate may proceed are other managerial qualifications that are not specific to a particular context, and further and / or higher education qualifications. 

    MODERATION OPTIONS 
    A system of second examiners within the institution will be used, together with a system of external examination at exit levels to the qualification. Where professional or statutory bodies are involved in determining the curriculum, they will also be involved in moderation. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Our own staff will be used as assessors in a manner accommodated within the quality management system of the institution. This would also apply to outside assessors too. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2006; 2009; 2012; 2015. 

    NOTES 
    As per the SAQA decision to re-register all provider-based qualifications on the National Qualifications Framework that meet the criteria for re-registration, this qualification has been re-registered from 1 July 2018. N/A 

    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Damelin Correspondence College 
    2. Intec College 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.