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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: |
| Certificate: Public Relations and Travel Agency |
| SAQA QUAL ID | QUALIFICATION TITLE | |||
| 36013 | Certificate: Public Relations and Travel Agency | |||
| ORIGINATOR | ||||
| Durbanville College (Pty) Ltd | ||||
| PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
| CHE - Council on Higher Education | HEQSF - Higher Education Qualifications Sub-framework | |||
| QUALIFICATION TYPE | FIELD | SUBFIELD | ||
| National Certificate | Field 11 - Services | Hospitality, Tourism, Travel, Gaming and Leisure | ||
| ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
| Undefined | 122 | Level 5 | Level TBA: Pre-2009 was L5 | Regular-Provider-ELOAC |
| REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
|
Passed the End Date - Status was "Reregistered" |
SAQA 06120/18 | 2018-07-01 | 2018-12-31 | |
| LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
| 2019-12-31 | 2022-12-31 | |||
| In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification does not replace any other qualification and is not replaced by any other qualification. |
| PURPOSE AND RATIONALE OF THE QUALIFICATION |
| The purpose of the learning programme is to train the learner with the necessary knowledge and skills which will enable him/her to get employment in the tourism industry of which travel agency, tourism bureaus, wine farms and public relations are only a few careers.The travel industry is a very competitive but growing industry in South Africa. To keep up with these changing trends, relevant training in this field will definitely contribute to the regional and national goals.In the region are other institutions offering training in the tourism field. In comparison to these institutions, our course structure is unique, because we offer IATA/UFTAA as well as Galileo, Public Relations, Communication and DTS as part of the course, which forms a more complete qualification.Being a provider in tourism and tourist guide training for the past 10 years, we are very fortunate to have staff members not only with teaching experience, but also with vast practical expertise. This ensures close relations with the business sector to ensure relevant training.
Rationale for the qualification The programme was designed some years ago in conjunction with local commerce and industry. Annual meetings with the programme liaison committee are used to revise and update the content of the modules in line with current practice in the programme field. For the past two years we have also aligned the programme to technikon requirements in order for articulation of our learners to take place.A career in tourism allows for great diversity as well as specialisation. Learners are trained as technicians, technologists, managers and entrepreneurs. Primary employment sectors are: accommodation / hospitality, distribution channels, travel facilitators (eg. Travel Agents), transportation (eg. Airlines), attractions / resources and destination planning, management and coordination (eg. regional tourism organisations) and marketing. |
| LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
| No prior learning in this field is required for entrance to the qualification. Certain units, when the qualification have pre-requisite units, are covered first.
Recognition of prior learning Recognition of prior learning forms an integral part of the structure of the programmes at the College. Learners are RPL`ed for studies successfully completed at universities, technikons and state colleges as well as private colleges accredited by SAQA, CHE or a SETA.Learners who can demonstrate that they have applicable practical experience in a travel agency, good administrative, communicative and computer skills may be registered on this programme or specific applicable modules. |
| RECOGNISE PREVIOUS LEARNING? |
| Y |
| QUALIFICATION RULES |
| N/A |
| EXIT LEVEL OUTCOMES |
| Durbanville College will not attempt to develop critical cross-field and specific outcomes, but will adopt those developed by the Tourism SGB`s and published by SAQA which are relevant to this programme.
On achieving this qualification. The learner will be able to: The programmes are further enriched with the following offerings not specially addressed in TSDO5 and TSD15: Optional: Evaluation of cross-field and specific outcomes Until the whole NQ system has been finalised and implemented, the Durbanville College will, as far as internal evaluation is concerned, maintain present forms of evaluation. For approved unit standards evaluation will take place in the workplace as well as written evaluation at the College. Critical cross-field outcomes addressed in this programme: a. Work effectively with others as a member of a team / group b. Reflect on and explore a variety of strategies to learn more effectively c. Collect, analyse, organise and critically evaluate information d. Communicate effectively using virtual, mathematical, and/or language skills in the modes of oral and/or written presentation e. Identify and solve problems in which response display that responsible decisions using critical and creative thinking have been made f. Developing entrepreneurial opportunities |
| ASSOCIATED ASSESSMENT CRITERIA |
| 1. Travel practice
1.1 Air travel operations The airport The aircraft Pre-takeoff In the air Behind the scenes Terminology and abbreviations Air travel geography and IATA 3-letter codes Reservations procedures and special passengers Itinerary planning Air fares Ticketing and traffic documents International time Regional fares 1.2 IATA/UFTAA (programme prescribed) Introduction to Tourism Transportation types Accommodation Ancillary services Sales Inter-relationship between all (travel) sectors The tourism product Tourism industry terms and codes Tourism organisations and other related organisations Tourist destinations The travel agent Working in tourism Introduction to travel geography Economic and physical geography IATA and geography Planning itineraries by air Time differences Airline abbreviations, codes and definitions Aircraft and in-flight services Airport facilities and special passengers Automation Baggage International regulations Travel Guide (OAG) Air Fares and Ticketing Air fares Ticketing Billing and Settlement Plan (BSP) Stock control and security of accountable documents Introduction to tour programmes Reservation procedures The passport (and visas) Health certificates Taxes, customers and currency Travel insurance General preventive measures The Travel Information Manual (TIM) Consequence of Negligence Customer Service and Selling Skills Customer service Selling skills Reading maps South Africa Tourist regions of SA Lesotho Swaziland 1.3 Within Africa fares and ticketing Industry Organisation Industry Codes Baggage Special Category Passengers Flight Schedules Calculation of domestic fares The air ticket Other Standard Traffic Documents (STD`s) Credit cards Changes to Passenger Tickets Refunds Within Africa point-to-point fares Telephone technique Introduction to wine study 2. Tourism management Banking Location of a Tourism Business Organisation of a Tourism Business Business Documentation Cash Management and Recording Insurance Foreign Exchange Tourist Geography - South Africa Southern African Tourist Destinations and Attractions Tourist Accommodation Rail Transportation Coach Transportation Car Hire Cruising Tour Planning Tour Costing The scope and ethics of public relations The development of public relations The execution of public relations Public Relations and Communication Basic planning of a public relations programme Organisation media Working with the printer Mass media Media liaison Media releases Speech presentation Special events Examination preparation The Public Relations Research Planning Process Sources of Acquiring Data Sampling Data Instruments to Measure Research Presenting the Research Ethical Issues of Public Relations Windows Introduction to Computers Starting Windows : Mouse and Solitaire Enlarge Windows Open more than one window Menu bar Boxes in a dialog box Minimize/maximize/restore/close Scroll bar Properties of the desk top Rename a document Task bar properties Shortcuts Recycle bin Find and open documents Close documents Managing Multiple windows Add commands to start menu Explore Folders Defrag Scan Ms Word 2000 Introduction to Word Components of the editing screen Organising Word documents Screen display options Using help Moving, copying and pasting text Formatting text Paragraph-level formatting Page formatting Inserting paragraph, borders and shading Working with headers and footers Inserting bullets and numbers Inserting date, time and special symbols Inserting clip art Creating tables Finding and replacing text Spelling and grammar corrections Printing a document MS Excel 2000 Introduction to Excel Components of the editing screen Entering and editing cell information Organising your workbook Screen display options Editing worksheet columns and rows Moving, copying and pasting cell information Introduction to using formulae in Excel Spreadsheet commands and features Using spreadsheets Formulae Changing the format of cells Managing worksheets Creating charts Sorting cell information Printing workbooks 3. Customer care and communication Customer Care Professional use of the telephone Selling skills Handling customer complaints Making a public presentation Handling interpersonal conflict Business writing skills Writing a memorandum and facsimile Selling yourself - curriculum vitae and interview skills Background of GALILEO Sine on/off Encode/Decode & Full Record Timetables Availability Selling Air-segments Mandatory BF Entries Optional Fields Retrievals and Displays Cancel and Re-book Change Client Data Seating Advance Dividing Booking File Change Segment Status Queues Global Fares Print Ability Reference Information Roommaster Carmaster Clientfile Plus Integrated assessment Theory: Tests, projects, assignments and internal examinations Practicals: Public speaking, addressing the public at specific functions (eg. career evenings), class presentations (verbal end visual) and experiential learning period form part of practical evaluations. IATA/UFTAA, GALILEO and DTS Fares and Ticketing are practically assessed. Lecturer evaluation at all times, sometimes with external assistance. Resource center utilisation: Learners must include a bibliography with all projects indicating resources consulted, whether reference material of the College or another source.Experiential learning:Experiential learning is an integral part of the programme. Learners are assisted by the College to find suitable workstations. A well structured Log-book, which gets signed by the learner, employer and college lecturer, is in use to ensure control over the actual work experience gained by the learner. Projects: Group, individual and external evaluation of projects takes place. Also hands-on experience where specific projects can be generated, eg. a Public Relations campaign for the local travel agency. |
| INTERNATIONAL COMPARABILITY |
| The programme compares favourably with similar international programmes based on comparison of brochures. Learners who have worked overseas, especially in Britain, report that they are very well qualified for comparable job opportunities.The travel programme is highly comparable in that three modules (IATA/UFTAA, Galileo and BSP) are international qualifications incorporated into the programme. |
| ARTICULATION OPTIONS |
| On completion of this qualification, besides careers in the formal travel industry, learners may also be employed as Public Relations Practitioners, Receptionists, Secretaries, Private Assistants and Computer Operators. |
| MODERATION OPTIONS |
| The College subscribes to a variety of evaluation / moderation processes:
|
| CRITERIA FOR THE REGISTRATION OF ASSESSORS |
| N/A |
REREGISTRATION HISTORY |
| As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2006; 2009; 2012; 2015. |
| NOTES |
| Language of the Qualification:
Afrikaans and English |
| LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
| NONE |
| PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: |
| This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
| NONE |
| All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |