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|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|Diploma: Accommodation Operations and Services|
|SAQA QUAL ID||QUALIFICATION TITLE|
|65849||Diploma: Accommodation Operations and Services|
|City Guilds International|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority||OQSF - Occupational Qualifications Sub-framework|
|Advanced Certificate||Field 11 - Services||Hospitality, Tourism, Travel, Gaming and Leisure|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||240||Level 5||NQF Level 06||Regular-Provider-ELOAC|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification does not replace any other qualification and is not replaced by any other qualification.
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
The purpose of the qualification is to develop learners in the hospitality industry. This qualification aims to reflect the international nature of the underpinning knowledge and practical skills and activities needed for different countries or cultures.
Learners who achieve this qualification are able to:
This qualification has been designed to develop specific, advanced level skills appropriate to a person working in first level management in accommodation operations and services within the hospitality industry. It brings together the theoretical and practical elements of housekeeping and supervision and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. This qualification will help to professionalise the hospitality industry.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|It is assumed that learners have achieved the equivalent of NQF Level 4 in a formal education environment.
Recognition of Prior Learning:
The structure of this qualification makes the Recognition of Prior Learning possible. This qualification may therefore be achieved in part or completely through the recognition of prior learning, which includes formal, informal and non-formal learning and work experience. The learner should be thoroughly briefed on the mechanism to be used and support and guidance should be provided. Care should be taken that the mechanism used provides the learner with an opportunity to demonstrate competence and is not so onerous as to prevent learners from taking up the RPL option towards gaining a qualification.
If the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this qualification the appropriate credits should be assigned to the learner. Recognition of Prior Learning will be done by means of Integrated Assessment as mentioned above.
This Recognition of Prior Learning may allow:
Access to the Qualification:
|RECOGNISE PREVIOUS LEARNING?|
|This qualification is made up of a combination of learning outcomes from Fundamental, Core and Elective components, totalling 240 credits.
Fundamental 20 credits:
Core 120 credits.
Elective Minimum 100 credits.
|EXIT LEVEL OUTCOMES|
|1. Use effective communication within the workplace.
2. Use mathematics in real life situations.
3. Maintain security at work.
4. Maintain good customer care.
5. Maintain personal skills in the workplace.
6. Maintain safety at work.
7. Implement fire prevention procedures in workplace.
8. Carry out cleaning procedures.
9. Plan, prepare and organise cleaning services.
10. Describe and implement the principles of design, décor and furnishings.
11. Use appropriate processes for care of textiles.
12. Provide different types of accommodation services.
13. Plan, organise and prepare housekeeping services.
14. Control the accommodation environment.
15. Provide a range of accommodation services.
16. Plan and arrange staffing for services.
17. Implement quality control principles.
18. Manage and control the financial aspects.
19. Implement design aspects.
Critical Cross-field Outcomes:
This qualification addresses all the Critical Cross-Field Outcomes. A learner who obtains this qualification can:
|ASSOCIATED ASSESSMENT CRITERIA|
|Associated Assessment Criteria for Exit Level Outcome 1:
Associated Assessment Criteria for Exit Level Outcome 2:
Associated Assessment Criteria for Exit Level Outcome 3:
Associated Assessment Criteria for Exit Level Outcome 4:
Associated Assessment Criteria for Exit Level Outcome 5:
Associated Assessment Criteria for Exit Level Outcome 6:
Associated Assessment Criteria for Exit Level Outcome 7:
Associated Assessment Criteria for Exit Level Outcome 8:
Associated Assessment Criteria for Exit Level Outcome 9:
Associated Assessment Criteria for Exit Level Outcome 10:
Associated Assessment Criteria for Exit Level Outcome 11:
Associated Assessment Criteria for Exit Level Outcome 12:
Associated Assessment Criteria for Exit Level Outcome 13:
Associated Assessment Criteria for Exit Level Outcome 14:
Associated Assessment Criteria for Exit Level Outcome 15:
Associated Assessment Criteria for Exit Level Outcome 16:
Associated Assessment Criteria for Exit Level Outcome 17:
Associated Assessment Criteria for Exit Level Outcome 18:
Associated Assessment Criteria for Exit Level Outcome 19:
Assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever.
This qualification is comprised of the following:
There are several ways in which these can be assessed:
Assessors may be required to use different assessment methods:
These assessments can take the following forms:
Learning, teaching and assessment are inextricably interwoven. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the modules will be integrated.
Assessment of communication, language, literacy and numeracy should be integrated as far as possible with other aspects and should use practical contexts wherever possible.
Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques such as realistic working environment including real work timescales and pressures should be used to provide a context appropriate to the assessment.
During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflexive competencies.
All learners are required to complete an externally set and marked international examination in order to achieve the qualification.
Assessment should ensure that all outcomes and critical cross-field outcomes are evaluated.
|The International Vocational Qualification (IVQ) Certificate in Accommodation Operations and Services, the IVQ Diploma in Accommodation Operations and Services and the IVQ Advanced Diploma in Accommodation Operations and Services have been benchmarked against international standards and qualifications, including those of the United Kingdom, Australia, New Zealand, Spain and Hungary, in order to establish comparability to Levels of the National Qualifications Framework (NQF) of England, Wales and Northern Ireland and UK National Occupational Standards (NOS):
City & Guilds IVQ; NQF(1) Level; NOS(2):
According to the 'Rough Guide to Comparing Qualifications in the UK and Ireland' published by the National Qualifications Authority of Ireland (NQAI) and the four UK regulators (Qualifications Curriculum Authority (QCA) - now called the Office of the Qualifications and Examinations Regulator (Ofqual), the Scottish Qualifications Authority (SQA), the Qualifications, Curriculum and Assessment Authority for Wales (ACCAC) and the Council for the Curriculum, Examinations and Assessment in Northern Ireland (CCEA)), the IVQ Certificate in Accommodation Operations and Services, the IVQ Diploma in Accommodation Operations and Services and the IVQ Advanced Diploma in Accommodation Operations and Services are comparable to the following Levels:
City & Guilds IVQ; NQF; NFQ3; SCQF4:
|This qualification allows for both horizontal and vertical articulation:
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|For an applicant to register as an assessor, the applicant needs:
The assessor must have completed:
The subject matter experience of the assessor can be established by recognition of prior learning.
Assessors need to be registered with the relevant Education and Training Quality Assurance Body.
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2009; 2012; 2015.|
|As per the SAQA decision to re-register all provider-based qualifications on the National Qualifications Framework that meet the criteria for re-registration, this qualification has been re-registered from 1 July 2018. As per the SAQA decision to re-register all provider-based qualifications on the National Qualifications Framework that meet the criteria for re-registration, this qualification has been re-registered from 1 July 2018. > The IVQ Certificate in Accommodation Operations and Services, the IVQ Diploma in Accommodation Operations and Services and the IVQ Advanced Diploma in Accommodation Operations and Services must all be completed in order to obtain the Diploma in Accommodation Operations and Services, Level 5.|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.