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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: |
Further Education and Training Certificate: International Hotel Management |
SAQA QUAL ID | QUALIFICATION TITLE | |||
66990 | Further Education and Training Certificate: International Hotel Management | |||
ORIGINATOR | ||||
Damelin | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
QCTO - Quality Council for Trades and Occupations | OQSF - Occupational Qualifications Sub-framework | |||
QUALIFICATION TYPE | FIELD | SUBFIELD | ||
Further Ed and Training Cert | Field 11 - Services | Hospitality, Tourism, Travel, Gaming and Leisure | ||
ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
Undefined | 180 | Level 4 | NQF Level 04 | Regular-Provider-ELOAC |
REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
Passed the End Date - Status was "Reregistered" |
SAQA 06120/18 | 2018-07-01 | 2023-06-30 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification does not replace any other qualification and is not replaced by any other qualification. |
PURPOSE AND RATIONALE OF THE QUALIFICATION |
Purpose of the Qualification:
This qualification has been developed to equip learners, within the international hotel management industry, with skills, knowledge, abilities and a global perspective on the operations of the industry to work in a wide range of areas at entry-level. The aim of this programme is to educate learners in the fields of: Upon successful completion of the Program, it is expected that graduates will have developed: The course is ideally suited for persons wishing to pursue a General Management position in hotels and other accommodation establishments as well as specialised Hotel Management career positions. Learners acquiring the qualification will demonstrate competence at Level NQF 4 in the area of international hotel management and will learn towards a range of fundamental and core components leading to the qualification. Rationale for the Qualification: The inherent global nature of today's hospitality industry and the need for various trained professionals in the field necessitated the development of this qualification. The Certificate in International Hotel Management is designed to equip learners with a comprehensive knowledge of the hospitality industry. The qualification meets the needs of learners who wish to pursue careers in various niche markets such as Guesthouses and B&B's, Casino Hotels, Spas, Boutique Hotels, Game Lodges and the Cruise Ship Industry. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
Candidates accessing this qualification should demonstrate their ability to read, analyse and reflect on study material at least at NQF Level 3. Candidates should be able to demonstrate:
Recognition of Prior Learning: The Certificate in International Hotel Management at NQF Level 4 allows for open access and may be achieved in part or in whole through the process of Recognition of Prior Learning (RPL). Provision should be made for prior learning to be recognised if a learner is able to demonstrate competence in the knowledge, skills, values and attitudes embedded in this Qualification. Current competencies in the field of international hotel management that have been acquired by prior learning or through related practical experience will be assessed. Candidates must, at the time of application, provide proof in the form of a portfolio of evidence to substantiate prior learning. Such competencies may help gain access to the programme leading to this qualification, or advanced placement therein. |
RECOGNISE PREVIOUS LEARNING? |
Y |
QUALIFICATION RULES |
The learning programme leading to this qualification should consist of:
Fundamentals: 56 credits - includes communication in two South African languages. Core: 114 credits. Electives: 10 credits. |
EXIT LEVEL OUTCOMES |
Specific Outcomes for Fundamentals:
1. Communicate and evaluate oral text. 2. Read, analyse and respond to written texts. 3. Write for specific contexts. 4. Use mathematics for personal calculations. Specific Outcomes for Core: 5. Have a basic understanding of the security systems and procedures in a working environment. 6. Develop and implement procedures and policies to enhance customer service quality. 7. Explain and use inter- and intra personal skills when interacting with team members and customers. 8. Demonstrate a basic understanding of Health and Safety procedures. 9. Implement and monitor cleaning procedures. 10. Plan and design accommodation layout and furnishings 11. Explain the various procedures that are used for cleaning and taking care of textiles. 12. Have a good understanding of the catering and hospitality industry. 13. Demonstrate an understanding of food safety in catering. 14. Prepare healthier foods and special diets. 15. Identify and use kitchen equipment. 16. Prepare and cook food by using various techniques e.g. boiling, frying, baking. 17. Prepare cold food. 18. Understand and apply general billing procedures. 19. Understand and apply Menu compilation practices. 20. Give an explanation of the minimum hygiene requirements of the hotel, restaurant and catering industry. 21. Demonstrate an understanding of pre-service procedures. 22. Provide a table service. 23. Clean and store crockery and cutlery. 24. Use Food and Beverage service terminology effectively. 25. Provide a beverage service. 26. Spirits, liqueurs and hot beverages. 27. Understand and apply pre-arrival processes and procedures. 28. Apply correct arrival procedure. 29. Apply the correct Procedures during occupancy. 30. Explain and use the correct processes and procedures during departures. 31. Apply the correct accounting procedures. 32. Understand and apply credit and accounting control as well as banking procedures. 33. Apply and understand motivational practices. 34. Have an understanding of and apply time management techniques. 35. Explain and apply stress management techniques and methods. 36. Have a good demonstrated understanding of conflict management. 37. Explain the components and the purpose of a business plan. 38. Explain the role of human resource management in a global environment. 39. Explain the concepts of strategic management in relation within organisational management. 40. Develop and monitor financial procedures and systems. Specific Outcomes for Electives: 41. Forecast financial needs of specific projects. 42. Prepare financial records. 43. Discuss the basic concepts of Demand and Supply. 44. Understand the concepts of marketing research. 45. Prepare marketing strategies. Exit Level Outcomes: Successful candidates awarded the Certificate in International Hotel Management will be able to: Exit-level outcomes related to fundamental learning: Exit-level outcomes related to core learning: Critical Cross Field Outcomes: The programme aims to develop the SAQA critical cross-field outcomes listed below: Assessors should ensure that critical cross-field outcomes are assessed within the context of the specific outcomes. It should be ensured that learners have the competency to apply critical outcomes to his/her work or field of learning. |
ASSOCIATED ASSESSMENT CRITERIA |
Associated Assessment Criteria for Fundamentals for Exit Level Outcomes
Associated Assessment Criteria for Exit Level Outcomes 1: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Fundamentals for Exit Level Outcomes 2: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Fundamentals for Exit Level Outcomes 3: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Fundamentals for Exit Level Outcomes 4: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Exit Level Outcomes for Core: Associated Assessment Criteria for Core for Exit Level Outcomes 5: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 6: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 7: Assessors should ensure that learners demonstrate the following competencies: > Identify the basic elements of good team work. > Describe the importance of effective communication skills. > State the role of staff in promoting good customer care. Associated Assessment Criteria for Core for Exit Level Outcomes 8: Assessors should ensure that learners demonstrate the following competencies: Wear appropriate protective clothing at all times. Associated Assessment Criteria for Core for Exit Level Outcomes 9: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 10: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 11: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 12: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 13: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 14: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 15: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 16: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 17: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 18: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 19: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 20: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 21: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 22: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 23: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 24: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 25: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes26: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 27: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 28: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 29: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 30: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 31: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 32: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 33: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 34: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 35: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 36: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 37: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 38: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 39: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Core for Exit Level Outcomes 40: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Exit Level Outcomes for Elective: Associated Assessment Criteria for Exit Level Outcomes for Elective 41: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Exit Level Outcomes for Elective 42: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Exit Level Outcomes for Elective 43: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Exit Level Outcomes for Elective 44: Assessors should ensure that learners demonstrate the following competencies: Associated Assessment Criteria for Exit Level Outcomes for Elective 45: Assessors should ensure that learners demonstrate the following competencies: Integrated Assessment: Assessment of competence is done through a combination of formative and summative assessment methodologies, tools and procedures, which will not discriminate against learners in an unjust or invalid way. Formative assessment integrates theory with practice, with transfer of skills being conducted in a real or simulated workplace environment. Assessment practices are fair, transparent, valid and reliable. The purpose of assessment is to determine whether a learner has met the outcomes of the qualification in terms of theory and practice. Integrative techniques are therefore used to assess applied competence. Candidates should be required to demonstrate that they can perform the outcomes with understanding and insight. Assessment should ensure that all Exit Level Outcomes and Critical Cross-Field Outcomes are evaluated. Assessment of the Critical Cross-Field Outcomes should be integrated with the assessment of the exit level outcomes. The Critical Cross-Field Outcomes are implicit in the learning and assessment programmes are designed to extend and further reflect integration. |
INTERNATIONAL COMPARABILITY |
This qualification is designed to meet international standards as set by City and Guilds. City and Guilds is an international organization established in 1878 and operating in almost a 100 countries and partnering with 8500 centres worldwide. City and Guilds operates as an examination centre with quality assurance and assessment practices. As such standards are being set which are accepted internationally. |
ARTICULATION OPTIONS |
Access to qualifications on the same level:
Access to qualifications on a higher level: |
MODERATION OPTIONS |
CRITERIA FOR THE REGISTRATION OF ASSESSORS |
For an applicant to register as an assessor for this Qualification, the applicant should:
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REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2009; 2012; 2015. |
LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
NONE |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
NONE |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |