SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Further Education and Training Certificate: Guesthouse Management 
SAQA QUAL ID QUALIFICATION TITLE
73409  Further Education and Training Certificate: Guesthouse Management 
ORIGINATOR
Damelin Correspondence College 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  156  Level 4  NQF Level 04  Regular-Provider-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:

The specific purpose of the Qualification is to provide learners with the basic skills for starting a career in Guesthouse Management, or for starting their own guesthouse.

The qualifying learner will be empowered to successfully run a guest house. In the current socio-economic environment where entrepreneurship is encouraged and supported, this Qualification lends itself to the independence of self-employment while also contributing to economic growth and value-adding competencies within the services and hospitality industry.

Rationale:

This Qualification is targeted at distance learners who do not have access to face-to-face tuition (either through lack of mobility, lack of a Further Education and Training Certificate college in their area, or full-time work commitments). It will allow unemployed learners to enter the industry, but it also allows those that have worked in the industry for years with no formal Qualification to obtain one-without having to give up their work in order to study.

This Qualification provides an Exit Level for integration into the services and hospitality industry or for self-employment. The Qualification will provide a sound foundation to further knowledge and skills in the hospitality industry.

The Qualification prescribes an internship after the final summative assessments, rather than workplace-based training during the programme. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Candidates accessing this qualification should demonstrate their ability to read, analyze and reflect on study material at least on NQF Level 3. Candidates should be able to demonstrate:
  • Knowledge, comprehension and application of language at NQF Level 3/Grade 11 or equivalent.

    Recognition Of Prior Learning:

    The Qualification recognizes, through the submission of portfolios of evidence, the formal, non-formal and informal learning that learners have achieved that are relevant to this Qualification. Learners can be exempted up to 50% of this Qualification through proof of prior achievements at other institutions.

    Access to the Qualification:

    The following requirements are applicable:
  • Grade 11 or any NQF 3 Qualification or equivalent. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The Qualification is subject-based and consists of a Fundamental and Core component. To be awarded the Qualification, learners are required to obtain a minimum of 156 Credits as detailed below.

    Learning Components; NQF Level; Credit Allocations:

    Fundamental:
  • 1st Language Communication; NQF Level 4; 20 Credits.
  • 2nd Language Communication; NQF Level 3; 20 Credits.
  • Mathematical Literacy; NQF Level 4; 16 Credits.

    Core:
  • Management and Marketing; NQF Level 4; 20 Credits.
  • Facilities and Décor; NQF Level 4; 20 Credits.
  • Customer Relations and Service; NQF Level 4; 20 Credits.
  • Food Services; NQF Level 4; 20 Credits.
  • Small Business Management; NQF Level 4; 20 Credits.

    Total Credits (Minimum): 156. 

  • EXIT LEVEL OUTCOMES 
    The qualifying learner will be able to:
  • Communicate effectively in a first language.
  • Communicate effectively in a second language.
  • Use mathematical skills effectively in a workplace.
  • Demonstrate effective and responsible decision-making.
  • Develop a marketing and business plan for a guesthouse.
  • Decorate a guesthouse and its furnishings.
  • Manage food services, catering and customer relations for a guesthouse.
  • Manage a guest house effectively as a business.

    Outcome Statements:

    Fundamentals:

    Communicate effectively in a first and second language:

    Competence is evident when a learner can:
  • Engage in effective oral communication in the business environment.
  • Read, analyse and respond to written communication in the business environment.
  • Write effective business texts.

    Use mathematical skills effectively in the workplace:

    Competence is evident when a learner can:
  • Use mathematics to plan and control basic personal and business finances.
  • Describe the main aspects of the national and global economy.
  • Use statistics effectively in the workplace.

    Core

    Management and Marketing:

    Display management and marketing skills in a simulated environment:

    Competence is evident when a learner can:
  • Design a marketing plan showing a knowledge of tourism trends, opportunities, strengths and weaknesses of the envisaged guesthouse.
  • Design a business plan that explains a profitable and viable business proposal.
  • Show through the plans a thorough and detailed knowledge of the requirements to manage and market a guesthouse effectively from administration to operations.

    Facilities and Décor:

    Plan and select suitable interior decorating for guesthouse rooms and facilities:

    Competence is evident when a learner can:
  • Create and maintain a welcoming and comfortable environment.
  • Establish a guesthouse that is functional and easy to maintain.
  • Design a unique establishment according to cultural or personal tastes that falls within budget.

    Customer Relations and Service:

    Describe and apply skills that show industry standard customer relations and service:

    Competence is evident when a learner can:
  • Communicate and maintain the importance of exceptional service and how this relates to profitability.
  • Problem solve and manage conflict to ensure a comfortable and pleasant staff complement and guesthouse environment.
  • Develop a guest relations strategy.
  • Identify, describe and display the application of appropriate behaviour for given situations and telephone etiquette.
  • Develop effective housekeeping processes and maintain high security.

    Food Services:

    Describe and apply industry standard food services practice and requirements:

    Competence is evident when a learner can:
  • Describe and apply menu planning and budgets;
  • Show an ability to describe and apply hygiene and safety in the kitchen.
  • Show an ability to describe and execute basic skills and methods in catering.

    Small Business Management:

    Show and apply the skills required for successful small business management:

    Competence is evident when a learner can:
  • Describe and explain the primary activities, staffing, plans goals , risks and corrective measures to reduce risk within a viable business context.
  • Apply legislative requirements.
  • Identify operating elements and business functions.
  • Critically evaluate necessary personal skills, expertise and management skills.
  • Project and outline financial plan after seeking advice regarding start up costs, maintenance expenditure and profitability. 

  • ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    Assessment of competence is done through a combination of formative and summative assessment methodologies, tools and procedures, which will not discriminate against learners in an unjust or invalid way. Assessment practices are fair, transparent, valid and reliable.

    The purpose of assessment is to determine whether a learner has met the outcomes of the Qualification in terms of theory and practice. Integrative techniques are therefore used to assess applied competence. Candidates should be required to demonstrate that they can perform the outcomes with understanding and insight.

    Assessment should ensure that all Exit Level Outcomes and Critical Cross-Field Outcomes are evaluated. Assessment of the Critical Cross-Field Outcomes should be integrated with the assessment of the Exit-Level Outcomes. The Critical Cross-Field Outcomes are implicit in the learning and assessment programmes are designed to extend and further reflect integration.

    All subjects include formative assessments, comprising a range of tests, tasks and assignments. A learner's formative mark counts 40% towards the theory mark of a subject. All subjects have a final examination. The final examination counts 60% towards the theory mark of a subject. In order to achieve the Qualification, a learner must:
  • Pass all required subjects exams with at least a 40% pass mark, obtain a final mark of at least 40%.
  • Pass the internship/practical with at least 50%.

    The theory component (the formative plus examination mark) will count 80% towards the final mark, while the internship/practical will count 20% towards the final mark. 

  • INTERNATIONAL COMPARABILITY 
    This Qualification is compared to a Guest House Operations Course, Distance Learning Centre, UK and the UK Open Learning Certificate in Guest House Management.

    The Distance Learning Centre Course and UK Open Learning certificate includes similar content relating to planning the guesthouse, marketing , maintaining and operating a guesthouse, food services and administration. Where the courses differ, specific emphasis on the legalities of setting up a guesthouse is made and detail such as insurance policies for the guesthouse and employees is made in the UK open Learning Certificate. We do not offer the same level of detail though elements of business practice would cover this content. This course does not offer hygiene and safety specifically when compared to the two UK-based courses.

    Comparatively, specific reference to the English Tourism Council is made. South African Tour, our South African equivalent, also serves to regulate the standards of best practices but within a South African paradigm. The different representative bodies show the tourism trends and various legalities implicated in different countries.

    The content of the two Qualifications when compared with ours clearly indicates a parallel comparability. 

    ARTICULATION OPTIONS 
    Access to Qualifications on the same level:

    Learners who are (have been) registered for the same or another related Qualification on NQF Level 4 will be able to horizontally enter another relevant learning programme on the same level, given the rules of access have been complied with. Such learners will retain acknowledgement for relevant content that have been passed at the previous institution at the discretion of the academic board pending on the curriculum difference and could enroll for a relevant certificate level programme. 

    MODERATION OPTIONS 
  • Assessors and moderators assessing a learner or moderating the assessment of an assessor against this Qualification must be registered or approved as an assessor and/or moderator with a relevant Education and Training Quality Assurance (ETQA) Body.
  • Formative assessment will be conducted internally with internal moderation being done by registered moderators. The moderation body is the relevant Education and Training Quality Assurance (ETQA).
  • Moderation must include both internal and external moderation of assessments at exit points of the Qualification. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    For an applicant to register as an assessor for this Qualification, the applicant should:
  • Hold a relevant qualification at least on NQF Level 5.
  • Have workplace experience or teaching experience for the relevant specific outcomes.
  • Be declared competent in all the exit level outcomes of the Qualification as stipulated by South African Qualifications Authority (SAQA). 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.