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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

National Certificate: Management and Administration 
SAQA QUAL ID QUALIFICATION TITLE
84226  National Certificate: Management and Administration 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
The individual Primary or Delegated Quality Assurance Functionary for each Learning Programme recorded against this qualification is shown in the table at the end of this report.  SFAP - Sub-framework Assignment Pending 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 03 - Business, Commerce and Management Studies  Office Administration 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  129  Level 5  NQF Level 05  Regular-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 06120/18  2018-07-01  2021-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2022-06-30   2025-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
The Qualification provides the learner with a level of knowledge and competence that can be applied in a practical workplace environment, and recognition for the level of learning that he or she has achieved.

The Qualification provides the learner with the knowledge and skills that can be applied in a variety of entities as well as an understanding of their philosophy and operational requirements. It also provides a step to a higher phase of learning in governance, administration and finance, and widens the learner's opportunities for advancement.

The learner will be equipped with the primary skills to handle a variety of administrative functions within the scope of financial, contractual, information technology, economic and communication skills. This infers the ability to absorb new learning as well as being able to apply the learning to a variety of familiar and new situations.

This Certificate in Management and Administration provides an indication of the achieved level of competence of the learner and recognises valid and pertinent prior learning experiences. The Qualification therefore provides the opportunity to individual learners to achieve recognition of their learning abilities through competence testing and recognition of prior learning (RPL) to help address the skewed demographics which South Africa has inherited.

Rationale for the Qualification

The Certificate in Management and Administration NQF level 5 is the second qualification in the learning pathway in Management and Administration that starts with the FETC Management and Administration and that ends with a qualification at NQF level 7.

This qualification is ideal for the employee who has worked for many years in administration in a state department, a large business, or an SSME, and who has not had the opportunity to obtain formal skills recognition.

The range of learners includes those in a junior clerical position and extends up to supervisor level. Junior positions will typically be data entry clerks, word processors, bookkeepers, admin clerks and admin officers in Government departments. The personal assistant/secretary has the opportunity to qualify as a Management and Admin specialist. These learners can also advance their careers in the Chartered Secretarial stream.

The qualification is broad-based and does not focus on a single business skill but the common theme involves administration and management. The need for knowledge of and competencies in management is growing in importance worldwide and there are no other similar qualifications currently available. The wide range of skills included in this qualification gives the learner a holistic understanding of the operational environment in which management and administration personnel operate, as well as a variety of clerical skills, and provides the industry and its clients with fundamentally competent professionals.

There is sufficient demand for this qualification in Management and Admin from within communities, state departments, companies, and SSMEs. Examples of this are learners in communities who have passed and are able to run the accounts for spaza shops, NGOs, taxi owners, young entrepreneurs etc. Employers are continually looking for qualified, skilled and "committed" staff.

Administration skills developed in this learning path would have a bias towards management and administration; however the training should be such that individuals can apply the learning in businesses and organisations, including the state, where the solutions are based on a variety of other areas of knowledge or technologies.

Personnel who are developed through this qualification also develop entrepreneurial, financial and marketing skills. Such expertise is becoming increasingly necessary in the South African economy in order to develop people who are able to create business opportunities and unlock latent value.

The Certificate is designed to also meet the needs of learners who are already employed and involved in the organisational office environment. Additionally, however, it will also meet the needs and aspirations of the youth and unemployed who wish to pursue a career in business administration and associated fields, or in other fields where this learning may be useful. This includes adult learners who want to enter the sector or develop their careers in one or more of the related learning areas. Since the Certificate is part of a learning pathway, it will allow mobility to persons operating at any level in the field.

The qualification provides learners with a consolidated grounding in the field of management and business administration. This will enable them to understand the South African and global business management and administration arena and will underpin their ability to use this learning in various business environments. The development of competence in this field will lead to better service delivery, company longevity, and the promotion of wealth and job creation.

This qualification recognises the fact that knowledge and the application of organisational management and administration is a business imperative, necessary for the success of any organisation, both strategically and operationally. This National Certificate in Management and Administration is thus designed to enable individuals to develop their theoretical competencies and the practical skills to operate effectively in the field of their choosing.

The impact of the qualification on society and the economy is reflected in the multiple job roles and careers that can stem from the qualification, including self-employment opportunities, job creation opportunities and the development of, or entry to, learners who are employed within the private or public sector. It can further stimulate and support skills development in the SMME sector.

This qualification is also ideal for the development of a number of learnerships leading to the attainment of the qualification and so to improved career opportunities for employed and unemployed learners.

For an unemployed learner, the qualification will add value to the qualifying learner's employability. The employed learner will be able to apply his or her newly acquired knowledge to the job, which enhances confidence and abilities. There is also the added value of requiring learners to study subjects that they may not otherwise have tackled.

There is a burgeoning need for qualified personnel in Management and Administration in South Africa and this qualification addresses this shortfall, thus benefiting the economy. This can be either through qualified learners entering the market as entrepreneurs able to run their own businesses, or as employees in NGOs, the corporate world, state departments or parastatal organisations. As such, they become wage and salary earners, thus contributing to the economy. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that learners are competent in:
  • Communication at NQF Level 4
  • Mathematical Literacy at NQF Level 4
  • Accounting at NQF Level 4

    Recognition of Prior Learning (RPL)

    The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learner and Assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the Qualification and the associated Unit Standards. Recognition of Prior Learning will be done by means of an Integrated Assessment as mentioned in the previous paragraph.

    This Recognition of Prior Learning may allow for:
  • Accelerated access to further learning at this or higher levels on the NQF
  • Gaining of credits towards a unit standard in this Qualification
  • Obtaining this Qualification in whole or in part.

    All assessment techniques and tools that are available for use to assess learners who have accessed this qualification can be used for RPL purposes. Learner and assessor should jointly decide on how RPL will be done and in what ways competence in the outcomes of the qualification and/or the unit standards will be demonstrated.

    All Recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    Level, credits, minimum credits required at specific level and learning components assigned to the Qualification

    Fundamental learning component
    Information Systems: 25 credits
    Communication: 25 credits

    Total: 50 credits

    Core learning component
    Commercial Law: 15 credits
    Financial Accounting 1: 18 credits
    Governance: 17 credits

    Total: 50 credits

    Elective learning component
    Office administration: 40 credits
    Interpreting financial accounts: 12 credits
    Economics: 17 credits

    Total: 69 credits
    Min: 29

    In the Elective Component, a minimum of 29 must be chosen.

    Total: 129

    Minimum: 129 credits

    The fundamental and core component are compulsory while the learner must choose elective components that suit him/her to the value of 29 credits. These electives will depend on the direction of further learning to be embarked upon and/or the job requirements of the learner's present position. 

    EXIT LEVEL OUTCOMES 
    Fundamental learning component (Total: 50 credits)
    Information systems (25 credits)
    Macro descriptor: Understand the principles and applications of Information and Communications Technology (ICT)

    Exit Level Outcomes:

    1. Demonstrate a working knowledge of computers and elementary networks.

    2. Explain criteria for consideration prior to the computerisation of business processes, including hardware and software selection.

    3. Demonstrate the ability to use office application software.
    Range statement: word processing, spreadsheets, presentations and databases.

    4. Apply best practice relating to hardware and software security and associated risk mitigation.

    Communication (25 credits)
    Macro-descriptor: Understand and apply the principles, concepts and strategies of communication.

    1. Explain basic communication concepts and analyse communication processes.
    Range statement: Verbal, written, advertising, publication, electronic medium.

    2. Explain the issues involved in the focus of media communication.

    3. Apply the strategies of description, persuasion and illustration in a variety of workplace contexts.

    4. Present data in a variety of graphical forms.
    Range statement: Use of spreadsheet packages is encouraged.

    5. Produce a variety of business texts.

    Core learning component (Total: 50 credits)
    Commercial Law (15 credits)
    Macro descriptor: Understand and demonstrate the sources of law and transactions that affect business entities.

    1. Demonstrate a knowledge of the nature, sources and classification of the law which affect business relationships together with the means by which law is enforced through the judicial system.

    2. Distinguish between the different forms of business entities from a legal point of view.
    Range statement: Sole trader, partnership, close corporation, company and other incorporated bodies.

    3. Demonstrate a detailed understanding of the law of contract.
    Range statement: Contracts for purchase and sale, letting and hiring, lease and suretyship, transfer and acquisition of ownership, restraint of trade, Credit Agreements Act.

    4. Demonstrate a knowledge of the law of agency as it affects companies, close corporations, partnerships and third parties.

    5. Explain the law of negotiable instruments.
    Range statement: cheques, bills of exchange, promissory notes, bankers' credits and bills of lading.

    6. Demonstrate a working knowledge of other applicable commercial law.
    Range statement: Law of partnership, law of delict, law of insurance, law of insolvency excepting the provisions of the Companies Act regarding liquidations and judicial management.

    Financial Accounting 1 (18 credits)
    Macro-descriptor: Understand and apply the basic principles of bookkeeping and accounting to the preparation of a simple set of accounting records.

    1. Outline the framework for the preparation and presentation of financial statements.

    2. Use the double-entry system of bookkeeping.

    3. Explain basic concepts in the valuation of assets.

    4. Correctly account for liabilities, revenue and expenses.

    Governance (17 credits)
    Macro-descriptor: Understand and apply the basic principles of corporate governance.

    1. Explain the concept of governance.

    2. Outline statutory law relating to business entities.
    Range statement: Sole trader, partnership, close corporation, company.

    3. Explain and point out the relevance of the concept of ethics as related to business entities.

    4. Explain the concept of sustainable business and administration practice.

    Elective learning component (Total: 69 credits)
    Learners to choose learning components to the value of 29 credits (minimum).
    Office administration (40 credits)
    Macro-descriptor: Carry out the office administration functions that support sound governance of a business entity.

    1. Execute monthly statutory returns effectively.
    Range statement: VAT, UIF, Tax, etc.

    2. Effect registration for employee benefits.
    Range statement: UIF, Provident Fund, Medical Aid, etc.

    3. Design and implement an appropriate document management system within an organisation or office.

    4. Demonstrate a range of advanced office skills.

    5. Execute event and function management efficiently.

    6. Act as the PR face of the CEO.

    7. Oversee the development (mentor) of admin personnel within an organisation.

    8. Administer the HR function of an organisation in the absence of an HR organisation.

    Interpreting financial accounts (12 credits)
    Macro-descriptor: Analyse and interpret simple financial statements of account both qualitatively and quantitatively.

    1. Meet the accounting requirements relating to equity of various types of business entities.
    Range statement: sole proprietors, partnerships, close corporations and non-profit organisations.

    2. Analyse and interpret simple financial statements.

    3. Perform quantitative techniques and interpret basic business calculations relating to accounting and the analysis and interpretation of financial statements of various types of business entities.
    Range statement: sole proprietors, partnerships, close corporations and non-profit organisations.

    Economics (17 credits)
    Macro-descriptor: Demonstrate an understanding of economic principles in the South African context.

    1. Explain the monetary policy followed by the Reserve Bank.

    2. Give an account of the market mechanism.

    3. Explain the concept of "balance of trade".

    4. Outline the principles governing the accounting system followed by the state. 

    ASSOCIATED ASSESSMENT CRITERIA 
    Fundamental learning component (Total: 50 credits)

    Information systems (25 credits)
    Macro descriptor: Understand the principles and applications of Information and Communications Technology (ICT).

    Exit level 1:
  • The basic components of a personal computer (PC) are identified and a demonstration is given of the purpose of each.
  • A demonstration is given of a basic ability to use the facilities contained in a PC's operating system.
  • An explanation is given of the purpose and functioning of a simple local area network (LAN).
  • An explanation is given of how the application of simple local area networks are used to address business needs.

    Exit level 2:
  • A business needs analysis is undertaken to determine whether or not a particular business process should be computerised.
  • A selection process, using analysis techniques such as weighting and reference checking, is demonstrated to determine the best hardware options and/or software solutions for the computerisation of business processes.
  • A demonstration is given to show a basic knowledge of the implementation of a computerised business process.

    Exit level 3:
  • An explanation is given to show the functional differences and uses of various office application software packages.
  • Business documents are drafted using a word processing package.
    Range statement: memorandum, report, letter, invoice, tabular data.
  • Business calculations are performed using a spreadsheet package.
    Range statement: data analysis, linked spreadsheets, charts, graphs.
  • A simple presentation "slide show" is created using a presentations package.
    Range statement: at least 6 slides, using text, image and graphical data presentation.
  • Business information is collated using a database package.
    Range statement: MS Access or a database package that is equivalent.
  • E-mail and web browsing software are used effectively in a business environment.

    Exit level 4:
  • Files and folders are properly managed and secured using passwords to ensure ease of retrieval and security techniques.
    Range statement: Folder structure, naming conventions and file types are included.
  • Basic information security procedures are demonstrated using different media and a discussion is presented on the advantages of each.
    Range statement: Diskettes, memory sticks, tapes, back-ups to file servers.
  • Best practices for hardware and software security are implemented in a business environment.
    Range statement: Passwords, access control, change control, off-site storage and disaster recovery.

    Communication (25 credits)
    Macro-descriptor: Understand and apply the principles, concepts and strategies of communication.

    Exit level 1:
  • A variety of communication media are utilised effectively in the commercial environment.
  • An analysis is undertaken to measure the success or otherwise of a specific communication process/event.
    Range statement: communication process, communication concepts, barriers to communication.
  • The follow-up strategies required following an analysis of a communication strategy are designed to improve the strategy.

    Exit level 2:
  • An explanation is given of how inter-cultural differences are determined and taken into account for a specific communication process/event.
  • An explanation is given of how organisational differences within a business entity are determined and taken into account for a specific communication process/event.
  • An outline is given showing the various communication methods and procedures available in a commercial context.

    Exit level 3:
  • An outline is given of the different formats of communication media, as well as their intended uses and target audiences.
  • Three different formats of communication are applied in appropriate workplace situations.
  • The content of each communication format is analysed for effectiveness.

    Exit level 4:
  • Numerical data are prepared and presented in tabular, chart and graph formats.
    Range statement: graph format will include bar, column, pie charts, scatter diagrams and distribution curves.
  • Graphic information is integrated into oral and written media.
  • An evaluation is presented of the efficacy of devices used in written and oral presentations.

    Exit level 5:
  • Written communication, including the organisation of information therein is formatted, drafted and edited.
  • An explanation is given of the style of business communication together with the content and tonal criteria.
  • The techniques required for specific media are applied correctly.
    Range statement: facsimiles, telegrams, telexes, messages, memoranda, reports, letters, advertisements, press releases.

    Core learning component (Total: 50 credits)

    Commercial Law (15 credits)
    Macro descriptor: Understand and demonstrate the sources of law and transactions that affect business entities.

    Exit level 1:
  • The sources of law are outlined to show an understanding of how South African law has been and continues to be derived.
    Range statement: Roman Dutch and English law, statute law, case law and common law.
  • The nature of the law is explained to demonstrate its purpose within the commercial world.
  • The functions of the Constitutional Court, Supreme Court of Appeal, High Courts and Magistrate's Courts are explained to demonstrate the roles of each court.

    Exit level 2:
  • An explanation is provided of the legal rights pertaining to each form of business entity.
  • Contrasts are drawn between the legal rights of the entities listed in the range statement given above.
  • Contrasts are drawn between each of the business entities regarding their formation, how they function and their liabilities, to explain their relationships from a legal perspective.

    Exit level 3:
  • An outline is provided for each of the requirements of a valid contract.
    Range statement: Contractual capacity of parties, offer and acceptance, unenforceable and illegal contracts, performance, breach and remedies for injured parties, effect of death and insolvency.
  • An explanation is given regarding the form and application of contract.
    Range statement: oral and written contracts, terms and representation, misrepresentation and mistake, enforceability.
  • A description is given of the requirements for specific types of business contracts.
    Range statement: Purchase and sale, letting and hiring, leases and suretyship, transfer and acquisition of ownership.

    Exit level 4:
  • The basic principles of the law of agency are enumerated to show how a person or corporate body is appointed as an agent.
  • An outline is given of the relationship between a principal and his/her agent together with the powers and duties of each party.

    Exit level 5:
  • An explanation is provided of the effect and application of the law relating to the use of negotiable instruments.

    Exit level 6:
  • An explanation is given of the principles of other aspects of commercial legislation commonly applied in business situations.

    Financial Accounting 1 (18 credits)
    Macro-descriptor: Understand and apply the basic principles of bookkeeping and accounting to the preparation of a simple set of accounting records.

    Exit level 1:
  • An explanation is given of the purposes of accounting.
  • The accounting principles are applied in the preparation of financial statements.
  • The needs of users of financial statements are taken into account in the presentation of financial statements.

    Exit level 2:
  • An explanation is given of the accounting equation together with its background and history.
  • Debits and credits are correctly positioned in the prime books of entry.
  • Journal entries are prepared and posted to the appropriate ledger accounts.
  • A trial balance is prepared from the ledger.
  • Adjusting, correcting and closing entries are prepared for the final accounts.
  • An income statement, balance sheet and statement of changes in equity are prepared from the trial balance.

    Exit level 3:
  • The accounting requirements for the disposal of non-current assets are illustrated in the appropriate books of entry.
    Range statement: The concept of cost, basic methods and calculation of depreciation.
  • The differentiated methods of valuation of inventories are illustrated using FIFO, weighted average and specific cost (taking into account the distinction between valuation at the lower of cost or net realisable value).
  • The value of accounts receivable is taken into account in the completion of financial statements.
  • The distinction is made between cash and bank; and a reconciliation statement is prepared of the bank account(s).

    Exit level 4:
  • An examination is undertaken of the differences between non-current and current liabilities.
  • A reconciliation statement is correctly prepared of creditors' account(s).
  • The methods of accounting for prepayments and accruals are reflected in the appropriate books of entry and financial statements.

    Governance (17 credits)
    Macro-descriptor: Understand and apply the basic principles of corporate governance.

    Exit level 1:
  • A definition is provided to explain the concept of governance.
  • The application of governance best-practice is demonstrated within the organisation.

    Exit level 2:
  • An enumeration is given of the provisions of statutory law relating to the different forms of business entity.
    Range statement: Companies Act, Close Corporation Act, Insider Trading Act, Financial Services Act.
  • An outline is given to show the provisions of statutory law which require compliance by business entities.

    Exit level 3:
  • A definition is given which explains the concept of "ethics" relating to business entities.
  • The relevance of the principle of "ethics" is explained with reference to the business enterprise.
  • The consequences are elucidated for an organisation which ignores or disregards ethical principles.

    Exit level 4:
  • The concept of business sustainability is defined to support decision making.
  • A demonstration is given of how the application of the principles of sustainable business and administration practice will ensure the long-term survival and viability of the business enterprise.

    Elective learning component (Total: 69 credits)
    Learners to choose learning components to the value of 29 credits (minimum).

    Office administration (40 credits)
    Macro-descriptor: Carry out the office administration functions that support sound management of a business entity.

    Exit level 1:
  • Legal requirements in respect of monthly statutory returns are outlined with a view to prompt compliance.
  • Monthly statutory returns are filled out correctly and submitted to the relevant authorities promptly.

    Exit level 2:
  • Legal requirements in respect of registration for employee benefits are outlined with a view to prompt compliance.
  • Requirements for registration for employee benefits are met promptly and completely.

    Exit level 3:
  • The requirements of the organisation in respect of the management of documentation are analysed to optimise efficiency and security.
  • A system for managing documentation is designed to support the smooth flow of information within the organisation and between the organisation and its public.
  • A system for managing documentation is implemented in a way that optimises the deployment of available resources.

    Exit level 4:
  • Hardware and software is used competently to ensure the smooth functioning of the office.
    Range statement: Any combination of appropriate hardware, operating system and suite of office applications.
  • Communications are prepared competently to ensure the smooth functioning of the organisation.
  • Meetings are arranged promptly in harmony with the required meeting procedures.

    Exit level 5:
  • Necessary arrangements for events and functions are made timeously and competently.
  • Arrangements for events and functions are made in harmony with budgetary constraints.
  • Arrangements for events and functions are made that are suited to the purposes served by these occasions.
  • Arrangements for events and functions are communicated to all intended attendees timeously and in the appropriate format.

    Exit level 6:
  • Such public relations functions are performed as are appropriate to the requirements of the organisation in the absence of an established PR department.
  • Media liaison is conducted to facilitate communication between the office of the CEO and the organisation's public.

    Exit level 7:
  • New members of the administrative staff are trained with a view to capacity building within the organisation.
  • The work of administrative staff is overseen with a view to minimising errors and maximising staff deployment.

    Exit level 8:
  • Files containing staff members' profiles and employment histories are kept up-to-date for the efficient handling of the HR function within the organisation.
  • Complaints, grievances and workplace conflicts are handled correctly with reference to relevant legislation.

    Interpreting financial accounts (12 credits)
    Macro-descriptor: Analyse and interpret simple financial statements of account both qualitatively and quantitatively.

    Exit level 1:
  • Accounting procedures are demonstrated for equity.
  • Financial statements are prepared from formal or incomplete records.

    Exit level 2:
  • Ratios and percentages are utilised to calculate indicators which indicate the financial health of the organisation.
    Range statement: Activity, profitability, liquidity, gearing and capital ratios.

    Exit level 3:
  • Applicable calculations are performed to analyse and interpret financial statements of an organisation
    Range statement: Simple and compound interest, depreciation, loan repayments, the time value of money, budgets, projections and discounted cash flow.
  • Financial information is interpreted and applied to the relevant business decision-making processes
    Range statement: Simple and compound interest, depreciation, loan repayments, the time value of money, budgets, projections and discounted cash flow.
  • The use of quantitative techniques and the interpretation of basic business financial calculations is demonstrated to reveal an overall knowledge of statistics and probability theory.

    Economics (17 credits)
    Macro-descriptor: Demonstrate an understanding of economic principles in the South African context.

    Exit level 1:
  • An explanation is given of the use and function of standard economic reports.
  • An explanation is given of the factors which influence movements (increases or reductions) in the repo rate.
  • The consequences of movements in the repo rate are discussed to show their effects on businesses and consumers.

    Exit level 2:
  • The laws governing supply and demand are outlined in terms of their influence in determining market prices.
  • An explanation is given of the cause and effect of the movements of the Johannesburg Securities Exchange and other financial markets.

    Exit level 3:
  • A description is given of the components that make up the balance of trade.
  • A demonstration is given to show the effects that variations in the foreign exchange rates have on the country's balance of trade.
  • An explanation is provided on the concept of "balance of payments".
  • An enumeration is made on the conditions for and consequences of a surplus or a deficit in the "balance of trade".

    Exit level 4:
  • A description and analysis is given of the basic concepts and principles which explain Government's economic activities.
  • The sources of government revenue are identified regarding direct and indirect taxation.
  • An enumeration is provided of the various forms of Government expenditure.
  • An explanation is given showing the implications of the national budget policies on the economy of the country.

    Integrated Assessment

    The Qualification and its associated assessment criteria have been designed so that assessment is fully integrated into the body of the learning. The learner must, in an authentic setting:
  • Demonstrate competence by means of the practical application of the embedded knowledge in a manner that meets the required performance standards,
  • Illustrate a clear understanding of the concepts, theory and principles that underpin the practical action taken by means of explanation or examination.

    The emphasis throughout the Qualification is a continuous formative mode of assessment. This involves a range of assessment tools, which will include a degree of self and peer assessment. The varied nature of the required learning programmes will make a single summative assessment virtually impossible. It does not discount, however, a number of appropriate summative assessments being planned at specific times, by assessor and learner jointly, throughout the learning process.

    The assessments are designed to indicate not only the knowledge gaps and skills deficits of the learner, but also highlight the learner's strengths and weaknesses related to the other elements of applied competence, namely:
  • Information processing and the power of analysis
  • Problem solving and a decision making capacity
  • Communication skills.

    Appropriate coaching methods and training interventions will therefore become apparent.
    The assessment process is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA related to the SETA in question. 

  • INTERNATIONAL COMPARABILITY 
    The Certificate in Management and Administration compares exactly with the Foundation Programme ICSA in the following countries: United Kingdom, New Zealand, Australia, Singapore, Malawi, Canada, Nigeria, Kenya, Botswana, Swaziland, India, Ghana.

    The Exit Level Outcomes and Associated Assessment Criteria formulated above are based on the requirements for the qualification applicable in each of the above-mentioned countries. The degree of difficulty and notional learning time are comparable to that of the course as presented in each of the above-mentioned countries. 

    ARTICULATION OPTIONS 
    This qualification is the first step in a qualification-set from NQF Level 5 to NQF Level 7. There is direct articulation of this qualification with the diploma that follows namely:
  • National Diploma in Management and Administration NQF Level 5

    There would also be articulation with a B.Comm Degree depending upon the admission requirements of the provider institution. 

  • MODERATION OPTIONS 
    The assessment of the learner's competence, and moderation thereof, has been borne in mind in the compilation of this Qualification. In particular the following apply:
  • Anyone assessing a learner, or moderating the assessment of a learner, against this Qualification must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the policies and guidelines for assessment and moderation of that ETQA, in terms of agreements reached around assessment and moderation between various ETQAs (including professional bodies), and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at all exit points of the Qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual exit-level outcomes as well as the integrated competence described in the Qualification. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Candidates should:
  • Be registered as an assessor with the relevant ETQA
  • Be in possession of a qualification in Administration or Management at NQF Level 6 or above. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    LP ID Learning Programme Title Originator Pre-2009
    NQF Level
    NQF Level Min Credits Learning Prog End Date Quality
    Assurance
    Functionary
    NQF Sub-Framework
    84186  Higher Certificate in Business Administration  TSIBA Education NPC  Not Applicable  NQF Level 05  130     CHE  HEQSF 
    49126  National Certificate: Management and Administration  Generic Provider - Field 03  Level 5  Level N/A: Pre-2009 was L5  129     SERVICES  OQSF 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THESE LEARNING PROGRAMMES: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    LP ID Learning Programme Title Accredited Provider
    84186  Higher Certificate in Business Administration  Tsiba Education - Mupine  



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