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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage and organise groups 
SAQA US ID UNIT STANDARD TITLE
262320  Manage and organise groups 
ORIGINATOR
Task Team - Adventure Based Learning 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is aimed at individuals responsible for the management, organising and motivation of members of a group to establish effective group cohesion to achieve overall group objectives.

Persons credited with this unit standard will be able to:
  • Organise members of a group and the group as a unit.
  • Manage the functions, expectations and performance of a group.
  • Motivate the members of a group and the group as a unit.
  • Develop channels of communication with and within a group.
  • Resolve problems arising with and within a group. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner is competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Organise members of a group and the group as a unit. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Logistical preparations are completed according to specified criteria and organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Requirements could include travel, accommodation, food and medical requirements, financial, clothing and personal items and preparation; which may relate to family, colleagues and clients.
     

    ASSESSMENT CRITERION 2 
    Members of the group are received, introduced and welcomed on arrival. 
    ASSESSMENT CRITERION RANGE 
    Arrival organisation could include administration, registration, completion of indemnity forms, orientation and special clothing and equipment requirements.
     

    ASSESSMENT CRITERION 3 
    Safety, rules and codes of conduct, are communicated to the group so as to ensure their actions contribute to the maintenance of the physical, mental and emotional well-being of the group. 
    ASSESSMENT CRITERION RANGE 
    Related issues could include quality, results to be delivered, methods to be used and/or avoided, rules and conditions, safety requirements and time limits.
     

    ASSESSMENT CRITERION 4 
    A needs analysis is performed on individuals, and the group as a whole. 

    ASSESSMENT CRITERION 5 
    Resources are discussed and made available as and when required in order to facilitate successful completion of the tasks. 

    SPECIFIC OUTCOME 2 
    Manage the functions, expectations and performance of a group. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The expectations of individuals and the group are determined and linked to the activities to be undertaken so that individuals understand the purpose of activities and how their needs are being met through them. 

    ASSESSMENT CRITERION 2 
    Functions to be completed by a group are explained and monitored to ensure that the group is able to reach set objectives. 

    ASSESSMENT CRITERION 3 
    Leaders and individuals requiring support are identified within a group through monitoring and observation. 

    ASSESSMENT CRITERION 4 
    Diverse needs are identified and responded to in a positive manner. 

    ASSESSMENT CRITERION 5 
    Group cohesion is developed through tasks, projects and activities; which require communication and co-operation. 

    ASSESSMENT CRITERION 6 
    The ability of the team to achieve tasks is assessed and related issues agreed upon. 
    ASSESSMENT CRITERION RANGE 
    includes but is not limited to:
  • Quality, results to be delivered, methods to be used and/or avoided, rules and conditions, safety requirements and time limits.
     
    		•

    SPECIFIC OUTCOME 3 
    Motivate the members of a group and the group as a unit. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Individuals are encouraged to demonstrate initiative and leadership. 

    ASSESSMENT CRITERION 2 
    Respect is shown for attempts toward completion even if unsuccessful. 

    ASSESSMENT CRITERION 3 
    Group and individual needs are maintained by addressing imbalances. 

    ASSESSMENT CRITERION 4 
    Anti-social behaviour is addressed in advance of commencement and monitored throughout the activities. 

    ASSESSMENT CRITERION 5 
    Activities and level of difficulty are evaluated, in order to ensure appropriateness for achieving objectives. 

    ASSESSMENT CRITERION 6 
    Motivational principles are applied to maintain group cohesion and enthusiasm. 

    ASSESSMENT CRITERION 7 
    Rewards for participation are outlined to group members. 

    SPECIFIC OUTCOME 4 
    Develop channels of communication with and within a group. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A safe and discrete communication channel is created for confidential discussion. Between participants and the group leader. 

    ASSESSMENT CRITERION 2 
    A sense of trust, openness, fair play and honesty is developed as soon as possible. 

    ASSESSMENT CRITERION 3 
    Humour is used in an appropriate manner and time. 

    ASSESSMENT CRITERION 4 
    Observations are shared on a regular basis with the group and progress towards targets discussed in a positive manner. 

    ASSESSMENT CRITERION 5 
    Informal and formal situations are developed for communication between and with group members. 

    SPECIFIC OUTCOME 5 
    Resolve problems arising with and within a group. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Norms, standards and "ground rules" are clearly communicated and applied fairly and consistently. 

    ASSESSMENT CRITERION 2 
    Group norms are allowed to develop organically, but simultaneously monitored and applied to each situation. 

    ASSESSMENT CRITERION 3 
    The stages in group development and group dynamics are recognised and used to develop group cohesion and avoid negative behaviour and attitudes. 

    ASSESSMENT CRITERION 4 
    Attitudes, both negative and positive, of individual members are addressed in an appropriate, ethical and fair manner. 

    ASSESSMENT CRITERION 5 
    Technical and/or practical problems are addressed adequately, appropriately and timeously. 

    ASSESSMENT CRITERION 6 
    Personal and group issues are dealt with sensitively and appropriately using appropriate techniques. 
    ASSESSMENT CRITERION RANGE 
    Includes but is not limited to:
  • Negotiation, conflict resolution and motivational techniques.
     
    		•

    ASSESSMENT CRITERION 7 
    Physical safety issues are dealt with immediately and with due regard for all involved. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • External moderation of assessment will be conducted by the relevant ETQA at its discretion according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Relevant management skills.
  • Organisational and logistical abilities.
  • Relevant aspects of group and team dynamics.
  • Relevant conflict resolution skills.
  • Motivational techniques.
  • Appropriate knowledge pertaining to improvisation.
  • Relevant communication skills. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem solving is demonstrated when dealing with differing needs of individuals and responding to such in a positive manner. 

    UNIT STANDARD CCFO WORKING 
    Teamwork is promoted through tasks, projects and activities, which require communication and co-operation. 

    UNIT STANDARD CCFO COLLECTING 
    Information evaluation is promoted by introducing self-evaluation methods for the group to use freely. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communication is developed in informal and formal situations between and with group members. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65569   Further Education and Training Certificate: Adventure Based Learning  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  71549   Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.