SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Further Education and Training Certificate: Small Business Advising (Information Support) 
SAQA QUAL ID QUALIFICATION TITLE
48883  Further Education and Training Certificate: Small Business Advising (Information Support) 
ORIGINATOR
SGB Entrepreneurship & Small Business Development 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
SERVICES - Services Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 03 - Business, Commerce and Management Studies  Generic Management 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  120  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
The purpose of this Qualification is to develop learner competence in performing Small Business Advising Information Support. The Qualification is for any individual who is or wishes to be involved in the Small Business Advising industry.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their job. This Qualification is intended to enhance the provision of entry-level service within the Small Business Advising industry. Learners obtaining this Qualification will be able to advance the interests of their employers via their interaction with the public who come into contact with the organisation.

It will provide the broad knowledge; skills and values needed in the Small Business Advising industry and will facilitate access to, and mobility and progression within, education and training and to progress along a learning path for learners who:
  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
  • Have worked in the Business Advising industry for many years, but have no formal Qualification in this area.
  • Wish to extend their range of skills and knowledge of the industry so that they can become competent workers in the Business Advising industry.

    The Unit Standards included in the Qualification are intended as building blocks for the further development of skills that will make the learner a more fulfilled, informed and efficient Small Business Advisor. The knowledge and skills acquired by the learner will also enable him/her to operate in the general Business Advisory sector as well. The Qualification will also lead to a more defined Business Advising learning path at more complex NQF levels. It focuses on the skills, knowledge, values and attitudes required to progress further. The intention is:
  • To promote the development of knowledge, skills and values that are required in the Business Advising industry.
  • To release the potential of people, in order for them to grow and develop.
  • To provide opportunities for people to advance their knowledge and skills so enabling them to move up the career path in Business Advising.

    Learners completing this Qualification could follow a career in:
  • Direct Sales.
  • Sales Representing.
  • Accounting and Bookkeeping.
  • Financial Advising.
  • Business Administration.
  • Human Resources.
  • Systems and Resources Operations.
  • Quality Control.
  • Small Business Advising.
  • Training and Development for Small Businesses.
  • Marketing for Small Businesses.
  • Computing and Information Processing.
  • Entrepreneurship.

    Rationale of the Qualification

    The Further Education and Training Certificate in Small Business Advising (Information Support) NQF Level 4 is designed to meet the needs of learners who are already involved in the field of business and who now wish to pursue a career in the Business Advising Industry, particularly with regard to small businesses. The Business Advising Industry is an essential industry and by its very nature is assured of a constant supply of customers, as people in business and those wishing to start a business require advice on how to start up businesses or what to do to make the business more profitable and viable. This is particularly so for the small business sector. The advice needs to be specific, professional and related to the real needs of the business and this in turn creates the need for well-trained, professional, knowledgeable and skilled business advisors at all levels. This means there is a need to develop career paths in this field and a learning pathway to provide the necessary knowledge and skills to those learners already in the sector or those wishing to enter the sector.

    This Qualification is the first in a learning pathway in Small Business Advising Services that starts at NQF Level 4 and ends with a National Certificate at NQF Level 7. It is intended to provide the necessary skills, knowledge, values and attitudes to those learners at the entry level to the Small Business Advising sector.

    South Africa is in the process of building its people and creating jobs for thousands of its citizens. This National Qualification is designed to assist those learners who can provide an efficient and effective advice service to people, which will have a positive effect on the viability of their businesses.

    The Further Education and Training Certificate in Small Business Advising (Information Support) at NQF Level 4 supports the objectives of the NQF in that it gives the learner access to a National Qualification that recognises their knowledge and skills. It will also ensure that the quality of education and training in this sector is enhanced and of a world class standard. The focus is on basic information gathering, analysis, evaluation, presentation and the ability to apply knowledge of the sub-field to solve common problems within a familiar context.

    The Qualification will allow both those in formal education and those already employed in organisations in the Business Advising industry access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Qualification are competent in Communication at NQF Level 3.

    Recognition of Prior Learning

    The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learners who are able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Business Advising Qualification and/or its constituent Unit Standards will receive recognition for such prior knowledge. Recognition of Prior Learning will be done by means of Integrated Assessment.

    This Recognition of Prior Learning may allow for:
  • Accelerated access to further learning.
  • Gaining of credits towards a Unit Standard.
  • Obtaining this Qualification in whole or in part.

    Assessment for the Recognition of Prior Learning will be done in a way jointly determined by the learner and the assessor and will be done through integrated assessment methods and can include evidence of competence contained in certificates of achievement, testimonials, portfolios, etc. The emphasis is on giving the learner every opportunity to demonstrate competence.

    All Recognition of Prior Learning is subject to quality assurance by the relevant accredited Education and Training Quality Assurance Body and is conducted by a registered workplace assessor. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The Qualification consists of a Fundamental, a Core and an Elective Component.0

    To be awarded the Qualification, learners are required to obtain a minimum of 120 credits as detailed below.

    Fundamental Component:

    The Fundamental Component consists of Unit Standards in:
  • Mathematical Literacy at NQF Level 4 to the value of 16 credits.
  • Communication at NQF Level 4 in a First South African Language to the value of 20 credits.
  • Communication in a Second South African Language at NQF Level 3 to the value of 20 credits.

    It is compulsory therefore for learners to do Communication in two different South African languages, one at NQF Level 4 and the other at NQF Level 3.

    All Unit Standards in the Fundamental Component are compulsory.

    Core Component:

    The Core Component consists of Unit Standards to the value of 48 credits all of which are compulsory.

    Elective Component:

    The Elective Component consists of Unit Standards to the value of 33 credits. Learners are to choose Unit Standards to the minimum of 16 credits. With the approval of the relevant ETQA, learners may choose any registered Unit Standard which contributes to the improvement of their work performance or in which they have a particular interest. 

  • EXIT LEVEL OUTCOMES 
    1. Communicate effectively with others in a personal or business environment in two languages.
    2. Do work-related calculations and respond to financial data.
    3. Analyse and develop business plans and financial statements in order to ensure that the business functions effectively.
    4. Provide an information and administrative service within a business.
    5. Deal with potential and current clients in such a way as to provide them with an effective, efficient and professional advisory service.
    6. Build relationships with clients so as to advance the effectiveness of the business. 

    ASSOCIATED ASSESSMENT CRITERIA 
    1.
  • Meaningful oral communication is engaged in as a result of careful listening and evaluation of what is being said by other parties.
  • A variety of texts are read, analysed and responded to in the appropriate format, using the correct register and language.
  • Written communication is done correctly in required formats e.g. reports, memorandums, letters, etc which relate to the audience and the purpose of the communication.

    2.
  • Calculations required for completion of work tasks are performed accurately and quickly so as to enhance the efficiency and effectiveness of the business organisation.
  • Statistics are used to analyse situations related to the organisation and to produce answers to problems.
  • Graphs, are used to supply information when required.

    3.
  • Business plans for a business are developed and used effectively to operate the business.
  • Financial statements are analysed and used to make deductions concerning the financial viability of the business.

    4.
  • Office administrative systems are utilized to ensure business efficiency.
  • Office administration systems are evaluated to ensure that the most optimal systems are in place.
  • Basic research in an office environment is planned and conducted to enhance the future of the business.
  • Data is processed and disseminated according to requirements.

    5.
  • Customers and clients are dealt with professionally and a cultural awareness is maintained at all times.
  • Clients are communicated with in order to resolve queries and provide insight into planned processes.

    6.
  • Positive client relations are maintained and fostered through application of professional standards of conduct and behaviour.
  • Negotiations are conducted which lead to agreement from all parties.

    Integrated Assessment

    Because assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated in the Qualification.

    Learning, teaching and assessment are inextricably linked. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated.

    Assessment of communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Business Advising contexts wherever possible.

    A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.

    The term 'Integrated Assessment' implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.

    Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

    Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge. 

  • INTERNATIONAL COMPARABILITY 
    The Business Advising industry is a discipline with globally recognised best practices, standards and Qualifications. This Qualification and its associated unit standards are well-aligned with international recognised best practice and standards in the practices of running and conducting business advice.

    Benchmarking was done by comparison to Unit Standards/Outcomes of learning against:

    The New Zealand Qualifications Authority -
  • National Diploma in Small Business Management - Level 5.
  • National Diploma in Business - Level 6.

    New Zealand Unit Standards:
  • Apply marketing concepts within a small business - 7 credits - Level 5.
  • Establish costs, prices and conditions for provision of products and services for a small business - 5 credits - Level 5
  • Establish human resource needs of the small business operation- 5 credits - Level 5.
  • Manage financial resources for a small business enterprise - 5 credits - Level 5.
  • Produce establishment plans for small business ventures - 5 credits - Level 5.
  • Investigate and evaluate small business franchising options - 10 Credits - Level 6.
  • Manage small business operations - 5 Credits - Level 6.
  • Manage the development of small business ventures - 5 Credits - Level 6.
  • Develop Strategies to foster innovation and entrepreneurship for small business enterprises - 10 Credits - Level 7.
  • Identify and assess business development opportunities for a small business enterprise - 10 Credits - Level 7.

    A direct comparison with each Unit Standard was undertaken and the best practice points were highlighted and incorporated into each Unit Standard. However the points incorporated were written in a South African context.

    Because of the difference in levels across the different countries, difficulty was found in making actual direct comparisons, level to level. It was found that the South African Unit Standards seem to contain more detail. 

  • ARTICULATION OPTIONS 
    This Qualification articulates with the following Qualifications:
  • National Certificate in Small Business Advising: NQF Level 5.
  • National Diplomas in Labour Relations Practice NQF Level 5. 

  • MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this Qualification must be registered as an assessor with the relevant Education and Training Quality Assurance (ETQA) Body or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA's policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQAs
  • Moderation must include both internal and external moderation of assessments at exit points of the Qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual Unit Standards as well as the integrated competence described in the Qualification.
  • Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA, or with an ETQA that has a Memorandum of Uderstanding with the relevant ETQA. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    For an applicant to register as an assessor, the applicant needs to be:
  • Registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • In possession of a Qualification in Business Advising, Management, or Business Management at NQF level 5 or above. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7177  Attend to customer enquiries face-to-face and on the telephone in a banking environment  Level 3  NQF Level 03 
    Core  7782  Analyse a business and determine the way it functions  Level 4  NQF Level 04 
    Core  117241  Develop a business plan for a small business  Level 4  NQF Level 04 
    Core  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04 
    Core  115499  Gather, record and interpret business related information  Level 4  NQF Level 04 
    Core  115500  Inform client of planned process and follow-up on requests  Level 4  NQF Level 04 
    Core  117156  Interpret basic financial statements  Level 4  NQF Level 04 
    Core  7873  Manage one`s own development  Level 4  NQF Level 04 
    Core  8553  Operate in a business  Level 4  NQF Level 04 
    Core  8559  Plan and conduct research  Level 4  NQF Level 04 
    Core  115498  Resolve client requests and queries  Level 4  NQF Level 04 
    Core  8664  Examine social features as pertaining to the workplace  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
    Fundamental  8972  Interpret a variety of literary texts  Level 3  NQF Level 03 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  12153  Use the writing process to compose texts required in the business environment  Level 4  NQF Level 04 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04 
    Elective  8555  Contribute to information distribution regarding HIV/AIDS in the workplace  Level 4  NQF Level 04 
    Elective  8612  Demonstrate an understanding of societal values and ethics  Level 4  NQF Level 04 
    Elective  10025  Handle a range of customer complaints  Level 4  NQF Level 04 
    Elective  13948  Negotiate an agreement or deal in an authentic work situation  Level 4  NQF Level 04 
    Elective  7825  Process financial transactions  Level 4  NQF Level 04  16 
    Elective  259944  Apply analytic perception in the workplace  Level 5  Level TBA: Pre-2009 was L5 
    Elective  259943  Categorise and present information to achieve an intended outcome  Level 5  Level TBA: Pre-2009 was L5 
    Elective  259940  Use adaptive thinking to perform problem-solving in diverse work and academic settings  Level 5  Level TBA: Pre-2009 was L5 
    Elective  259942  Use comparative behaviour to make job related decisions  Level 5  Level TBA: Pre-2009 was L5 
    Elective  259945  Use spatial orientation in the workplace  Level 5  Level TBA: Pre-2009 was L5 
    Elective  259941  Use temporal relationships in the workplace  Level 5  Level TBA: Pre-2009 was L5 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.