SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes 
SAQA US ID UNIT STANDARD TITLE
113959  Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242863  Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are employed in the public sector at the practitioner level. Persons credited with this Unit Standard are able to meet their obligations as employees in public sector contexts and deal appropriately with grievances and disputes.

Learners will be able to:
  • Identify employment rights and responsibilities
  • Identify Sources of information and assistance for employees in relations to their employment rights and responsibilities
  • Identify grounds for personal grievances or disputes, and identify sources of assistance for the employee
  • Identify courses of action for dealing with personal grievances arising from the employment relationship and disputes arising from the agreements 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Persons attempting this unit standard should be competent in:
  • Communication at NQF Level 2
  • Mathematical Literacy at NQF Level 2 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify employment rights and responsibilities. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Types of employment contracts are identified and an explanation given with examples of their basic purpose and relationship between parties 
    ASSESSMENT CRITERION RANGE 
    Collective, individual, written and/or oral
     

    ASSESSMENT CRITERION 2 
    2. Matters that should be included in an employment agreement are identified to assure accountabilities are clearly understood and agreed. 
    ASSESSMENT CRITERION RANGE 
    Wages, hours of work and breaks, leave and holidays, termination procedures, job descriptions, general standards of performance and conduct, method of variation, deduction provisions - including union fees
     

    ASSESSMENT CRITERION 3 
    3. Rights and responsibilities arising from the employment relationship are identified to pre-empt problems in employer-employee relationship. 
    ASSESSMENT CRITERION RANGE 
    Statutory provision, fair treatment on both sides
     

    ASSESSMENT CRITERION 4 
    4. Rights to representation and to negotiate collectively by the learner are identified to meet compliance requirements. 

    SPECIFIC OUTCOME 2 
    Identify sources of information & assistance for employees in relations to their employment rights. 
    OUTCOME NOTES 
    Identify sources of information and assistance for employees in relations to their employment rights and responsibilities. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Sources of information and assistance in relation to employment negotiations are identified by name, location, services provided, and costs. 

    ASSESSMENT CRITERION 2 
    2. Sources of information and assistance in relation to issues that may arise in relation to the employment relationship, are identified by name, location, services provided, and costs. 

    ASSESSMENT CRITERION 3 
    3. The procedures, and parties involved, for resolving personal grievances and disputes are identified to ensure problems are addressed effectively. 

    ASSESSMENT CRITERION 4 
    4. The procedures and parties involved, for resolving claims of discrimination and/or sexual harassment are identified to ensure problems are addressed effectively. 

    ASSESSMENT CRITERION 5 
    5. A course of action is outlined, which illustrates how procedures contained in the relevant Acts may be initiated to deal with personal grievances and with disputes. 

    ASSESSMENT CRITERION 6 
    6. A course of action is outlined which illustrates how alternative procedures may be initiated to deal with personal grievances and with disputes. 

    SPECIFIC OUTCOME 3 
    Identify grounds for personal grievances or disputes, & identify sources of assistance for employee. 
    OUTCOME NOTES 
    Identify grounds for personal grievances or disputes, and identify sources of assistance for the employee. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Grounds for personal grievances are identified and used to gauge best course to take. 
    ASSESSMENT CRITERION RANGE 
    Unjustifiable dismissal, unjustified action by the employer, which disadvantages the employee, discrimination, sexual harassment, and duress, related to membership of an employees` organisation.
     

    ASSESSMENT CRITERION 2 
    2. Grounds for disputes are identified to gauge best way to proceed. 

    ASSESSMENT CRITERION 3 
    3. Sources of assistance for dealing with personal grievance or dispute situations are identified by name, location, services provided, and costs. 

    SPECIFIC OUTCOME 4 
    Identify courses of action for dealing with personal grievances. 
    OUTCOME NOTES 
    Identify courses of action for dealing with personal grievances arising from the employment relationship and disputes arising from the agreements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Strategies for on-site personal grievance and for dispute resolution are identified to minimise disruptions and costs to both parties. 

    ASSESSMENT CRITERION 2 
    2. The procedures, and parties involved, for resolving personal grievances and disputes are identified to expedite settlement of problems. 

    ASSESSMENT CRITERION 3 
    3. The procedures, and parties involved, for resolving claims of discrimination and/or sexual harassment are identified to expedite the settlement of issue. 

    ASSESSMENT CRITERION 4 
    4. A course of action is outlined, which illustrates how procedures contained in the relevant Acts may be initiated to deal with personal grievances and with disputes. 

    ASSESSMENT CRITERION 5 
    5. Assessment of alternative procedures for resolving personal grievances and disputes identifies their adequacy in terms of provisions in the Acts. 

    ASSESSMENT CRITERION 6 
    6. A course of action is outlined which illustrates how alternative procedures may be initiated to deal with personal grievances and with disputes. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework
    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation
    A detailed understanding of:
  • Disciplinary and grievance policies operational in organization.
  • Organisational, external agency and employee requirements for information
  • Organizational procedures for addressing personal grievances and disputes.
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to resolve personal disputes and grievances. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in order to pre-empt the reasons for grievances and disputes from arising. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that all tasks are completed to organisational requirements on time and to standard without cause for personal grievances or disputes arising. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relevant ot dealing effectively and with minimum disruption to personal grievances and disputes. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to identify and pre-empt or resolve personal grievances or disputes. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically in dealing with personal grievances or disputes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that provision exists in the public service to manage personal grievances and disputes in a manner that minimises disruptions to own and organisational work life. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242863, which is "Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes", level 3, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. Africa Corporate Training Institute and HR Consulting 
    3. Africa Institute For Public Administration 
    4. AfroXpert Performance Developement cc 
    5. All Access Holdings 
    6. Amabamba Recruitment 
    7. Amadube Investments CC 
    8. Asiphokuhle Training and Research Institute 
    9. AVAX SA 481 CC. T/A Mandisa Development Services 
    10. Boikgantsho Consulting & Events 
    11. Break The Chains Development Services 
    12. BW Khuzwayo Consulting CC 
    13. CB Willemse Training 
    14. Classic Human Capital Solutions 
    15. Continuing Education Programme 
    16. Cre8ive Organisational Development 
    17. CTC College(PTY) LTD. 
    18. Dean Institute Of Learning (Pty) Ltd 
    19. Dee's Training (PTY) LTD 
    20. Didintle Training Services 
    21. Ditirelo Skills Development Services 
    22. Elective Training Institute Enterprise CC 
    23. Fire Protection Association of Southern Africa 
    24. Frugatrax Consultants 
    25. GOBELA CONSULTING 
    26. Goitsikitso Enterprise Trading 
    27. Hlombe and Associates 
    28. IQ Skills Academy (PTY) LTD. 
    29. Jobafrik Consulting 
    30. Josmap Training Institute 
    31. JTM Empowered 
    32. Kalideen Management 
    33. Kamanga Skills Projects 
    34. Karabo Ya Karabo 
    35. Kernel Management and Consulting (PTY) LTD. 
    36. Kgolo Institute 
    37. Kgotla Trading Enterprise 
    38. Lagnita Skills Solutions 
    39. Leronsa Trading Enterprise 
    40. Lewerb Holdings (PTY) Ltd 
    41. M.I.C. Training and Development 
    42. Makhophila Business Enterprise 
    43. Management College of Southern Africa (MANCOSA) 
    44. Mangalani Business Enterprises 
    45. Maqhawe College 
    46. Mgwezane Training and Events Management CC. 
    47. Miczo's Enterprise 
    48. Mission Point Consulting 
    49. MJ Mafunisa Consulting (PTY) LTD 
    50. Mmalethabo Consulting 
    51. Mod-Mosh Projects and Consulting (PTY) LTD 
    52. Mortarboard Training Solutions 
    53. Mosako Wa Kitso 
    54. Networx for Career Development 
    55. Nhlahle Development Agency 
    56. NJ & L Trading Enterprise CC. 
    57. Nkqubela Community Developers 
    58. NS Global Academy 
    59. Ntsangalala Business Enterprise 
    60. Nyankwavi Investment CC. 
    61. Pioneer Business Consulting 
    62. Power Rush Trading 170 CC. 
    63. Powernexus 
    64. Pudi's Educational Services And Youth Development 
    65. Quick Leap Investment 
    66. Resonance Institue of Learning 
    67. Sanchaa Connection 
    68. Sasalethu Consulting and Associates 
    69. SAZM TRADING AND PROJECTS PTY LTD 
    70. SEVEN ARROWS PROTECTION ALLIANCE CC 
    71. STARPLEX 408 CC 
    72. Summat Training Institute 
    73. SWARANANG MANAGEMENT CONSULTING CC 
    74. Talent Emporium Academy (PTY) Ltd 
    75. Tankimo Trading (Pty) Ltd 
    76. The Crimson CO CC. 
    77. Thuto Lere Community Empowerment Programme 
    78. Thuto-Boswa Education and Training Solution 
    79. Tloumogale Business Development & Consulting 
    80. Tradesman Consulting and Training Solutions 
    81. Tsebo Kitso Trainings 
    82. Tsebong Training Centre 
    83. Tshwane Training Institute (PTY) LTD. 
    84. Ukhamba Quality Skills 
    85. Umfolozi FET College 
    86. Umsenge SDCS 
    87. Vantage Training 
    88. Vicmat Consultants 
    89. Visionary Academy 
    90. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.