SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
SAQA US ID UNIT STANDARD TITLE
114215  Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for Skills Development Facilitators, Supervisors, Team Leaders, Line Managers and people involved in Human Resource Management. The term business unit in this Unit Standard implies a small business, cost centre, section or department.

The qualifying learner is capable of:
  • Explaining the concept of mentoring.
  • Describing the characteristics of a good mentor.
  • Explaining the importance of knowledge in mentoring.
  • Applying the skills and techniques required of a mentor. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should be competent in Communication and Mathematical and Financial Literacy at Level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is ethics and the learner.
  • Interpersonal skills include, but are not limited to, active listening, interpretation of answers and non-verbal communication, and empathy. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the concept of mentoring. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The concept of mentoring is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. The difference between mentoring, coaching, counseling and training is explained and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    3. The roles and responsibilities of the mentor and employee to be mentored are explained and an indication is given of the relationship between the two parties. 

    ASSESSMENT CRITERION 4 
    4. A written contract including a code of ethical conduct in the relationship is negotiated with a prospective employee to be mentored. 

    ASSESSMENT CRITERION 5 
    5. The boundaries in a mentorship contract are negotiated with reference to realistic, agreed goals. 

    SPECIFIC OUTCOME 2 
    Describe the characteristics of a good mentor. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The importance of communication in the mentoring process is explained and an indication is given of how communication skills can enhance or destroy the relationship. 

    ASSESSMENT CRITERION 2 
    2. The characteristics of a good mentor are identified based on personal experience and reflection. 

    ASSESSMENT CRITERION 3 
    3. Three different models of mentoring are explained and an indication is given of the one that is most appropriate in a specific environment. 

    ASSESSMENT CRITERION 4 
    4. The characteristics of a potential employee to be mentored are identified and matched for compatibility with own personality. 

    ASSESSMENT CRITERION 5 
    5. The consequences of a mismatch in the selection of mentor or employee to be mentored are identified with examples. 

    SPECIFIC OUTCOME 3 
    Explain the importance of knowledge in mentoring. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The importance of relevant knowledge and experience in a mentoring situation is explained and an indication is given of why it is necessary to keep up to date. 

    ASSESSMENT CRITERION 2 
    2. Questions are asked to determine knowledge level in a specific situation. 

    ASSESSMENT CRITERION 3 
    3. Information required to fill knowledge gaps is accessed for a specific situation. 

    SPECIFIC OUTCOME 4 
    Apply the skills and techniques required of a mentor. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Interpersonal communication skills required of a mentor are demonstrated for three different scenarios. 

    ASSESSMENT CRITERION 2 
    2. Relationships, dynamics and personality aspects in a situation are assessed using active listening and observation skills. 

    ASSESSMENT CRITERION 3 
    3. A plan to mentor an individual is developed with reference to goal setting, critical path schedule, continuous monitoring and review. 

    ASSESSMENT CRITERION 4 
    4. Feedback on an individual`s progress is provided in terms of measured objectives and the negotiated mentoring contract. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA , or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA, according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are capable of identifying and solving problems in which responses show that responsible decisions using critical and creative thinking have been made in developing a plan to mentor an individual. 

    UNIT STANDARD CCFO WORKING 
    Learners are capable of working effectively with others as a member of a team, group, organisation or community in identifying the knowledge, skills, values and attitudes needs of an employee needing mentoring, negotiating a mentorship contract and developing a plan for mentoring an individual. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are capable of collecting, organising and critically evaluating information in assessing an individual`s knowledge level and accessing information required to fill knowledge gaps. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are capable of communicating effectively mentoring an individual. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Reregistered  2023-06-30  FPMSETA 
    Core  72050   Further Education and Training Certificate: Pharmacist Assistance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  INSETA 
    Core  59409   National Certificate: Agricultural Extension  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  AgriSETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SABPP 
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  93996   Further Education and Training Certificate: Contact Centre Operations  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50309   Further Education and Training Certificate: Environmental Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  INSETA 
    Elective  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Elective  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2010-11-11  TETA 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. A5 Competence Evolution 
    3. AAH Skills and Development 
    4. ABA Sebenzi 
    5. ABEMS Training Institute (PTY) Ltd. 
    6. Abinet Training and Development 
    7. Advantage Training Services cc 
    8. Alcari Learning Centre (Pty) Ltd 
    9. Algoa Bus Company 
    10. All-in-one Driving Academy 
    11. Alpha Business Consultants 
    12. Amaqamu Project Management and Consulting 
    13. Andebe Training and Skills Development 
    14. Aobokoe-Thuto Management Solutions (Pty) Ltd 
    15. Areka Logistics Solution 
    16. Asiphokuhle Training and Research Institute 
    17. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    18. Assured Vocational Skills Institute (Pty) Ltd 
    19. Atlegang Training Consulting 
    20. Aubrey Nyiko Business Enterprise cc 
    21. AVAX SA 481 CC. T/A Mandisa Development Services 
    22. Azitjhewi Construction 
    23. Babina Tlou Trading and Projects cc 
    24. Bantubanye Skills 
    25. Barloworld Transport Solutions 
    26. Bikologix Projects 
    27. Blessed Assurance Worship Centre 
    28. Boikgantsho Consulting & Events 
    29. Boston City Campus and Business College (PTY) Ltd 
    30. Boydick Business Development Center 
    31. BPK Trading and Project 
    32. BRC Solutions (Pty) Ltd 
    33. Buscor 
    34. Capricorn FET College - Central Office 
    35. Centre for Logistics Excellence (Pty) Ltd 
    36. CHAMDOR DRIVER TRAINING CC 
    37. CKP Development Agency (Pty) Ltd. 
    38. Compass Academy of Learning 
    39. Continuing Education Programme 
    40. Creative Minds Skills Development and Training 
    41. CTC College(PTY) LTD. 
    42. D M Management and Consulting 
    43. De Vries Management & Training Services cc 
    44. DIONYSUS SKILLS DEVELOPMENT INITIATIVE PTY LTD 
    45. Ditirelo Skills Development Services 
    46. Ditlou Solutions 
    47. DRM Skills Academy 
    48. Durban Institute of Skills Training cc 
    49. Eastcape Training Centre 
    50. Eastcoast Boards cc 
    51. Eden Training Academy 
    52. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    53. Edutraining Business College 
    54. EJW Financial Services (Pty) Ltd 
    55. Elective Training Institute Enterprise CC 
    56. Elimofo Trading& Projects 
    57. Emergence Learning Academy (Pty) Ltd 
    58. Empire Conferencing and Training 
    59. Enjo Consultants 
    60. Environmental Leadership Academy 
    61. Essential Skills 
    62. EXECUTIVE COACHING AND FACILITATION 
    63. Executive People Development Solutions (Pty) Ltd 
    64. Faisit (Pty) Ltd 
    65. Gerotek Test Facilities 
    66. Glere Skills and Consultants 
    67. Globalwise Training & Consulting (PTY) Ltd. 
    68. Go Factory Training Academy 
    69. Golden Arrow Bus Services 
    70. Growth Management Consulting 
    71. HAGGIE STEEL WIRE ROPE (MEMBER OF SCAW METALS GROUP) (Cleveland) 
    72. HDM PRODUCTIONS - HIGHVELD DIGITAL MULTI-MEDIA PRODUCTIONS CC 
    73. He and She Driver Training Centre 
    74. Heavenly Button Trading CC 
    75. HLUVUKA TRAINING AND CONSULTING 
    76. Hoseah Training and Manufacturing NPC 
    77. Icando 
    78. Ikaheng HR Services Pty Ltd 
    79. Injobe Training and Development 
    80. Inkqubela Consultants 
    81. Inkwazi Learning Network 
    82. Intec College 
    83. Intelligo Solutions Pty (Ltd) 
    84. Invuya Institute of Learning (Pty) Ltd 
    85. IQ Skills Academy (PTY) LTD. 
    86. ITO Focus Reagile 
    87. Jobafrik Consulting 
    88. Josmap Training Institute 
    89. JUSTICE COLLEGE 
    90. Kgolo Institute 
    91. Kgotla Trading Enterprise 
    92. Kitso Bokamoso Training Solution 
    93. Kuyakhula Development Initiatives 
    94. Learncorp 
    95. Learnership Support Systems (Pty) Ltd 
    96. Learning Performance Link 
    97. LEEUWKOP CORRECTIONAL SERVICES 
    98. Leronsa Trading Enterprise 
    99. Letlhokoa Management Services CC 
    100. License to Skill cc 
    101. Longata Consultant 
    102. M.I.C. Training and Development 
    103. M3i Skills Development 
    104. Maccauvlei Learning Academy 
    105. Makavila Suppliers CC. 
    106. Makwedeng Training 
    107. Mangalani Business Enterprises 
    108. Marcado Human Resources Strategies 
    109. Marematlou Training Institute 
    110. MashMP Holdings 
    111. Mashphe Logistics Services 
    112. Masifunde Training Centre (Pty) Ltd 
    113. Mentoring 4 Success (Pty) Ltd 
    114. MENTORNET (PTY) LTD 
    115. Mgwezane Training and Events Management CC. 
    116. Miczo's Enterprise 
    117. Mission Point Consulting 
    118. Mod-Mosh Projects and Consulting (PTY) LTD 
    119. Mondo Skills and services providers 
    120. Mpofu Engineering Projects 
    121. National School of Government (NSG) 
    122. Nemalale Eagles Consultancy CC 
    123. Networx for Career Development 
    124. Nhlahle Development Agency 
    125. NJ & L Trading Enterprise CC. 
    126. NORTHLINK COLLEGE 
    127. NOSA LOGISTICS PTY LTD 
    128. NS Global Academy 
    129. Ntevho-Ketso Training and Recruitement Consultancy cc 
    130. NTI College 
    131. Nyankwavi Investment CC. 
    132. Octomate (Pty) Ltd 
    133. Outsurance Insurance Company Ltd 
    134. Pal Passenger Bus Services 
    135. Petra institute of Development (PTY) Ltd 
    136. Phangwana Consulting and Training Services 
    137. Phephani Learnerships cc 
    138. PMA Holding (Pty) Ltd 
    139. PND Academy of Learning cc 
    140. Power Rush Trading 170 CC. 
    141. Production Management Institute (PMI) 
    142. Production Management Institute of Southern Africa (PMI) 
    143. Production Management Institute of Southern Africa - Durban 
    144. PUTCO Limited 
    145. QPD CONSULTANTS 
    146. Quick Leap Investment 
    147. Resonance Institue of Learning 
    148. Ripple Effect 4 (Pty) Ltd 
    149. RJM Educational Consulting PTY LTD 
    150. Safe and Eco Driving Pty Ltd 
    151. SAKHISISIZWE PROJECTS 
    152. Seige Trading Solutions 
    153. Sekhukhune FET College - Central Office 
    154. Senelo Trading CC 
    155. Sgobodi Trading 
    156. Siljeur Training Academy 
    157. SKILLS DYNAMICS AFRICA PTY LTD 
    158. Skills Priority 
    159. Sogwa Business Enterprise 
    160. South African Transport Centre of Excellence 
    161. Southern African Institute of Learning (SAIL) 
    162. SPINA Consultancy cc Cape Town 
    163. Spring Forest Trading 578 CC 
    164. SPS Consulting (Pty) Ltd 
    165. Starplex 489 cc 
    166. SWARANANG MANAGEMENT CONSULTING CC 
    167. THABO Training and Services 
    168. Thando Consulting Services 
    169. The BLV Coaching 
    170. The Crimson CO CC. 
    171. The East London Institute for Leadership Advancement & Development 
    172. The Furniture Technology Centre (Johannesburg) 
    173. THE FURNITURE TECHNOLOGY CENTRE - CAPE TOWN 
    174. The Institute of Health Risk Managers (Pty) Ltd 
    175. The Iscariota Group (Pty) Ltd 
    176. Thembeni Skills Development Trading and Projects 
    177. Thobologo Training and Education Group (Pty) Ltd 
    178. Thubelihle Graduate Institute 
    179. Thuto Botshabelo Training Academy 
    180. Thuto Lere Community Empowerment Programme 
    181. Thuto-Botshabelo Training and Projects (Pty) Ltd 
    182. Thwala Training Services (Pty) Ltd 
    183. Tlaletso Consultants 
    184. TLD Consulting 
    185. TR Training and Development cc 
    186. Tradesman Consulting and Training Solutions 
    187. True Reflection Training and Development cc 
    188. Tsebong Training Centre 
    189. Tshwane Skills Training Centre 
    190. Tshwane Training Institute (PTY) LTD. 
    191. Twin Peak Technologies 
    192. Ukhamba Quality Skills 
    193. UKWAKHILE TRAINING 
    194. Umqondo Consultancy 
    195. University of Venda 
    196. VEB CELE & Associates (Pty) Ltd 
    197. VELD COOPER & ASSOCIATES 
    198. Vhutshilo Health And Training Organisation 
    199. Vicami Trading and Projects t/a MV Coaching and Training Consultants 
    200. VUTLHARI BYA DZONGA CONSULTANTS 
    201. XL AT Consulting CC 
    202. Ya Hina Management Consulting and projects 
    203. Zisukumele Training Academy (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.