SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Capture, process and analyse frontline transactions 
SAQA US ID UNIT STANDARD TITLE
114502  Capture, process and analyse frontline transactions 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Consumer Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard provides the competence to process, capture and analyse transactions, as done at a point of sale in a frontline service environment. It will enable the person to render professional and effective services to customers.

The unit standard will contribute to the development of any learner within the postal industry by providing recognition, further mobility and transportability within the field. The competencies acquired are also generic, making them valuable across various industries. It contributes to the competence of those learners who want to pursue a career in the postal industry specifically, and various other industries in general, leading to greater levels of productivity and quality in the sectors.

The knowledge, skills and understanding demonstrated in this unit standard is essential for social and economic transformation and upliftment within industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The following competencies are assumed for a learner embarking on the unit standard:
  • Communication and Literacy, NQF Level 3
  • Mathematics, NQF Level 3 

  • UNIT STANDARD RANGE 
  • Transactions may include but not limited to Telkom, SABC, telegrams, post boxes, private bags, miscellaneous payments, third party payments, pension payments, banking transactions, stamps, revenue stamps, donation coupons, easypost products
  • Applications may include but not limited to post box rentals, private bag rentals, cellular phone rentals, business reply service, telephone services, freepost
  • Accounting of services and transactions may include but not limited to tariff lists, receipt books, balance sheets, statements, record books, batch headers, office records, financial point of sale system, daily cash books, calculators
  • Authorisation may include but not limited to, bank book, account particulars, withdrawal slip, bank card, pension vouchers maximum amounts. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Process transaction in frontline service. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Customer needs are identified through effective communication. 

    ASSESSMENT CRITERION 2 
    2. Desired transaction is performed according to standard operating procedures. 

    ASSESSMENT CRITERION 3 
    3. Authorisation is obtained where required, according to organisation`s polices and procedures. 

    ASSESSMENT CRITERION 4 
    4. Transaction is accounted according to standard operating procedures. 

    ASSESSMENT CRITERION 5 
    5. Payment is accepted or provided for the transaction accurately. 

    ASSESSMENT CRITERION 6 
    6. Transaction documentation is disposed of according to organisation`s polices and procedures. 

    SPECIFIC OUTCOME 2 
    Accept applications for services routinely offered by frontline service. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Application documentation for new services are accepted from customers according to standard operating procedures. 

    ASSESSMENT CRITERION 2 
    2. Application forms are verified correctly. 

    ASSESSMENT CRITERION 3 
    3. Customer is informed about the service or product through effective communication. 

    ASSESSMENT CRITERION 4 
    4. Applications are processed and account for accurately. 

    ASSESSMENT CRITERION 5 
    5. Application documentation is disposed of according to organisation`s polices and procedures. 

    ASSESSMENT CRITERION 6 
    6. Customers are notified of outcome of application, if applicable, through effective communication. 

    SPECIFIC OUTCOME 3 
    Capture transactions of a frontline trade period. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Information documentation to be captured is obtained according to standard operating procedures. 

    ASSESSMENT CRITERION 2 
    2. Information is verified against records accurately. 

    ASSESSMENT CRITERION 3 
    3. Information is captured or recorded on appropriate system or documentation. 

    ASSESSMENT CRITERION 4 
    4. Transaction documentation is disposed of according to organisation`s polices and procedures. 

    SPECIFIC OUTCOME 4 
    Analyse processed information for a specified period. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Discrepancies in processed information are detected according to security protocol. 

    ASSESSMENT CRITERION 2 
    2. Reasons for discrepancies are investigated by problem solving strategies. 

    ASSESSMENT CRITERION 3 
    3. Capture errors are rectified according to standard operating procedures. 

    ASSESSMENT CRITERION 4 
    4. Discrepancies are reported to the relevant authorities. 

    SPECIFIC OUTCOME 5 
    Balance transactions at the end of a trade period. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Processed transactions are verified correctly. 

    ASSESSMENT CRITERION 2 
    2. Transactions are accounted according to standard operating procedures and security protocol. 

    ASSESSMENT CRITERION 3 
    3. Discrepancies are detected and rectified according to security protocol. 

    ASSESSMENT CRITERION 4 
    4. Transaction documentation is disposed of according to organisation`s polices and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Credited learners understand and can explain:
  • Company specific policies, procedures and systems
  • Company vision, mission and operational objectives
  • Legislations with regard to PFMA and ECT Act 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems.

    Evident in specific outcome:
  • Analyse processed information for a specified period.

    Evident in assessment criteria:
  • Reasons for discrepancies are investigated by problem solving strategies 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others.

    Evident in specific outcome:
  • Process transaction in frontline service.
  • Accept applications for services routinely offered by frontline service

    Evident in all assessment criterias 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management.

    Evident in all specific outcomes

    Evident in all assessment criterias 

    UNIT STANDARD CCFO COLLECTING 
    Manage information.

    Evident in all specific outcomes

    Evident in assessment criterias 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.

    Evident in specific outcome:
  • Process transaction in frontline service.
  • Accept applications for services routinely offered by frontline service.

    Evident in all assessment criterias 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence.

    Evident in specific outcome:
  • Capture transactions of a frontline trade period.
  • Analyse processed information for a specified period.
  • Balance transactions at the end of a trade period.

    Evident in assessment criteria:
  • Information is captured or recorded on appropriate system or documentation.
  • Capture errors are rectified according to standard operating procedures.
  • Discrepancies are detected and rectified according to security protocol. 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Understand contextual world systems.

    Evident in all specific outcomes

    Evident in all assessment criterias 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48666   Further Education and Training Certificate: Postal Frontline Service  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.